Project Manager Customer Service

LARRY R. McARTHUR

***** *. ********** **. *** Berlin, WI 53151 / 414-***-**** /

**********@***.***

OBJECTIVE: Partner my proven managerial abilities with a dynamic

organization

EXPERIENCE:

May, 2009- STAGL ENTERPRISES, MILWAUKEE,WI

Present PROPERTY/PROJECT MANAGER

( Manage financial goals of ownership

( Developed schedules to ensure timely completion of

projects

( Manage compliance with property policies

( Coordinate/conduct maintenance

( Plan and execute property updates with ownership

( Schedule / manage contractor assignments

February, 2008 - APPLEBEE'S, MILWAUKEE, WI

March, 2009 GENERAL MANAGER

( Increased comp sales by 114% over 2007

( Increased measurable customer satisfaction

( Increased profitability

( Decreased cost of goods sold by 3.7% YTD

( Decreased payroll cost by 2.3% YTD

( Decreased turnover by 23% YTD

( Directed and developed 3 Assistant Managers and a total

of 73 employees

( Forecast & budget financial performance

June 2003 - HMS HOST, INC., MILWAUKEE, WI

February 2008 GENERAL MITCHELL INTERNATIONAL AIRPORT, MILWAUKEE, WI

GENERAL / PROJECT MANAGER

( Managed all scopes of new project development/renovation

( Managed 17 multiple concepts

( Directed loss prevention policies and lead initiatives

for development

( Forecasted & budget of financial performance

( Directed strategy for revenue of 12 million - up from 8.3

million in 2003

( Oversaw both corporate and local training programs for

customer service

( Executed/planned catering functions for all airport and

client events

( Increased overall bench strength of location

( Developed action plans and ensure proper follow-up

( Educated managers and staff members to insure product

quality and customer service is our number

one priority

LARRY R. McARTHUR

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July 2001 - COSI, INC., FOX POINT, WI

June 2003 ASSISTANT GENERAL MANAGER

( Directed procedures for all new store opening

requirements

( Financial results and budgeting of daily performance

( Ensuring signature products and exceptional customer

service standards

( Building business through corporate and internal

marketing strategies

( Management and partnership development

June 1999 - BAB HOLDINGS, INC., CHICAGO, IL (Big Apple Bagels)

July 2001 DISTRICT/REGIONAL MANAGER - WISCONSIN & OHIO

( Directed 11 facilities with 4.6 million in sales

( Development & implementation of marketing strategies

( Administered vendor relations

( New product development, training and implementation

( Prepare budget/P & L analysis

( Recruitment of facility management

( Building wholesale revenue and catering business ventures

( Quality Assurance Auditor for corporate audits

May 1993 - HOST MARRIOTT SERVICES, INC.

June 1999 GENERAL MITCHELL INTERNATIONAL AIRPORT, MILWAUKEE, WI

MULTI UNIT STANDARDS MANAGER

( Directed all new facility project management

( New branded concept development and implementation

( Designed and implemented airport catering services

( Profit and loss accountability

( Budget analysis and cash control

( 43 direct reports - staff and management

( Branch certified trainer for property

( Quality assurance representative for corporate audits

EDUCATION: Milwaukee Area Technical College, Milwaukee, WI

Completed courses in Business Administration

Greendale High School

REFERENCES: Will be furnished upon request

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