Customer Service Manager
Resume:
KAREN M. SASSO
Wakefield, MA **880
*********@*****.***
Summary
Enthusiastic, administrative professional with extensive experience working
in a fast-paced, team-oriented environment. Self-starter, works well under
pressure, excellent customer service and interpersonal skills. Detail
oriented and can efficiently handle multiple tasks simultaneously.
Professional Experience
AFFILIATED MORTGAGE SERVICES, Wakefield, MA 2007-2008
Loan Processor
Responsible for processing all mortgage loans from application through
closing
to the delivery on the secondary market
. Gathered borrower and third party documentation required for loan
approval
through automated underwriting system
. Reviewed loan conditions for accuracy and compliance with investor
guidelines
. Coordinated closings, managed pipeline, communicated with customers,
originators,
closing agents and third party vendors
WMC MORTGAGE, Woburn, MA 2005-2007
Product Support Specialist (2006-2007)
Responsible for providing support to underwriters, sales team and customers
in sub-prime mortgage transactions
. Coordinated and validated receipt of new loan packages for underwriting
. Monitored and reviewed loans in pipeline to ensure compliance with
company and state guidelines
. Maintained relationships with business partners, answered questions,
resolved discrepancies and provided maximal levels of customer service
Document Closer (2005-2006)
Responsible for preparing legal documentation to close real estate
transactions
. Input and verified data in closing system with loan file and prepared
appropriate documents
. Reviewed broker fees and HUD-1 for compliance with State and Federal
Section 32 Guidelines
. Communicated with closing attorneys and sales teams to resolve
discrepancies
FLAGSTAR BANK, Wakefield, MA 1998-2005
Scheduling Coordinator (2004-2005)
Responsible for gathering and organizing necessary documents for real
estate closings
. Interfaced with attorneys to ensure documentation was complete and
scheduled closings
. Obtained and reviewed fees, title and insurance policies
Processing Tech (1998-2004)
Responsible for assisting regional underwriting manager, underwriters and
account executives to achieve goals and meet critical deadlines
. Reviewed new loan submissions for data integrity
. Assisted underwriters with daily underwriting procedures
. Assisted underwriting manager track and expedite pipeline and meet daily
departmental goals
. Acted as liaison between brokers and account executives
J. DENNIS GORDON ADVERTISING, Plantation, FL 1994-1997
Administrative Assistant
Supported two art directors and their combined staff
. Prepared annual budget reports and fact sheets
. Assisted coordinating trade show logistics
. Prepared advertisements for magazines and newspapers
NORTHWEST AIRLINES, Boston, MA/Ft. Lauderdale, FL 1991-1994
Customer Service Agent
Responsible for providing outstanding customer service to ensure customer
satisfaction
. Issued tickets and seat assignments, checked luggage, boarded passengers
onto aircraft
. Re-accommodated passengers in the event of mechanical and weather-related
problems
. Worked with ground and air crew members to ensure passenger safety and on-
time departures
Education
Secretarial Certificate
KATHERINE GIBBS, Boston, MA
Professional Development
. Compliance and Fraud Certification
. Title Review Certification
. Credit Review Certification
Computer Skills
. Microsoft Word, Microsoft Office, Lotus Notes, edesk and Working
knowledge of Excel
. Loan Systems - Desktop Underwriter, Loan Prospector, Gallagher, Bravura,
Loan Quest, IDM Imaging System, Calyx
. Familiar with all types of conventional mortgage products and State and
Federal regulatory guidelines
Contact this candidate