Manager Management

MARLON J. LESLIE

**** ********** ******, ******* **

Cell: 404-***-**** email: ************@*****.***

PROFESSIONAL

EDUCATION AND

CERTIFICATIONS

Network

Engineering

Certificate -

Omni Tech

Institute,

Decatur, Georgia

. Comptia

Certified

Computer

Technician

(A+)

. Microsoft

Certified

Professional

(MCP) XP

Professional

. 2003 Server

. Network+

. Linux+

TECHICAL

PROFICIENCIES

Platforms: UNIX

(Solaris, HP-

UX), Windows

9x/NT/2000/XP/Vis

ta, Linux (Red

Hat Fedora

Core), Mac OS,

LAN/WAN:

TCP/IP, Novell,

ISO/OSI,

IPX/SPX,

SMS/SQL,

Ethernet, Token

Ring, FDDI, VPN,

SSH, SecureID,

Routing,

Switching

Languages: UNIX

Shell Scripting,

C, HTML, Java,

Java Script, PHP

Software: LAN

Manager,

Checkpoint

Firewall, Norton

Firewall and

Ghost, AVG Anti

Virus Protection

Utilities, HP

Open View, Lotus

Notes, Microsoft

Office Suite

(Word, Excel,

Power Point,

Access, Project,

Outlook),

FrontPage.

PROFESSIONAL

SKILLS SUMMARY

.

Communicates

effectively

with IT and

non IT

personnel

. Can

generate

graphical

reports

detailing

needs and

task lists.

. Exceptional

presentation

and

customer

relationship

skill

including

strong

written and

verbal

communicatio

n skills.

Able

to

effectively

communicate

with senior

management,

third party

vendors,

technical

staff, as

well as non-

technical

end users.

. Excellent

analytical

skills.

Able to

absorb

large

volumes of

technical

data and

develop

concise

solutions

in addition

to

translating

into non-

technical

terms.

. Extensive

knowledge

and

experience

proficiently

handling

complex

mission

critical

projects

under

extreme

time

constraints.

PROFESSIONAL

EXPERIENCE

---

Omnitech

Institute

Decatur, Georgia

(February 2008-

Present) Desktop

Support \

Helpdesk

.

Troubleshoot

classroom

computers

network

connectivity

.

.

Identify/remo

ve viruses

and other

malware

from

desktop

computers

. Assist

Instructors

with

implementing

classroom

labs

. Provide

phone and

desktop to

support to

staff,

troubleshoot

ing issues

with

Microsoft

Office

suite,

Windows XP

OS, and

proprietary

Database

application.

. Document

solutions

to IT

problems

and respond

to client

requests

through the

use of

Track-IT!

. Utilize

imaging

software to

set up new

users with

functional

PCs based

on job

role.

. Assist Tier

2 technical

support in

creating

ACLs to

control

staff and

student

access to

the

internet.

. Create new

users and

home

folders

utilizing

Active

Directory

management

and

Directory

File System

(DFS)

. Monitor

student

printer

usage and

recommend

new

printing

policies as

needed.

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References

available upon

request

Contact this candidate