Customer Service Manager

ISABEL C. HENAO

***** ************* ****. *** ***, Miami, FL 33015

Phone: 305-***-**** ( Email: ***********@*******.***

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WORK EXPERIENCE

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SkyBOX Miami,

FL

Account Manager July 2009-

Present

. Commercialize and promote the service of SkyBOX through media and

strategic alliances.

. Analyze competition and implement new ways of advertising and

promotion.

. Develop marketing campaigns to maximize return at the lowest cost.

. Daily follow up and optimization of campaigns with partners and

analysis of cost vs. conversion using Google Analytics.

. Analyze the latest trends of e-commerce and implement it to the growth

of the company.

Regions Bank

Miami, FL

Teller Supervisor July 2008-

July 2009

. Lead and direct the teller staff by providing input to personnel

actions such as performance, hiring, disciplinary actions, etc.

. Oversee the completion of branch compliance records and reconcile

branch accounts and reports on a daily basis and currency that goes in

and out of the branch

. Motivate and support the tellers to accomplish their weekly sales

goals.

Washington Mutual Bank Miami,

FL

Operations Supervisor March 2005-

July 2008

. Ensure daily work for the branch is balanced and in compliance for

semi-annual audits

. Meet monthly sale goals by referring bank's products to customers

. Resolve customer issues, assist customers in completing financial

transactions

Loan Coordinator

. Review loan application packages for accuracy and compliance to

support underwriting decision

. Work closely with customers during the loan process.

. Work with insurance agencies and internal departments to speed up

process and meet monthly goals.

EDUCATION

August 2007-December 2009

Miami/Broward, Fl

Business Administration- Major: Marketing

August 2004-June 2007 Broward Community College

Broward, Fl

AA degree- Major: Business administration

SKILLS

Ability to communicate courteously and professionally in both English and

Spanish.

Exceptional customer service skills.

Computers: MS Office, including Word, Excel, PowerPoint; SPSS

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