Project Sales

Bala Lodese

Summary:

. An innovative Business Analyst with a Masters Degree in Computer

Engineering, and over 8 years of experience in business process

analysis/modeling, business requirements, database design and

development of Web Based, and Client/Server applications.

. Expertise in broad range of technologies, including business process

tools such as Microsoft Project, MS Excel, MS Access, MS Visio, iRise,

Borland Caliber RM, Borland Caliber Define IT, Merant Tracker,TCAMS,

Rational Rose, Data Warehousing concepts and web design and

development.

. Strong communication skills when working with developers, project

managers, subject-matter experts, stakeholders, system implementers,

and application end-users.

. Effective in executing multiple tasks and assignments ahead of

schedule.

. Creative and aggressive self-starter with integrative thinking skills,

capable of forming and maintaining positive and productive working

relationships in internal, external, independent, and team

environments.

Education:

24 Hours Pre Service Program

MS in Computer Engineering (specialization in Project Management)

Software/Hardware:

SharePoint, MS Visio, MS office, iRise, Borland Caliber RM, Borland Caliber

DefineIT, Rational Team Test, RUP 2002, UML, Rational Rose 2002, Rational

Robot 2002, Rational ClearCase, Rational ClearQuest, WinRunner, Load

Runner, Test Director, MS Project 2003, C, C++, HTML, J2EE, Windows

9x/NT/2000/XP, SQL Server and MS Access, TSL, SQL Basic, Shell Scripts,

Adobe PageMaker, Adobe PhotoShop, Elements, Adobe Illustrator, Merant

Tracker, TCAMs.

Experience:

UPS - Paramus, NJ Sep 2005 - Current

Sr. Business Systems Analyst

UPS is the world's largest global transportation company, operating in more

than 200 countries and territories and employing 370,000 people worldwide.

They are the pioneers in developing their own application software.

The project involved building several MDI applications called ESTAT

(Enterprise Sales resource Territory Alignment Tool), ESP (Enterprise

Planning Tool) . ESTAT provides an integrated solution for planning,

maintaining and reporting of sales resource alignment for the three major

business units namely, the US, International and Supply Chain solutions.

ESP provided an integrated solution for planning, maintaining and reporting

of business (Target) planning and compensation of sales resources for the

three major business units. The project was deployed internationally in 43

countries. Sales Resources and Business Units are competing for the same

business. Having multiple sales forces results in inefficiency and creates

confusion in customers' minds about whether we can deliver integrated

solutions. Sales Plans were not integrated. Although they are focused on

individual Business Units, they include overlap with other Business Units.

Sales Territories were not integrated. Sales Initiatives are not

coordinated across Business Units and competition was attacking and winning

away the top-tier Middle segment customers.

Responsibilities:

. Captured and analyzed requirements through interaction with Users.

. Documented the different Project Life Cycle documents for the application

through proper interaction with users.

. Managed the formal software development lifecycle with MS project.

. Managed several Agile Development Projects

. Conducted several JAD sessions.

. Worked in tandem with internal and external users to define requirements

and coordinated user management and developer expectations.

. Created and maintained a Master document for the complete application.

. Performed Gap analysis at the end of each phase to communicate results

and achievements to the Users and the application team.

. Worked in close interaction with application team in developing the

different functionalities.

. Instrumental in adding value to business process by using - Instant

messaging and real time collaboration in conferencing.

. Created and maintained a project schedule using the MS project showing

all of the deliverables and their target dates.

. Resolved issues found in the development of the application by conducting

Weekly Issues meeting with the respective users and vise versa.

. Facilitated meeting with the QA team for preparation of test scripts and

scheduling test for the various development releases.

. Conducted User acceptance testing on the application and walk throughs

with the end users for successful sign offs.

. Stored Testing Information and conducted extensive analysis and reviewing

of the test results using Tracker (Merant)

. Conducted walkthroughs with the end users and stakeholders to gather the

modification requests from the user to upgrade or change the business

specifications for the product and ensured that the developers were

updated.

. Adopted a structured approach to organize requirements into logical

groupings of essential business process, business rules, information

needs and ensured that critical requirements were not missed.

. Actively involved and helped the team in other projects simultaneously

(ECOMP and TEAMS).

o Wrote the full functional document for the Enterprise

Compensation (ECOMP) which is another integrated solution for

planning and maintaining compensation of the UPS business units.

