Manager Management

Jo L. Stewart

**** ******* ****** **.

Newark, OH 43055

Home: 740-***-****

Cell: 740-***-****

SUMMARY

Self-motivated manager with experience in many aspects of apartment

management, team development, and project management. Demonstrated talent

to deliver improved methods to decrease processing penalties, decrease

vacancies, and improve overall tenant satisfaction. As a hands-on manager,

utilizing an approach with people that provides a positive work environment

thus enhancing the overall effectiveness of the team.

PROFESSIONAL EXPERIENCE

LEADS, Newark, OH

2007 - 8/14/09

Occupancy Specialist

Responsibilities in coordinating vacancies with maintenance and overall

apartment managing, while ensuring compliance with HUD (Housing and Urban

Development), RD (Rural Development), and OHFA (Ohio Housing Finance

Agency) regulations. Reports to the Housing Director, while managing 7

apartment managers, with the following results:

. Improving the overall apartment vacancy rate from 9.2% the first year,

to 3.8% currently.

. Submitting all monthly reports to HUD and RD on time, via MINC and

TRACS computer software.

. Reducing the compliance penalties from $2,000 per month to $0 for the

last 9 months.

. Maintaining internal audit system to verify compliance.

. Zero lost time accidents resulting in zero worker's compensation

cases.

. Accepting applications for new tenants and handling interviews for new

managers.

. Processing all re-certifications, move ins and move outs, and monthly

rent rolls with all managers in a timely manner.

Knoll Group Management Company, Newark, OH 2005 -

2007

Apartment Manager - RD and HUD

. Managed up to 16 managers, while directly managing one apartment

complex.

. Handled routine apartment inspections and rent collections.

. Processed move-out paperwork, special claims, and checked lease

renewals.

. Zero lost time accidents resulting in zero worker's compensation

cases.

. Managed the remodeling of the complex by receiving bids from

contractors, reading blue prints, verifying work upon completion,

write-up receipts, and update charge and adjustment journals.

. Trained other managers as needed and oversaw them in regards to unit

turnovers.

. Accepted applications for new tenants and handled interviews for new

managers.

. Scheduled maintenance, ordered parts, and audited after completion of

work orders.

. Worked with maintenance to come up with solutions to work orders.

Holophane Lighting Inc., Newark, OH

1994 - 2005

Assembler and Worker's Compensation Representative

. Represented co-workers at court hearings.

. Filed all necessary paperwork needed for the claims.

. Assembled a variety of light fixtures.

. Tracked material usage per order.

. Prepared invoices for shipments.

Earlier Work History

Stew Builders, Newark, OH - Construction Laborer

2003 - Present

Knoll Group Management Company, Newark, OH - Apt. Mgr. Supervisor

1987 - 1993

Satterfield Construction, Nashport, OH - Construction Laborer

1984 - 1990

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