Customer Service Project

Sanjay Sarowa

**** ****** **** ****, ***# **** College Park, MD 20740 Cell: 240-***-****

*******@***.***

Objective: To obtain a full time, entry level job using my education skills, work experience and leadership

skills

Education

MS in Telecommunication 05/2010

Department of EE, University of Maryland GPA: 3.80/4.0

BE in Electrical Engineering (Electronics and Instrumentation Control) 5/2007

Apeejay College of Engineering, Gurgaon, India GPA: 73%/100

Key Skills

Wireless Technology: GSM, CDMA, WCDMA, EVDO,, 802.11a/b/g/n

Performance Analysis and Reporting of Wireless Handset Field Test: Voice Market Drive test, Drive Out of

coverage test, Call Performance test, Call Initiation-Call Termination test, Poor RF Test, Call Retention Test,

HTTP Drive, HTTP Stationary, UDP-Ping, AUDP Test.

Performance Analysis and Reporting of Wireless Handset Lab Test: Noise Cancelation Test, Voice/Data Degraded

Channel Test, Codec Test, Volume Test

Network Protocols: TCP/IP, UDP, ARP, IGRP, EGP, EIGRP, IPv4, IPv6, RIP, OSPF, DNS

Other Networking skills: OIS model, LAN, Switching, Wireshark (Packet sniffing)

Programming: C

Applications: QXDM, MapInfo, Actix, Proficient in MS Excel (Pivot table ), Word, Power point, MS Project,

Tree plan, Solver

Project Management: Responsibility matrixes, Critical path analysis, PERT, Gantt chart, Planning,

Budgeting, Scheduling, Allocating resources, Monitoring

Graduate Courses: PCS/AWS Communication, Network Protocols, Network Programming, Project

Management, Telecommunication Marketing, Wireless Lan – 802.11

Work Experience

Test Intern – Metrico Wireless, Frederick Maryland 01/10-Present

• Wireless handset performance evaluation (Call Performance, Voice Quality and Data Throughput) for

UMTS & CDMA carriers (USCC, AT&T, MPCS & T-Mobile) and OEM’s (Samsung, Apple, Nokia,

Blackberry, Kyocera, Kin, Motorola, ZTE, HTC)

• Preparation and quality control of Voice Quality Reports (Field and Lab) & Data Throughput (Field

and Lab) for the CDMA and UMTS Carrier

• Performance Benchmarking of Bluetooth device (Noise Cancellation, Volume Test)

• Analysis and Reporting on Custom Projects like Data Throughput evaluation for Dell Note books,

comparison of HSPA+ network for Telus, Rogers, Bell in Canada

• Testing, Validation and QC of the Automated Report Generation System for Voice Quality & Lab

Reporting

• Working with operations to ensure integrity of data collection

Project Management Intern- Office of Information Technology, University of Maryland 10/09- 01/10

• Working Extensively on MS Project, Preparing gantt chart, Responsibility matrixes, Delivery schedule

• Risk assessment, analyzing probability and impact of risk, deciding strategy to tackle risk

• Performing Critical Path analysis, PERT, Scheduling, Monitoring, Tracking, Planning and Budgeting

Engineer- Simon Carves India, ltd – Punj Lloyd Group Company 07/07 – 07/08

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• Prepared pre-bid technical proposals for bidding of projects

• Requirement gathering, calculated man hours, prepared list of deliverables and delivery schedule

• Developed responsibility matrix for the project, delegated responsibility to subordinates

• Designed scope of work, specification, design philosophy for the OEM contractors

• Analyzed OEM’s offers for deviations and technical fitness; met with clients or project department to

explain possible deviations or alternatives

• Single point of contact for OEM for any technical queries and troubleshooting

• Procurement engineering related work such as prepared material takeoff, material requisition,

purchase requisitions, bill of materials (BOM)

• Detailed engineering related works such prepared data sheets and layout drawing

• Project meeting with client for any change in scope of work; prepared monthly project status report

• Developed relationship with clients, onsite client visit and client presentations

Awards and Extracurricular activities

• Awarded Dr. Satya Paul Award for humanitarian values, presented by Apeejay education society

• Won 25+ awards for public speaking including debates, group discussions, and extempore

• Member of college soccer team in Apeejay College Engineering

• Won “The Marketing Game” conducted in Robert H Smith School of business – A live case

simulation involving launching a product in market, evaluating opportunity, developing

strategies (Pricing, R&D budget, Type of advertisements, Channel promotions, Number of sale’s

rep; sales commission, Customer service, Market research, etc), performing competitor analysis

etc.

• Participated in Leadership and team simulation: Everest by Harvard business publication in

Robert H Smith school of business as in role of team leader

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