Customer Service Sales

Donna M. Geffre

**** **** *** ******

Piscataway, NJ 08854

Cell 732-***-****

***********@*****.***

Objective & Qualifications: To utilize my extensive background in Account

Management & client relations to contribute to a Company Team. I can offer

strong communication, Customer Service skills and my work performance

demonstrates ability to learn quickly.

Computer Skills: Proficient in Microsoft with Windows, data entry, AS400 &

Mapics.

Professional Experience:

R Tape Corporation, South Plainfield, NJ

Customer Service / Team Leader/ Account Representative, July 1997-April

2009

. Order Entry, Order Follow-up & Phone Interactions in high volume

environment

. Sales Support, Customer Negotiations, implementing promotions, price

increases

. Customer Liaison with Sales, Manufacturing, Management, Credit,

Shipping, Quality Control and Scheduling Department to ensure customer

satisfaction.

. Processed credits to customer accounts due to price protection,

errors, product returns or sales rebates.

. Trouble shooting, technical & delivery, including but not limited to

product returns or shipping errors.

. Inventory Management based on customer forecasts, company guidelines,

open orders and cost management. Stocking Satellite locations in KS,

TN, NJ, OH, & IN.

. Managing Make and Holds & blanket orders for future release utilizing

multiple Satellite Warehouses.

. Customer Communication- various methods including Email, Phone, Text

messaging, cell phone, fax based on customer preference

. Perform typing of correspondence and document drafting for Sales &

Internal Management as required.

. Attended required tradeshows

. Forecasting quarterly sales

. Evaluate potential customers prior to referring to sales team

. UPS and trucking company claims, follow through to resolution

Star Micronics, Piscataway, NJ

Customer Service/ Sales Coordinator, June 1994-July 1997

. Handled Order processing; tracked & monitored customer shipments;

processed price protection plans & account credit

. Reviewed all billing and payment procedures for collection purposes

authorized credit holds and cash order issues.

. Reviewed, approved & processed merchandise returns for assure proper

credit is issued to accounts.

. Research, troubleshoot and resolve any account discrepancies working

with customers as well as Internal team employees

. Attended Comdex tradeshow for account development & product marketing

. Prepared bi-weekly & quarterly sales reports to Sales, as well as

Internal Management

Mitsubishi Electronics America, Somerset, NJ

Inside Sales Administrator, October 1990-December 1994

. Provided account management support to National and Regional

Management servicing both small and large accounts.

. Interacted with over 170 dealers overseeing bulk orders.

. Order entry, blanket orders & promotions

. Processed all customer returns, traffic claims

. Contributed on warehouse floor with Physical Inventory quarterly as

necessary

. Reviewed aged trial balances to initiate process and follow up on

debit/ credit collection.

. Attended all tradeshows, assisting in sales demonstrations and

product promotion

EDUCATION

Piscataway High School, Piscataway, NJ -1984 Diploma

Middlesex County College Edison, NJ -One full year completed In Business

Management

REFERENCES FURNISHED UPON REQUEST

Contact this candidate