. Conducted and performed Interface Testing for TEAMS.

. Involved in special assignment for other Teams inside the same portfolio.

Development and helped a entire release.

Environment: .Net, Visual Basics, SQL Server, HTML, Oracle.

Midwest Bank, St Louis, MO Jan 2005 - Aug

2005

Sr. Business Systems Analyst

Headquartered in Missouri, Midwest bank is the nation's fifth-largest bank

holding company, with assets of more than $270 billion. It is the largest

Visa credit card issuer, the fourth -largest bank lender to small

businesses, and one of the top 37 managers of mutual funds. A leader in the

retail market, Midwest operates more than 1,800 banking centers and a

nationwide network of ATMs.

The project involved building on-line mortgage processing where customers

can check their application status, view existing mortgages and refinance

or home equity account. Several mortgage tools and calculators were also

developed.

Responsibilities:

. Facilitated JAD and e- JAD for extensive information gathering.

. Developed and managed the formal Software Development Life Cycle (SDLC)

Methodology which includes Requirements Management, UML Analysis and

Design with MS project.

. Conducted iterations and communicated results and milestone achievements

to the stakeholders while keeping the developers closely updated on all

documented refinements.

. Instrumental in adding value to business process by using LOTUS Notes -

instant messaging, voice -enabled visual presentation, and real-time

collaboration in remote conferencing.

Environment: SQL Server, HTML, Oracle, Rational Test Suite

AIG Insurance, New York, NY May 2004 - Jan

2005

Sr. Business Analyst

American International Group, Inc. (AIG) is a holding company that, through

its subsidiaries, is engaged in a range of insurance and insurance-related

activities in the United States and abroad. Project was related to a

comprehensive online auto insurance application processing. The system runs

on Mainframe and has a Web-integrated front end that provides free

insurance quotes to individuals and for families.

Responsibilities:

. Interacted with client and the Technical Team for requirement gathering

and translation of Business Requirement to Technical specifications.

. Analysis of new Business Requirements and preparation of the Functional

Design

. Analyzed and translated business requirements into system specifications

utilizing UML and RUP methodology.

. Developed tables, queries and reports gathered from system models based

on the functional requirements.

. Expertise in executing and analyzing the various queries and creating

reports depending on the user.

Environment:

Proprietary multi-tiered client-server architecture for transaction

processing called Stateless Architecture (SM), Java, Oracle, Unix Operating

Systems, and Rational Test Suite.

Washington Post, Washington, DC Oct 2002 - May

2004

Business Analyst

A leading newspaper Web site serves an average of 900,000 visitors and 8

million page views per day and has experienced spikes in demand that triple

its normal traffic levels. The site is updated 24 hours a day, seven days a

week. Project involved building an application where clients can put in

requests for placing advertisements in the website.

Responsibilities:

. Worked with a Business analysis team to prepare use case models based on

Business Requirement documentation gathered through interaction with

users.

. Implemented SDLC, which included requirements, specifications, design,

analysis and testing utilizing RUP methodology.

. Performed Gap Analysis to check the compatibility of the existing system

infrastructure with the new business requirements.

. Involved in creating and enhancing requirements, analysis and design

using Rational Tools (Rational RequisitePro, Rational ClearCase,

ClearQuest and Rational Rose).

. Involved in project planning, coordination and implementation of QA

methodology.

Environment: Visual Basic, Oracle, MS-Project, MS-Visio Windows 2000

Server, Windows 2000, Rational Tools.

Wipro Technologies, IL, Chicago Apr 2001 - June

2002

Business Analyst

Wipro is the leader in integrated billing and customer care services.

Converges helps their clients gain a deeper understanding of each of their

customers, how to serve them better, how to process payments faster and how

to make each transaction more profitable.

Project involved developing customer-care software for customers of

DirecTV. Different legacy software, for billing, call disposition,

equipment order etc. were being integrated into one, robust Windows-based

software called RIO.

Responsibilities:

. Interacted with client and the Technical Team for requirement gathering

and translation of Business Requirement to Technical specifications.

. Identified and clearly defined functional issues and support IT

development staff throughout the design, development, unit testing, and

implementation phases of the software development life cycle.

Environment:

SQL Server, HTML, Oracle, Rational Requisite Pro, Rational Rose, Rational

Robot, Rational Test Manager

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