Sales Human Resources

Timothy V. Arneson

***** ******* ****** **** ( Spring, TX 77389 713-***-**** (

***********@*****.***

SUMMARY

( Executive offering highly successful in Telecom and Ecommerce

multi-unit profit and loss management experience. Effective

management contributions pertinent to business startup, turnaround,

strategic planning, project/program rollouts, and profit

optimization strategies.

( Dynamic record as an innovator with the creative drive and

solutions that establish new direction,

Increased profits, and improved company positioning within

competitive markets.

( Evolve internal and external teams, human resources plans,

training initiatives, and goal attainment models ensuring strong

accountability by all. Develop work forces at both District and

Regional levels.

( Exemplary management talents integrating multi-channel

development, product research and design, internet sales, pricing,

distribution logistics, and retail support systems.

. Conduct ongoing analyses to find more efficient ways to improve

production, integrating the full scope of service, training, expense

control, team performance levels, and resources utilization.

PROFESSIONAL EXPERIENCE

ZIP INC., E-Commerce, Business Dev.,

2006 to Present

Director of Sales, Internet Sales, and Operations

Team led all sales and operations for East and Southeast Texas on behalf of

a publicly held company with real estate and Internet sales of $350M.

Foster and maintain relationships with independent 1099 clients in all 50

states including residential, mortgage, title, and insurance professionals.

Maintain alliances with 3rd party vendors to ensure clients gain exemplary

service, appropriate financing, and top value services within a targeted

timeframe. Conduct search engine analyses to identify consumer segments and

to capitalize on purchase trends.

( Growth & Market Share: Led the company in 2008 & 2009 (year

over year sales of 45%) while operating in a downturn market.

Generated an additional $50M and increased market share by 1%

( Customer Retention: Consistently achieve ratings that lead and

exceed industry standards by 20%

( Developed Strategic Partnerships: Align with lenders to

increase ROTI and ensure quarterly revenue target goals are met

( Vertical Integration: Marketed and vertically integrated Web

advertising to generate additional revenues. Promote initiatives

that lead to increased site hits resulting in top sales (minimum of

10% year over year)

( Leadership Development: Successfully trained 350 employees on

innovative sales techniques. Regularly design training programs to

meet rapidly changing businesses environments. Sales productivity

per employee went up by 20% and sales by 32%

( Appointed to SOP Team: Selected to assess company performance

levels, and enhance efficiencies, while implementing SOP's that

translate to increased ROTI, reduced overhead, & improved gross

margins

( Built compensation plan: Integrated middle management

infrastructure that doubled conversion on leads, improved employee

income, and reduced turnover

T- Mobile USA, (Headquarters) Bellevue, WA

2000 to 2006

Regional VP, South Region

Team led and managed the second largest US region, generating sales of

$400M. Successfully added 45,000 + new subscribers per month. Directed

profit and loss, the human resources program, and developed and presented

the annual operating plan.. Managed a team of 3 Regional Directors, 18

Regional Managers, and oversaw 200+ company owned stores with 1,950

frontline employees in TX, OK, and LA. Sourced and placed executives with

strong leadership and management talents. Successfully launched new markets

and replaced / rebuilt underperforming districts.

( Delivered Strong & Profitable Growth: Increased new subscriber

growth in the region by 18 %. (company average 11%. Developed and

managed tools, training, processes, communication, and

accountability from customer interface to point of sale. Reduced

Subscriber Acquisition Cost (SAC) from $272 to $248. Saved more

than $12M annually.

( Increased Market Penetration: Increased market share by 20% and

new product sales by 18%. Doubled postpaid volume by designing and

executing an effective growth plan. Launched new campaign to drive

switchers from competition. Provided coaching and mentorship to

Directors and Managers.

( Churn Reduction: Reduced Churn from 2.4% to 1.75% .Partnered

with VP of RF Engineering to plan future site build-outs. Enhanced

coverage in areas with a weaker footprint. Developed partnerships

to resolve every network issue i.e. dropped calls within a 48 hours

turnaround time. Developed a tool to initiate new site build outs

in densely populated regions. Enhanced coverage in these areas

with high T-Mobile customer penetration. The successful tool was

implemented nationwide.

( Decade of a Leader Award Recipient 2006: Demonstrated exemplary

leadership for the rapidly growing sales force. Increased market

share year over year for TX, OK, and LA territories.

( T Mobilizer Award Recipient: Received the CEO T-Mobilizer award

in 2005 for consistently living T- Mobile values, leading new pilot

projects, and developing leadership by providing mentorship and

coaching.

Director of Sales/ Retail Partner Sales

2002 to 2004

Managed a region with 8 markets, supported by 40 Master Dealers and 400

retail partner doors. Region generated a volume of 18,000 to 23,000 new

subscribers each month. Responsible for Retail and establishing

relationships with reseller channel of distribution, development of

promotions/offers, marketing communications, brand management, media

planning, and overall fiscal responsibility for operating expenses totaling

$1.3M in Texas, Ok., and Louisiana. Responsible for P & L growth, ARPU, and

customer churn, and worked closely with the entire third party distribution

channel, consisting of authorized partners and national accounts such as

Wal-Mart, Car Toys, etc. Increased market share by performing new partner

recruitment, product trainings, and planning and execution of strategic a

business plan that increased market share.

Regional Director, Retail Sales Channel

2000 to 2002

Directed line management for 8+ Regional Managers, 600 frontline sales

employees, and more than 72 retail stores. Managed full P&L for operations

with $82M+ in sales and over $10M in profit contribution. Received

President's Award for profitable growth, achieving new store opening

(target to plan), new market launches, developing Regional Managers to

Directors, and accomplishing all Key Performance Indicators. Generated an

additional $11M in EBITDA cash flow at T-Mobile by reducing loss of

customers to competition.

Purina Mills Consulting, Minneapolis, MN

1995 to 2000

Director of Sales and Operations, Management Analyst

Managed sales and delivered strong growth in the consulting business

division. Secured $100M capital from clients for investment, by

successfully designing and presenting business plans and models which

generated different levels of ROI. Trained and hired 6 Directors and 14

Managers for client entities.

( Analyzed data for entities in 24 hour intervals. Ensured peak

performance on generated returns

( Vertically integrated profit centers to exploit the utmost

return on commodities, land, and operations

( Generated and managed $85M in sales

( Negotiated and booked contracts to hedge profits

( Hired and trained Directors on profit and loss and operational

management issues

PROFESSIONAL DEVELOPMENT

( Franklin Covey - Seven Habits of Effective People ( Senn Delaney

Leadership ( Ken Blanchard -Situational Leadership ( EEOC, Preventing

Workplace Sexual Harassment ( Xerox: Problem Solving & Decision Making

EDUCATION

Curriculum toward a Bachelor of Business Administration, Moorhead

State University, MN

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