Engineer Management

Lal Mohan

Mobile: +91-953******* ? E-mail: ***.*****@*******.***

Citrix Certified Engineer

Citrix XenApp 5.0 ? Citrix Presentation Server 4.5 ? Citrix Presentation

Server 4.0 ? MetaFrame Presentation Server 3.0 ? MetaFrame XP ? MetaFrame

1.8 ? Citrix Planning, Design and Maintenance ? Citrix Certified

Administrator 4.5 ? VMware vSphere 4.0 ? VMware ESX 3.5 ? VMware ESX 3.0 ?

VMware ESXi ? VMware Server ? VMware Workstation 6.0 ? VMware Workstation

7.0 ? Windows Terminal Services ? Hitachi ID Identity Management Systems

Professional Profile

. Experience of more than 4.5 years in system administration at enterprise

level offering IT services to national as well as international sites

24x7 round the clock

. Strong organizational skills, intuitive people skills, business acumen,

technical skills, and the maturity to work directly at all levels of an

organization are leveraged to lead projects through to successful

completion.

. Possess diverse training and "hands on" experience and able to ramp up on

any new technologies and products as required.

. Exceptionally strong moral compass and professional ethics.

. Documentation and project support components expert, development for new

requirements and implementation of existing processes

. Knowledgeable about business processes and core operational applications

and risk analysis

. Project management key resource for technical projects, team lead and

task ownership

. Manage projects, collaborate with project team, interface with clients,

and use virtualization technology to build successful solutions for

clients

. Knowledge and experience on production support, maintenance and

management of more than 270 Citrix servers

. Extensive knowledge and expertise on Citrix Presentation Server farm

design, implementation & management for a complex environment

. Virtualization products SME, sales and technical implementation; Citrix

XenApp, VMware ESX, and Microsoft Hyper V

. Citrix Server Administration PS 4.5,PS 4.0,PS 4.5 and PS 3.0

. Citrix Management Console administration

. Patch Management and review and approval of Operating system patches to

ensure they are terminal server compatible

. Windows server 2003 and 2000 Administration

. Sound exposure to Windows Server 2008

. Active Directory Administration and User Management

. Exposure in Citrix Load balancing and Load Management

. Monitor, optimize and troubleshoot Citrix licensing issues and Citrix

client configurations

. Exposure in various Citrix MetaFrame Presentation Consoles, Access

Management console and a variety of Citrix utility tools

. Server Consolidation - VMware vSphere 4.0,VMware Infrastructure 3.0,

VMware ESX Server 3.x, VirtualCenter, P2V

. Expertise with Remote Management Tools like RDP and Dameware, Remote

Assistance

. Experience with various Microsoft products, including but not limited to,

Internet Information Server (IIS), SQL Server, Cisco Secure ACS, Hitachi

ID Identity Management Systems, all versions of Office product lines

. Data Store configurations in :MS Access, MS SQL Express Edition, MS SQL

Server 2000, MS SQL Server 2005

. Resource Manager report generation and Capacity planning

. Adhering ITIL process

. MBA Studies ongoing

Certifications and Achievements

. Citrix Certified Administrator-XenApp

. Citrix Certified Administrator in Presentation Server 4.0

. Citrix Certified Administrator in Presentation Server 3.0

. Citrix Certified Administrator for XenApp 5 for Windows Server 2003

. ITIL V3 Certified.

. Attended VMware ESX Server 3X Training - HP Online training

. Attended Presentation Server 4.0 Support training- HP Online training

Education

Degree University Year of Passing

M.B.A in Software National Institute Of Continuing

Project Management Management, Chennai

Diploma in Electronics Board of Technical 05/2005

Engineering Education, Kerala

Plus II Calicut University, Kerala 05/2000

X Kerala State Board, Kerala 04/1998

Previous Employment Details

Organization Designation Duration

COLT Telecom Senior Engineer August 2009 - till

date

Hewlett Packard Systems Engineer Dec 2007 - July 19

2009

Customer Operational Technical Service Jan 2007 -Dec 2007

Services Advisor

Sutherland Global Sr. Technical Support Oct 2005 - Dec 2006

Services Engineer

Trainings

Sl# Title Location Organized by Duration

1 VMware ESX Server Chennai HP Online 1 week

3.5

Install and

Configure

2 Citrix Chennai HP Online Training 1 day

Presentation

Server 4.0

3 Presentation Chennai HP Online Training 1 Week

Server Support

Projects Profile

1 Project Name : Citrix XenApp Farm Design

Client COLT Telecom

Role Solution Architect

Organization COLT Telecommunications

Duration 11/2009 - 02/2010

Team Size 2 Complete farm design, maintenance and documentation

. Key involvement in architectural planning review and adjustments

meetings to ensure successful completion of a program to refocus the

enterprise virtualization solution

. Architect a new virtualization environment design around the Citrix

Delivery Centre product line.

