Sales Customer Service

Todd M. Giefer

*** * ***** ****** **.

Phoenix, Arizona 85023

Phone: 602-***-****/Fax: 602-***-****

Email: **********@***.***

OBJECTIVE:

To secure a responsible position in Multi-Unit management, in which

my experience and personal abilities will mutually allow for

optimum growth opportunities.

.

Career Profile:

A competent and results-driven professional in business with over 8

years of experience in multi-unit management, and a strong record

of achievement in providing the necessary "hands-on" supervision

and personnel motivation expertise to ensure streamlined

operations, customer satisfaction, and increased proficiency.

. Expertise includes: Driving Revenues through highly effective

incentive / Employee Programs and Plans; Relationship

Building; Clientele Base Development; Sales/Marketing.

. Effective decision-maker; able to quickly evaluate available

alternatives in a logical manner.

. Excellent interpersonal communicating, listening, and

negotiating skills, coupled with the ability to establish and

maintain rapport with all levels of personnel, management and

clients.

CAREER HISTORY:

Check n' Go Financial Services Arizona

February 2008 - June 1

Manage the daily operations and full P/L of 12 locations;

Ensure top-notch customer service throughout the district;

District sales, debt management, profit performance, site

operations, customer service and supervision of location Managers

. 2009 bottom line contribution 2,700% over prior year

. 2009 expense control 64 % to prior year,

. Recognized for leading Western Division in Customer Growth 2008

1st USA/HomeSmart Realty- Phoenix, Az

Oct 2004 - Current

Examined and evaluated prospective commercial and

residential properties. Responsible for .

making offers, closing deals, and initiating resale activity. Negotiated

final sale prices with buyers

. Strong rapport with customers resulting in numerous referrals

. Negotiated sales and purchase contracts resulting in sales over

2 million in yearly sales in 2005 and 2006

BlockBuster Video Corporation - Atlanta, Georgia

June 2002 - June 2003 - District Manager, 13 stores.

Responsible and accountable for driving

district-wide business results through the effective coaching of

store

Managers in the key areas of rental and

retail revenue growth, managing expenses, store experience,

marketing

execution and developing people. Also

responsible for providing communication between the district and

the

appropriate Blockbuster leadership

regarding business initiatives, company sales, service,

performance standards

and goals.

. YTD revenue (2003) 22% over prior year

. Profit margin 115% to budget and prior year.

. Utilized companies mission statement to increase

customer activity and maximize profits

. Inventory variations 1% below prior year YTD

Exxon Mobil Corporation - Arizona and California

March 1995 - June 2002:

1997 - 2002: Territory Manager

Oversee the staffing and daily operations of 13 sites (ten "On The

Run" and three Mobil marts)

Accountable for recruiting, training, P&L results for

sites with sales in excess of 43 million annually.

. Elected for 6 month special assignment in New Jersey

overseeing a territory covering five states.

. Responsible for every aspect of store operations including

branded foods (Blimpe, Pizza Hut, Vi De France

. Consistently number one or number two expense control

territory in western United States.

. Lowest "unplanned' manager turnover in Phoenix.

1996 - 1997: Store Systems Specialist

Provide field support for the systems implementations of

Mobil's business format franchise, "On The Run".

. Verified all pre-opening systems requirements at

store level including installation of hardware and

software

. Provided training to franchisees and store

managers in select markets across the U.S.

related to store operation

. Ensured price books were properly maintained

for data integrity

. Oversaw software upgrades at all locations

1995 - 1996: Site Manager

Responsible for overall operations of retail gas

station/convenience store

. Managed fifteen employees, maintained inventory

control, product ordering and merchandising, as well

as

Training and development of employees relating

to customer relations and product knowledge.

. Promoted to new store averaging $4 million in

annual sales within one year of employment

. Participated in the roll out of Mobil Oil's new

brand "On The Run"

. First manager to open an "On The Run" location

with a "QSR" (quick serve restaurant)

Frito Lay - Minnesota and Wisconsin

1992 - 1995: Sales Representative

. Merchandised, and stocked products on weekly

basis to existing accounts

. Marketed promotional displays

. Accounted for weekly inventory/product

ordering, and reduced overstock on expired

products.

. Exceeded sales forecast by 10% for every

monthly period, consistently ranking in the top

5.

. Demonstrated excellent planning skills by

keeping expired stock consistently below 1.

. Expanded Frito Lay product line within existing

accounts with the addition of 15 new accounts.

Sysco Foods - St Paul Minnesota

1990 - 1992: Sales Representative

Activities included servicing accounts; selling product

lines to restaurants, hotels and hospitals;

preparing menu/cost analysis for customer

profitability; prospecting and cold calling for new accounts;

analyzing marketing strategies; and performing account

payable duties

. Increased weekly sales from $3,000 to $12000 first

year

. Acquired 24 new clients, generating over $468,000

in my first year.

EDUCATION

Bachelor of Science in Education - Minor: Business

Administration

Licensed in Real Estate, May 2004 - State of Arizona.

WILLING TO TRAVEL/RELOCATE REFERENCE

AVAILABLE UPON REQUEST

Contact this candidate