Customer Service Management

DAN BUI

PO Box ****, Chino, California ***** 951-***-**** home

**********@*****.***

Dear Hiring Manager:

Dependability, initiative and enthusiasm. These are the attributes that I

am most recognized for, and that have served me well in my professional and

personal life. I would like to bring them to your organization. I feel that

these attributes, together with my education and the ability to calmly and

efficiently manage changing priorities, make me a strong candidate to be a

productive and cohesive member of your organization.

My past work history encompasses more than twenty-five years as an

Aerospace Professional with extensive experience in all aspect of sales,

engineering, quality assurance, customer service, and management. In

addition, I am a Project Management Professional (PMP) certified and a FAA

licensed A&P mechanic. My reputation for "going the extra mile" to ensure

that a job is done well is well known. Although I am a self-starter and

work well independently, I recognize the importance of team work. I

appreciate any opportunity to expand on my current qualifications through

education or training.

I would like the opportunity to meet with you and answer any questions you

may have about my experience and training. Please contact me at 951-520-

9894 to discuss my qualifications. I look forward to hearing from you.

Thank you for your consideration.

Sincerely,

Dan Bui

DAN BUI

PO Box 2361, Chino, California 91708 951-***-**** home

**********@*****.***

Strategic positioning and management of a multi-line, international brand

name with an emphasis on new product development, marketing and sales.

A Six Sigma Black Belt Certified Senior Operations Executive who has

demonstrated the ability to lead diverse team of professionals to new

levels of success in a variety of highly competitive industries, cutting-

edge market, and fast-paced environments. Talented business development

professional with broad aerospace experience in Asia and North America.

Strong technical and business qualifications with an impressive track

record of more than 25 years of hands-on experience in strategic planning,

business unit development, project and product management, and system

engineering strategies. Proven ability to successfully analyze an

organization's critical business requirements, identify deficiencies and

potential opportunities, and develop innovative and cost-effective

solutions for enhancing competitiveness, increasing revenue, and improving

customer service offerings. Core strengths include:

. Strategic & Tactical Market Planning . Market Evaluation, Penetration &

Expansion

. Global Operations & Process . Portfolio Management & Customer

Improvement Retention

. P&L Management & Strategic Business . Brand Development & Market Expansion

Planning

. Costing, Margin/Profit Improvement . Technology Leadership

&ROI

. Customer, Vendor and OEM . Multi-Tiered Sales & Marketing

Relationship Strategies

. Leadership and Team Building . Business Metric Development &

Execution

Master of Business Administration . International Marketing . City

University of Washington

Bachelor of Science . Mechanical Engineering . University o Washington

Inventor - US Patent Application Serial No. 12/190,628 for "Insert for Rail

Car Coupling"

FAA Licensed A&P Mechanic . Project Management Institute (PMI) Certified

. Six Sigma/Lean Certified

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PROFESSIONAL EXPERIENCE

Vice President - Business Development - North America 4/2009 - Present

SDC Tanaka Limited Osaka, Japan and Corona, California

Overall responsibility for cultivate customer relationships, deliver

effective proposals, and negotiate contracts to capture profitable new

business. Provide leadership and direction to BD team. Analyze customer

strategies, future product plans, and expansion activities to develop

penetration strategies for new business opportunities. Negotiate critical

business matters, through interaction with executive level managers both

internally and externally. Oversee pre-award and post- award of proposals

activities. Documenting win/loss analysis and leading continuous

improvement activities.

Director of Engineering, R&D AND Document Control Departments 2/2007 -

4/2009

RBC Bearings Oxford, Connecticut and Santa Ana, California

Led technical initiatives for this international bearing manufacturing

company with annual sales of 300 million. Translated long-term strategic

objectives into short-term manufacturing strategies. Provided engineering

and document control support to 4 manufacturing facilities located in the

United States and 2 manufacturing facilities in Mexico. Managed all export

compliance requirements under Department of States, Department of Commerce

and Department of Treasury regulations including product classification and

internal control program management.

Developed global compliance policy and cost-effective implementing

procedures.

Created a technical excellent model that detailed best practices for

critical processes and formed/trained technology teams to implement the

best practices at above 6 manufacturing sites.

Reorganized the engineering department, combined/co-located design

engineering and manufacturing engineering, reorganized technical teams,

streamlined processes, significantly reduced engineering costs.

Analyzed, developed, reviewed and approved bearing designs, manufacturing

plans and repair dispositions for commercial and military aircraft

including Boeing, Eurocopter, NASA, Airbus, and others.

Managed and provided directions to 25 employees. Hired, retained and

coached team members

Developed, reviewed and approved technical portion of bid proposal. Managed

department budget.

Created technical proposals. Visited foreign and domestic customers.

Reviewed contracts and agreements.

Senior Manager, Program Management 6/2000 - 2/2007

Honeywell International Clearwater, Florida and Redmond, Washington

Spearhead all global program management initiatives for the $65 million

Enhanced Ground Proximity Warning System (EGPWS) programs at Washington

State manufacturing site, (2000 - 2003) serving commercial airlines.

Promoted to director program management and spearhead all international

program management initiatives for the $160 million Global Positioning

System/Inertial Navigation System (GPS/INS) - Embedded GPS Inertial (EGI)

programs at Florida manufacturing site, (2003 - 2007) serving foreign

military organizations.

Increased company growth by securing new partners, consulting engagements

and by delivering new projects.

Responsible for program and portfolio management activities including

program schedule and cost management; human resources and quality

management. Worked closely with cross-functional global teams on new

product development. Supported pursuit strategies, pricing activities and

negotiations.

Managed direct and indirect staff of 155 employees. Mentored staff in

methodology and lessons learned.

Managed and performed the process of Statement of Work and contract

creation to secure new and follow-on work. Visited customers and suppliers.

Reviewed and negotiated contracts and agreements.

Managed budget for the organization to influence organization's financial

profitability. Responsible for P&L.

Director of Engineering, Quality Control and R&D Departments 12/1996 -

6/2000

Aero Controls, FAA Approved Repair Station. Auburn, Washington

Directed, developed and implemented technical and quality strategies,

procedures and policies to meet aerospace regulatory requirements and

company operating priorities. Managed evolving concepts and practices to

enhance product quality while improving stakeholder value. Effectively

interacted with regulatory and business partners to enhance business and

improve regulatory relationships.

Provided primary interface and issue resolution with the FAA and foreign

regulatory bodies.

Managed all aspect of the engineering and quality departments encompassing

planning, budgeting, staffing and leadership.

Analyzed, developed, reviewed and approved engineering work orders related

to modification, repair and overhaul of aircraft components for commercial

and military aircraft.

Managed and provided directions to 15 employees. Hired, retained and

coached team members.

Developed, reviewed and approved technical portion of bid proposal. Managed

department budget.

Interfaced with internal and external customers, regulatory authority, and

suppliers

Led a culture of continuous improvement in procedures, processes and

customer satisfaction to improve cost, schedule and quality.

EARLIER POSITIONS:

Technical Support Manager (Sonico) . Airframe Branch Supervisor (FAA)

. Lead Liaison and Structures Engineer (Boeing)

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