. Server administration across enterprise Windows NT and Windows

2000/2003/2008 Active Directory domain models

2 Project Name : Citrix - Global Operations Support

Client Metso - Finland

Role Support and Maintenance Level 2 Engineer

Organization Hewlett Packard GlobalSoft Pvt Ltd

Duration 12/2007 - 07/2009

Team Size 11 Production support, maintenance and Management

. Facilitates integration of Citrix infrastructure into existing IT

Service Management processes

. Monitor, optimize and troubleshoot the Citrix IMA Service and the ICA

communication channel

. Coordinates and assists with the maintenance and support of Citrix

infrastructure

. troubleshoot client performance and slow logons

. Installation,Maintenance and Monitoring of Citrix based Applications

. Accountable for the provisioning, consumption, and maintenance of

Citrix infrastructure

. Maintains relationships with other functional groups and provides

subject matter expertise through appropriate team members as required

. Works closely with storage, network and platform groups to ensure

business continuity of Citrix environments

. Provides subject matter expertise as required to support design,

configuration, installation, and release processes

. Develops and maintains operational guidelines for the maintenance and

support of the Citrix infrastructure

. Mentors support groups

. Assists with the incident and problem management processes to resolve

issues related to Citrix

. Develops software and hardware upgrade plans

. Monitoring of system resources and fine tuning the Citrix boxes

3 Project Name : Citrix Administration & Support

Client Delphi-Global Support

Role Citrix Administrator Level 2 Support

Organization Hewlett Packard GlobalSoft Pvt Ltd

Duration 12/2007 - 07/2009

Team Size 6 Module : Production Support

Role Performed

. Experience in Citrix Presentation server 4.0 4.5, Application Streaming,

Citrix Secure Gateway, Password Manager 4.0, PC anywhere, Remote Desktop

. Citrix server monitoring - server availability, IMA traffic, usage, load

balancing

. Application deployment and publishing on Citrix farm, Decommissioning

application from Citrix farm, Managing Citrix data store, Patching Citrix

environment and documentation and reporting.

. Performed daily health checks on Citrix servers, Time to time Evaluation

and installation of Citrix hot fixes

. Monitor ticket queue for Citrix

. Installing and Configuration of Universal Printers

. Troubleshooting all Citrix related issues.

. Administrating Hotfix and Patch Management

. Co-ordinating with Citrix Technical Support for any major outstanding

issues

4 Project Name :Citrix and Terminal Servers Support

Client Henkel

Role Production Support

Organization Hewlett Packard GlobalSoft Pvt Ltd

Duration 12/2007 - 07/2009

Team Size 9 Project :Henkel-Americas Module : Production

Support

Role Performed

Installation & Configuration

. Installing & Configuring Citrix servers

. Upgrading Citrix servers

. Updating Applications / Server Components on Citrix servers

Administration & Troubleshooting

. Installing and publishing application on Citrix

. Controlling access to applications

. Performed routing cleanup activities

. Performed Resource Management activities

. Performed activities relating to Citrix and application security.

. Performed administration of associated products like CSG & STA

. Respond resolve all reported problems and requests.

. Update tickets with comments about activities performed.

Monitoring and Preventive Maintenance

. Monitor health of Citrix servers

. Monitoring health of hosted applications on Citrix

. Performed routine maintenance activities on Citrix servers

. Performed adhoc maintenance activities as may be required.

Testing

. Setup test environment for testing changes to Citrix production

environments

. Evaluate impact of changes and make recommendations

. Implement changes in accordance with the change control policies

Reporting

. Performed routine reporting activities involving Citrix servers or hosted

application

. Performed adhoc reporting activities as required by management or

customers

Documentation

. Create environment documents on a routine basis

. Performed periodic document updates

5 Project Name :Norwich Union Server Support

Client Norwich Union

Role Wintel and Citrix Administration

Organization Aviva 24/7

Duration 01/2007 - 12/2007

Team Size 13 Project :Norwich union, Module : Production

UK Support

Role Performed

. Active Directory User creation and administration

. Performed operational checks

. Server installation and troubleshooting

. Performance monitoring, Patch Managements

. Backups

. Services Monitoring

. Server connectivity

. Verify user session states

. Monitor licensing levels

. Manage printer drivers

. Provide advanced problem resolution

. Notify Level 1&2 Support of system outages (network, application

etc)

. Re-build failed servers, Install new servers, Adhering ITIL

Process.

. Gained Experience in Assist Documentation and Ticket Routing

6 Citrix Support Group

Role Citrix Administration End to End Support

Organization Hewlett Packard GlobalSoft Pvt Ltd

Duration 12/2007 - Till date

Team Size 12 Project :Clorox Module : Production

Support

Role Performed

. Verify that all citrix servers in the farm are available for connection

through the CMC, Users creations and provide necessary access for

different groups based upon the document verified from users Managers

. Monitored Citrix TS and Windows server performance alerts/event logs.

. Performed daily citrix server performance checks to proactively monitor

server performance of application that reside on each Metaframe server.

. Generate weekly report and analysis regarding server performance.

. Verify that the number of total connection per server does not exceeding

license assignment constraints.

. Monthly rebooting all citrix server and windows server in the farm.

. Notify customers of system outages.

. Worked on Windows 2003 server/XP/2000 /NT/98/ machines with Lotus notes

6.0 as client email communications and troubleshooting

. Gained Experiences in HP OpenView ServiceDesk

7 Sutherland Global Services

Role System Administration

Organization Sutherland Global Services, Chennai

Duration 10/2005 - 12/2006

Team Size 16 Project :Sutherland-HP Module : System Support

Blue

Role Performed

. Install and configure servers, desktops and networking equipment.

. Troubleshoot network, Internet and email problems for users.

. Manage local area network. Size - 3 Servers -400 Desktops

. Maintain and upgrade PC's from NT 4.0 to Windows 2000.

. Installed, configured and maintained printers for entire company

. Active Directory Support

. All Kind of Software Installation configuration and Administration like

VB, Oracle, SQL Server,Java, IIS, MS Office .

. Experience with Office 2000 and other Application Trouble shooting

. Troubleshoot network, Internet and email problems for users.

. Manage local area network. Size - 3 Servers -400 Desktops

. Installed operating systems, applications, and necessary patches etc.

Personal Details

Name Lal Mohan E.M

Email Id ***.*****@*******.***

Passport No. G8947322

Valid Upto: 2018

Visa

Location BENGALURU

Contact Numbers Mobile: +91-953*******

References

. Will be made based upon the request

Contact this candidate