Project Manager Data

MICHAEL J. SIDEL

*** ***** ****

Pepperell, MA **463

Telephone: 978-***-****

Email: *******.*****@*****.***

EXPERIENCE:

**/**-**/** ******, Inc.

Production Control Specialist

Received and processed client data feeds to incorporate into data warehouse. Interacted with clients, vendors, and

internal team members to ensure timely delivery and processing of data feeds, successful job execution and issue

escalation. Day to day execution and adherence to production database and campaign processes. Created

clear/precise detailed job instructions and drove process improvements. Maintained complex calendar to schedule

tasks. Wrote emails, announcements and other communications to the clients on a regular basis. Maintained work

requests via Jira ticketing system. Monitored and in some cases performed system updates. Created and

maintained production documents as required. Tasks were preformed within a Windows and Linux environment.

Tools used were SQL server, CVS, DMX, JIRA, HTML, PGP/GPG, FTP/SFTP command line as well as various

file transfer GUI's.

06/07-12/07 Epsilon, Alliance Data

Production Support Analyst

Day to day execution and adherence to production database and campaign processes. Performed research and

problem solving, as well as responding to questions about client data. Ensured completion of client requests

with100% first time quality and deliverables according to project deadlines. Tasks were preformed within a

Windows and UNIX environment. Tools used were SQL server, PGP/GPG, FTP/SFTP as well as NDM file

transfer processes.

09/06-05/07 Evare, LLC.

Operations Support Specialist

Monitored inbound and outbound data files to ensure delivery and receipt of data. Monitored and escalated severe

alarms generated by the Evare Data Network. Monitored SWIFT Alliance Gateway. Assisted with HTML

formatting, SFTP, PGP and SWIFT connectivity requests. Responded and researched client inquiries regarding

data file content and discrepancies.

01/06 - 08/06 Credit Union On-line

Senior Computer Operator

Monitor inbound feeds from 30 area credit unions in a Windows and Unisys system environment. Process ACH,

and credit activity. Diagnose and report production, network and system failures, escalate where necessary. Data

was processed in a UNISYS and UNIX environment.

8/05 - 01/06 ACS Dataline, contract at Intel Corp, Hudson, MA

Data Center Project Manager

Assist and direct projects including Cat5e install, address acquisition, and registration. Racking servers (HP, and

DELL) cooling and electrical management. Assisted with implemention of disaster and recovery procedures.

1998 - 12/04 LIGHTBRIDGE, INC

Batch Manager

Oversaw daily batch production; insured quality data integrity from incoming FTP feeds from multiple cell phone

and credit billing systems. Interact with engineering and account sales management to help guide new clients

through LTBG data creation processes. QA inbound test data, identify and address any issues for future daily

processing to current company specifications. Manipulated incoming data to conform to company standard

examples sent back to client for exact format examples. Worked with clients to create data encryption rules.

PGP/GPG Build reports based on custom SQL lookups, within multiple databases. DCL scripting. Some MS

ACCESS. Experienced with the following operating systems: OpenVMS, NT, UNIX, Linux (Tru64, Sun, IBM)

1997 – 1998 DIGITAL EQUIPMENT CORPORATION/COMPAQ

Systems Support Specialist

Determined user disk space needs and propose changes based on Digital Storage Works hardware. Actively

participated in Compaq’s hardware renewal program. This work involved proposal of reduced hardware

configurations resulting in cost savings on field service contracts and basic environment costs.

1995 – 1997 DIGITAL EQUIPMENT CORPORATION/COMPAQ

Information Systems Specialist

Environmental application support for multiple VAX clusters. Acted as first line management support.

Maintained security for multiple applications, disk management, production schedules, systems down times and

installations. Acted as liaison between business and technical application support groups.

1994 – 1995 DIGITAL EQUIPMENT CORPORATION

Operations Analyst

Computing and Network Services. Maintained mission critical production in a virtual data center environment

encompassing 6 production sites. Performed operational tasks such as restores, manual backup, special requests and

nightly scheduled production.

References furnished upon request.

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