Quality Assurance Pvt Ltd

Swapna Nagaraj 602-***-**** ******.*******@*****.***

OBJECTIVE

To obtain an analyst role in a technology oriented organization which provides immense scope for

personality development, enhances my technical skills, improves my industry knowledge and utilizes my

competence to the fullest.

SUMMARY

Over 4 years of analysis and testing experience in the HR domain. Strong knowledge of Software

Development Life Cycle (SDLC) as well as Software Testing Life Cycle (STLC) processes. Good

knowledge of Manual testing. Strong working/ testing knowledge on WINDOWS platforms. Good

knowledge about SQL Queries. Expert knowledge in preparing reports in Excel using pivots, v-lookup

and macros. Excellent Organization, Analytical and Problem Solving skills and ability to quickly learn

new technologies. Possess strong oral and written communication skills with a test-to-break attitude .

TECHNICAL SKILLS

Environments Windows 2000/NT/XP, Palm OS

Servers Sharepoint Server 2007,ASP.Net

Database MS Access, SQL

Development Methodology SDLC, Agile

Packages Microsoft Works Suite

QA tools NICE, VersaSRS, Bugzilla, Quality Center

PROFFESSIONAL HISTORY

Aug2006- JDA Software Inc., Scottsdale, AZ

Present Personnel Analyst/HR Coordinator

Responsible in implementing an applicant tracking system to a larger extent, from adding

specifications to testing the application before release.

• Maintaining database in PeopleSoft HCM as well as in OpenHire.

• Creating pivot tables and analyzing reports, audits and queries using Excel and PeopleSoft HCM.

• Perform testing for PeopleSoft HCM’s System Integration Testing (SIT).

• Maintaining and testing JDA Perform, an internal employee recognition tool

• Providing requirements that are correct, unambiguous and consistent

• Explaining the functionality of the tool and discuss constraints if any for completion

• Discussing timeline with the developers and help provide resources

• Was responsible for documenting a open hire process for HR

Projects:

JDA Performer: An internal peer-to-peer recognition tool which enables every associate

of JDA to recognize a fellow associate for outstanding contributions and performance in

living the company’s Guiding Principles

Environment: ASP.Net 2.0, SQL Server 2005

Swapna Nagaraj 602-***-**** ******.*******@*****.***

Role Description: Tester

• Developed test cases based on business requirements.

• Developed and executed test scripts.

• Assisted in the development and reviews of process test scripts

• Assisted in the execution of the batch processes for testing purposes when applicable.

• Documented test case failures and reported to the business consultant

Open Hire: A web based applicant tracking system that helps efficiently and easily

manage the massive influx of resumes and data from multiple sources.

Role Description: Tester

• Reviewed requirements, Use Cases, Data Mapping documents to prepare Test Plans and Test

Cases.

• Involved in writing and executing comprehensive System Test Cases for Manual testing.

• Created and maintained a detailed Business Requirements Traceability Matrix for tracking

number of test cases against user requirements.

• Involved in the preparation of Test Data (using generate data)

• Recorded maintained & tracked defects, assigned type & severity levels, regressed scripts to assign

status to defects, configured Test Director to auto-notify developers.

• Trained other regions to test the tool and provide test results

JDA Perform: JDAPerform is JDA’s Performance Management System that enables

associates to record, track and manage their goals, assess their competencies in order to

complete continuous learning and development (CLD) plans and complete performance

reviews.

Environment: ASP.Net 2.0, SQL Server 2005

Role Description: Tester

• Reviewing the Master Test Plan and the functional Specifications.

• Analyzing Use Cases to make sure that all the alternative paths were covered.

• Testing the application for both positive and negative inputs

• Involving in Functional Testing, Integration testing and User Acceptance Testing of the

application.

• Preparing Test Data as per the specifications of the Requirement Document for Data Driven

Testing.

• Coordinating and interacting with Developers and Business analysts as needed to resolve open

bugs.

• Attending project core team meetings regularly.

• Documenting test results and test summary.

• Training other regions(HR) to test the tool and provide feedback

• Training customers (employees) on how to use the tool

Role description: Maintenance /Administration

Maintaining database on the back end

Running reports on an ad-hoc basis

Security administration

Swapna Nagaraj 602-***-**** ******.*******@*****.***

Jan 2005 - JK Management Consultants Pvt Ltd, Bangalore India

Jul 2005 Technical Recruiter

• Was responsible in bringing revenue to the company directly by placing candidates with the top

five clients.

• Coordinated extensively with multiple clients, assisting in recruiting candidates with diverse skills.

• Worked with clients like IBM, Andale, Yahoo, Samsung, Juniper Technologies and Concerto

Software.

• Had regular weekly meetings with the clients to ensure their requirements are understood and

catered accordingly.

May2004 - Sykes Enterprises India Pvt Ltd, Bangalore, India

Nov2004 Quality Assurance – Trainee

Client: palmOne

• Responsible for improving the over-all quality of the service provided by support personnel.

• Performed Internal Quality Control checks, monitored, analyzed, and provided timely feedback to

the support personnel.

• Performed Quality assurance audits.

• Calibrated procedures, references, and took preventive maintenance actions.

• Used specific procedures to routinely assess data precision and accuracy.

TOOLS USED: NICE software, MS tools

Jun2003 - Sykes Enterprises India Pvt Ltd, Bangalore, India

May2004 Technical Support Specialist

Client (s): Microsoft, palmOne

Was responsible for technically troubleshooting issues with Microsoft Home Products and palmOne

devices for the Americas. Interacted directly with Quality Assurance team to assist in bug tracking.

• Served as (Level I) Technical Support Specialist.

• Fielded inbound customer calls and focus on delivering a positive customer experience according

to Microsoft standards.

• Facilitated resolution through technical trouble shooting.

• Monitored and track issues to ensure accurate resolution.

• Evaluated application and network resource consumption, identify bottlenecks, and make

recommendations on improvements.

• Developed support processes as needed.

• Interface with internal groups and partners on design issues and technical integration of content

and services.

• Tracked and updated calls in ticket system for customer satisfaction and management metrics.

• Worked and communicated externally with the customer to identify, document, and resolve root

cause of problems in a timely manner.

• Secured very good C-SAT results

EDUCATION

Bachelor in Computer Science (B.Sc), 2003, Vijaya Degree College, Bangalore, India

Masters in Information Systems(MBA), 2012, Keller School of Management, Scottsdale, AZ

OTHER TRAINING

Swapna Nagaraj 602-***-**** ******.*******@*****.***

Trained on the functionality of Microsoft home products

Completed technical training on palmOne devices.

Trained on NICE software used for tracking calls and monitoring for quality assurance purposes

Completed virtual technical training in the USA on basics of software testing

Work Authorization: Authorized to work for any employer in the USA.

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