Manager Customer Service

Location:

Posted:

June 05, 2010

ERIC EDWARD SIROIS

520-***-****, *********@*****.***

PROFILE

Dedicated Manager with a strong work ethic and the ability to build long lasting

client relationships.

Experienced in operations management, sales, budget development, staffing,

marketing, and cost control.

Adept at communicating effectively with customers, vendors, and staff.

Able to motivate employees to perform their maximum potential.

Exceptional organizational and planning skills; adaptable; enjoy new challenges.

Bilingual: English and Spanish.

EXPERIENCE

MANAGER

General Manager~ Bluepoint, Tucson, Arizona [currently employed]

Assistant F&B Director~ Inn Suites Hotel, Tucson, Arizona

Bar Manager~ Razz Mediterranean Cuisine, Tucson, Arizona

MANAGEMENT/ADMINISTRATION

Accountable for budgeting, cost control, payroll, general accounting, and full profit

and loss.

Develop marketing campaigns to increase visibility of the company; analyzed market

demographics, defined the target market, and determined advertisement

placement.

Investigated and resolved consumer complaints, ensuring customer satisfaction

and repeat business.

Created new business and cliental through community involvement and active

public relations programs.

SUPERVISION/TRAINING

Recruited, hired, supervised, scheduled, and motivated up to 35 employees.

Trained service staff to enhance customer service and increase profits.

Improved productivity and morale by initiating systems for accountability and by

instituting effective training programs.

resources, and various managerial responsibilities.