Customer Service Quality Assurance

Shaunta D. Williams

**** **** **** *** *** Dallas, Texas 75231 682-***-**** alt. (256)

***-**** ************@*****.***

Objective To obtain a challenging in office administration in the

corporate industry

that focuses on goal management and secretarial support.

Education Alabama A&M University

Normal, AL

B.S., Business Administration Concentration in Logistics

Skills Knowledge and experience utilizing in M.S Word,

PowerPoint, Publisher, Out Look, Access,

M.S Office Project, Excel, Land School PC Security. Strong

understanding of

administrative receptionist roles and duties. Knowledgeable of

transportation and procurement

management. Three years front desk office experience/25-40

wmp/friendly phone etiquette.

Heavy inbound/outbound calling

American Airlines Center Chilis Restaurant/ Hostess

Trainer July 2009 Dallas, Texas

Provide supervisory support to new employees:

Train in the area of customer service, seating arrangements and

organizational/leadership skills

Monster Track Diversity Leadership Program Aug 2007

Arlington,Texas

. Received training in the following areas of resume writing,

interviewing, public speaking,

customer service, dress code,

manufacturing and supply chain management

. Developed a excellent understanding of a corporate office

environment

. Mentored by Target Headquarters staff

Leadership: Sigma Alpha Iota College Treasurer 2007-

present

. Responsible for billing and receiving

. Developed and implemented a annual budget plan to save on

overhead cost

. Head of fund raising committee: raised two thousand dollars

. Reconciled account balances, and collected cash

Experience

Oct. 2008- Sep. 2009 Hostess Trainer, Chillis

American Airline Center Dallas, Texas

. Responsible for heavy scheduling and reservations for large

corporate events

. Greet guest, arrangements seating handle customer complaints

. Provide supervisory support to new employees : training

focused on product knowledge

. Training focused on problem solving issues and high-level

customer service.

Sep 2005 -June 2008 Alabama A&M Community

Planning /Urban Studies Normal, AL

Floating Receptionist/Administrative

. Performed data entry and word processing

. Corresponded with executives to schedule transportation

presentations and banquets

. Maintain quality assurance by promoting a friendly working

environment

. Responsible for coordinating all communication systems within

the department

. Heavy inbound calling : assist students with classes and

financial aid

In charge of soft-ware trouble- shooting

. Operate technology equipment and bind documents

. Provided technical assistance to students

. Taught students how to use MS Word, Excel and Power

. Created PowerPoint presentations for the chairmen of Economics

and Finance

. Operate fax, copier, answer phones, and ordered office

inventory

. Organized faculty data using Excel

Activities Institute of Supply Chain MGT. 2002-present, Food Bank of

Nth. AL Volunteer Nov. 2004, Sigma Alpha Iota International Music

Fraternity for Women Spr. May. 2005, Elderly Mentor Nov. 2005, Co-op Club

March 200Boys and Girls Club April 2007, City Of Huntsville Recreation

Program Assistant for Special Needs June 2007.

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