Customer Service Engineer

Taurus Posey

**** *** ****** **********, ** ***07

Home 318-***-**** / Cell 318-***-****

**********@*******.***

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SUMMARY

Dependable and diligent IT professional, who manages multiple tasks and

works well under pressure, Experience in installing, troubleshooting,

repairing hardware, software and peripherals . Applies consultative

approach to resolving issues, Provides clear and simple explanations and

works closely with people to develop solutions to their computer problems.

PROFESSIONAL EXPERIENCE

Global Resources LTD Shreveport, LA

May 2010 - Present

Independent Contractor

. Chase Bank - G6 Server Install 10 Banks throughout Shreveport.

. Regions Bank Network Consolidation Cisco Routers Installation, IP

Configuration

American Electric Power Company Shreveport, LA Dec

2007- April 2010

IT Technician III / Telecommunications Technician

. Networked Systems, Computer Systems, Remote Terminal Unit/EMS/SCADA

Systems, Radio Systems, Transport Systems, Voice/Video Systems

. Experience with the Cisco Unity, IP phone implementation and

configuration Cisco Unity Call Manager

. Experience with the Meridian PBX Phone configuration and call manager

. Cisco IP Phone Administrator setup, configuration and Installation

Wal-Mart Stores

Sales Associate Electronics Dept Shreveport, LA

Aug 2007 - Dec 2007

Cashier

. Provided customers with solutions to current computer problems

. Sold computer components, assisted customers with installs

Tolt Service Group Dallas, TX

Aug 2006 - March 2007

Field Engineer- Albertons Stores

. Successfully maintain 8 stores throughout 6 cities within Texas,

Louisiana and Texarkana

. Manage and complete all work orders on schedule.

. Serviced Lexmark Laser Printers, Dot Matrix Printers, NCR Scales, NCR

7401 touch screens

. Serviced NCR S40 Servers IBM and Dell PC's, Compaq, IBM Cash

Registers, and NCR Fast Lanes.

. Serviced and Maintain Digital and Hobart Scales.

. Develop strong working relationships with store managers.

Circle K Call Center Shreveport LA

Feb 2006 - Aug 2006

Helpdesk Representative

. Collects information by answering Help-Line phone calls: utilize

database resources; provide customers with reference number to track

service requests.

. Resolves maintenance and technical issue(s) by clarifying the

customer's needs; determining the nature of the issue; selecting the

priority of the repair based on severity and providing description of

the issues.

. Ensures issues are addressed by dispatching appropriate

vendors/technicians by phone, fax or page.

Dillard's Mall St Vincent Shreveport, LA

Feb 2006 - Aug 2006

Sales Associate Men's Dept

. Assist Customers with purchases / Suggestive selling

. Cashier / Stocker / Suggestive Seller

. Provided Excellent Customer Service

US Support Call Center (Comcast) Shreveport LA

June 2005 - Jan 2006

Technical Support Engineer

. Provide Assistance with High Speed Internet & Cable Installations on

the phone

. Assist Co-Workers with internet calls to get customers online

. Provided Customer Sales (router's, static IP Addresses, Digital

Service Package)

. Provided Excellent Customer Service Using Suggestive Seller Skills

National Weather Service Shreveport, LA

May 2001- July 2001 Summer Intern Computer Technician

. Installed, Diagnosed, repaired, and upgraded computer systems.

. Built custom PCs with latest generation technology

. Installed and configured various peripherals

. Imaged Systems with bad hard drives

EDUCATION

Bossier Parish Community College Bossier City, LA

Aug 2009 - May 2011

Seeking A.S Computer Information Systems

Contact this candidate