Customer Service Sales

Bill Gedeon 330-***-**** ? *** Youngstown-Warren Rd. #72 ?

Niles, Ohio 44446

****.******@*****.***

Recruiting / Sales / Management

Client-facing strategist with proven success identifying and converting

prospects for immediate and long-term results that coincide with business

needs while ensuring proper placement in stride with individual strengths.

Offers a progressive background in one-on-one and large-group

presentations, business development, relationship building, and team

leadership. Creates high-impact promotional, training, informational, and

seminar materials to spark interest and visibility as well as employee

motivation.

Expanded territory school enrollment 10% in one year, contributing $12M in

revenue

. Led full-phase recruiting from prospecting and first-semester

enrollment to financial advising, landing accounts valued in excess of

$50K through effective relationship building/

management and promotional tactics; ranked 2nd out of 225 recruiters

nationwide.

. Drove conversion of pending prospects in outside territories in

response to high internal turnover, enabling the district to achieve

100% of quarterly quotas.

. Maintained high conversion rates, receiving designation as a manager in

2006 to train 20 new recruiters in presentation, sales, and

interviewing skills.

Staffing ? Human Resources ? Sales Development ? Troubleshooting ? Customer

Service

Operations Leadership ? Public Relations ? Conflict Resolution ? Project

Management ? Office Administration

Professional Overview

Principal William Gedeon & Associates, 1997-2000; 2007-Present

Coordinates and markets public speaking events, motivational speaking

engagements, and conflict resolution management seminars with a primary

focus in public schools along with public and private businesses. Provided

services to the Youngstown Catholic Diocese.

. Authored conflict resolution seminar, gaining approval from the Ohio

Supreme Court Commission on Continuing Legal Education and presenting

"Mediation 101" to the Trumbull County Bar Association.

. Delivered informational presentations concerning alcohol/substance

abuse and gang violence for the Warren Public School District;

facilitated large group discussions and one-on-one sessions at the

Warren G. Harding High School, enabling a ~30% reduction in violence

over a three-year period.

Recruiter & Educational Advisor DeVry University, 2000-2007

Headed year-round recruiting initiatives for the Eastern Ohio territory,

conducting on-site student presentations and training sessions across 50+

high schools to expand DeVry's visibility and enrollment levels. Led

student recruiting from registration to initial orientation as well as

advised students through financial aid planning, housing arrangements,

employment opportunities, and problem resolution, plus

performed adult recruitment. Extensive phone work concerning sales and

customer service.

Administrator Trumbull County Child Support Enforcement Agency, 1992-1997

Managed daily operations, payroll, procurement, and employee attendance for

the 110-person agency to ensure compliance and collection of child support

and related services. Managed communication with external agencies, staff,

and upper management. Acted as liaison between the director and county

commissioners.

. Engaged to turnaround escalated employee issues, reversing $200K in

income losses by detecting and correcting employee vacation reporting

errors over a three-year period.

Additional: Program Director, Writer, and News Director - WRRO Radio of

Ohio & WCAI Radio of Florida

Education

Bachelor of Arts-Communications, John Carroll University

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