Manager Training

Training professional with a proven ability to implement strategic

operation and training resource initiatives, including Instructional

Design, Facilitation, development of credible guideline and effective

processes that augment and enhance the learning process resulting in cost

saving measures, sales building and enhanced profits through the use of

proven conceptual and analytical problem solving skills and partnerships

with key stake holders.

Experience

International BioResources, L.L.C. Tucker, Georgia

Corporate Training Manager

2/2009 - 1/2010

. Developed and implemented IBR University Leadership Academy Program,

including all presentations, participant and facilitators guides and

agendas.

. Responsible for the maintenance of training materials for document

control system MasterControlTM

. Managed the Leadership Academy Program and taught several subjects

both soft skill and compliancy based, including cGMP, Biohazard Safety

and Good Documentation.

. Implemented a tracking program for all Center Management and Quality

Supervisors.

. Developed Training Materials to support the Area, Management and

Quality Supervisor training programs within the system.

. Worked with Captivate 4.0 (designed about 20 modules over an 8 month

period) to develop CBT based training modules on controlled area

subjects, including software simulations, leadership development and

FDA & EU content including but not limited to Good Documentation,

cGMP, Code of Federal Regulations, Safety and Biohazard prevention.

. Ensured all training documentation met FDA Code of Federal Regulations

and European Union requirements for auditing.

. Supported the Operations, Quality Assurance and Regulatory groups with

training and materials as requested.

FOCUS Brands, Inc. Atlanta, Georgia

Director of Training - Cinnabon & Carvel

1995 - 10/2008

. Developed and implemented all training materials including job aids,

training manuals,

planners, and classroom sessions, for all domestic and

international locations; comprised

of over 600 Cinnabon bakeries and 400 Carvel Ice cream

shops

. Served as Director of Field Training and was responsible for opening

support for

Cinnabon, Carvel, Moe's Southwest Grill and Schlotzsky's

restaurants with in the United

States

. Implemented ServSafe food safety training on-line for all brands as

well as Alcohol

certification for Moe's and Schlotzsky's

. Developed programming requirements and training materials need to

implement new register systems (Radiant, Positouch and Aloha) for all

company and franchise locations

. Provided all technical training for Franchise partners and managers on

company approved POS systems and in house sales reporting systems

Training Manager - Cinnabon 4/2003 -3/2005

3/2000 - 3/2002

. Restructured training model from a de-centralized program to

centralized to include

classroom and live restaurant experience

. Planned, developed and led the revision of six year old Operations

Manual project

. Managed and developed three training specialist

. Designed, tested and implemented new training program delivery system

which including

the use of pictures as well as written directions

. Assisted with technical training of HR group on new HRIS System

(Ceridian and PeopleSoft)

Operations Manager New Revenue Channels - Cinnabon

3/2002 - 4/2003

. Developed wholesale model leveraging existing facilities, equipment

and labor to increase overall system wide sales

. Developed specialized production processes to satisfy FDA and local

health code requirements and regulations

. Expanded wholesale test in a four month period from three locations to

75 location in three states meeting all projected deadlines while

maintaining control on all costs

. Developed training materials, sales and revenue forecasts for grocery

wholesaling channel

District Manager - Cinnabon

3/1999 -3/2000

. Responsible for seven locations in the northern Ohio market as well as

three outliers in the Midwest

. Managed 18 management level employees and increased retention by 90%

. Increased district controllable profit by $111,400 over projected

annual plan

. Increased Guest satisfaction scores to exceed company-wide of average

of 91.2%

Bakery Manager / Certified Trainer - Cinnabon Ft Lauderdale

Florida 5/1995 - 3/1999

Zales Jewelers Fort Lauderdale, Florida

Sales Associate

1994 -1995

Fanny Farmer Candy Shops Boston, Massachusetts

District Office Manager / Area Manager / Store Manger

1992 - 1994

Education and Professional Certifications

Kaplan University - Bachelor of Science in Business

Administration 2008-2012Bottom of Form

Certified Hospitality Trainer (CHT)

2007

Essentials in Human Resources Certificate

2006

Certified Food Safety Manager (CFSM)

2005

Discernment Certification (DISC)

2005

Notary Public State of Georgia

2001

Successful Training Manager Certification (Lavngevin)

2000

Time Management Certification (Franklin Covey)

2000

Skills

Extensive software knowledge in PC and Macintosh platforms

including Microsoft Office (Word,

Excel, PowerPoint, Access), Adobe creative suite (Illustrator,

In-Design, Photoshop, Acrobat

Professional) and Captivate 4.0. Haemonetics DMS,

MasterControlTM. Experience with multiple back office and POS

systems

Professional Organizations and Community Service

Council of Hotel and Restaurant Trainers (CHART)

American Society of Training and Development (ASTD)

Society of Human Resource Management (SHRM)

Women's Foodservice Forum (WFF)

Haynes Homeowners Association Board of Directors (President &

CEO 5 years, CFO 1 year)

Contact this candidate