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Customer Service Engineer

Shreveport, Louisiana, 71107, United States
May 31, 2010

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Taurus Posey

**** *** ****** **********, ** ***07

Home (318) ***-**** / Cell (318) ***-****




Dependable and diligent IT professional, who manages multiple tasks and

works well under pressure, Experience in installing, troubleshooting,

repairing hardware, software and peripherals . Applies consultative

approach to resolving issues, Provides clear and simple explanations and

works closely with people to develop solutions to their computer problems.


Global Resources LTD Shreveport, LA

May 2010 - Present

Independent Contractor

. Chase Bank - G6 Server Install 10 Banks throughout Shreveport.

. Regions Bank Network Consolidation Cisco Routers Installation, IP


American Electric Power Company Shreveport, LA Dec

2007- April 2010

IT Technician III / Telecommunications Technician

. Networked Systems, Computer Systems, Remote Terminal Unit/EMS/SCADA

Systems, Radio Systems, Transport Systems, Voice/Video Systems

. Experience with the Cisco Unity, IP phone implementation and

configuration Cisco Unity Call Manager

. Experience with the Meridian PBX Phone configuration and call manager

. Cisco IP Phone Administrator setup, configuration and Installation

Wal-Mart Stores

Sales Associate Electronics Dept Shreveport, LA

Aug 2007 - Dec 2007


. Provided customers with solutions to current computer problems

. Sold computer components, assisted customers with installs

Tolt Service Group Dallas, TX

Aug 2006 - March 2007

Field Engineer- Albertons Stores

. Successfully maintain 8 stores throughout 6 cities within Texas,

Louisiana and Texarkana

. Manage and complete all work orders on schedule.

. Serviced Lexmark Laser Printers, Dot Matrix Printers, NCR Scales, NCR

7401 touch screens

. Serviced NCR S40 Servers IBM and Dell PC's, Compaq, IBM Cash

Registers, and NCR Fast Lanes.

. Serviced and Maintain Digital and Hobart Scales.

. Develop strong working relationships with store managers.

Circle K Call Center Shreveport LA

Feb 2006 - Aug 2006

Helpdesk Representative

. Collects information by answering Help-Line phone calls: utilize

database resources; provide customers with reference number to track

service requests.

. Resolves maintenance and technical issue(s) by clarifying the

customer's needs; determining the nature of the issue; selecting the

priority of the repair based on severity and providing description of

the issues.

. Ensures issues are addressed by dispatching appropriate

vendors/technicians by phone, fax or page.

Dillard's Mall St Vincent Shreveport, LA

Feb 2006 - Aug 2006

Sales Associate Men's Dept

. Assist Customers with purchases / Suggestive selling

. Cashier / Stocker / Suggestive Seller

. Provided Excellent Customer Service

US Support Call Center (Comcast) Shreveport LA

June 2005 - Jan 2006

Technical Support Engineer

. Provide Assistance with High Speed Internet & Cable Installations on

the phone

. Assist Co-Workers with internet calls to get customers online

. Provided Customer Sales (router's, static IP Addresses, Digital

Service Package)

. Provided Excellent Customer Service Using Suggestive Seller Skills

National Weather Service Shreveport, LA

May 2001- July 2001 Summer Intern Computer Technician

. Installed, Diagnosed, repaired, and upgraded computer systems.

. Built custom PCs with latest generation technology

. Installed and configured various peripherals

. Imaged Systems with bad hard drives


Bossier Parish Community College Bossier City, LA

Aug 2009 - May 2011

Seeking A.S Computer Information Systems

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