Customer Service Project Manager
Resume:
Eddie B. Wells
Atlanta, Ga. 30349
*********@***.***
Summary of qualifications:
Articulate, confident, and result-oriented customer service professional
with a track record of contributing to organizational growth and
profitability through successful customer service/sales, marketing,
project management, and administrative performance skills. Possess strong
communication, customer service and organizational skills, which
increased customer satisfaction from 85% to 98% and impeccable 100% on-
time delivery of assigned projects. Honored with the "Customers Come
First" award for consistently resolving customer difficulties in an
expedient and tactful manner. Over seven years of experience in the
customer service industry. Four years of call center environment. Two
years of data entry.
Ryla, Inc.-Kennasaw, GA 01/10-Current
Customer Service Specialist
. Inbound and outbound telecommunications sales.
. Responsible for handling multiple inbound outbound calls for long term
financial debt solutions.
. Responsible for maintaining customer accounts by updating account
information.
. Offer referrals to a reliable representative to assist customer's
needs.
. Successfully interacted with clients to generate repeat and referral
business, which resulted in 18% increase in new product orders.
Financial Strategies-Marietta, GA 10/09
Customer Service Specialist
. Inbound and outbound telecommunications sales.
. Responsible for handling multiple inbound outbound calls for long term
financial debt solutions.
. Responsible for maintaining customer accounts by updating account
information.
. Offer referrals to a reliable representative to assist customer's
needs.
. Successfully interacted with clients to generate repeat and referral
business, which resulted in 15% increase in new product orders.
New Vision Construction-Oxford, GA 10/08-10/09
Project Manager
. Led diverse, cross-functional teams in the fulfillment of company
productivity, quality and bottom-line objectives
. Responsible for executing and revises all work plans for property
renovation.
. Keep all expenses at a minimum while reducing any risk involve.
. Have the responsibility of overseeing project phases for high quality
property assurance, and meeting all deadlines.
. The mediator in the structural relationship with clients and company
executes.
Arbor Oaks-Jacksonville, FL 2/07-10/08
Leasing Agent
. All written correspondence and communications between management and
tenants
. Collecting rents
. drafting three day notices
. preparing file for evictions attorney
Kammand Aerospace-Jacksonville, FL 11/06 to 2/07
Customer Service Specialist
. Lead internal teams for group projects
. Review status reports and claims, and follow up with all clients on
pending issues.
. Responsible for data entry input.
. Responsible for answering multiple phone lines.
. Responsible for client relationship development
. Assist customer with accounts by collecting payments, address
concerns, and offer resolutions that fit their needs.
. Report technical difficulties.
Unidial Incorporation-Jacksonville, FL 10/04 to 11/06
Customer Service Specialist
. Inbound and outbound telecommunications.
. Responsible for handling multiple inbound outbound calls for long
distance, phones cards, etc.
. Responsible for maintaining customer accounts by updating account
information.
. Offer referrals to a reliable representative to assist customer's
needs
Educational Background:
. Current: Strayer University, 4.0 GPA Business Admin
. Florida Community College 4.0 GPA Property Appraiser
. Florida Community College EPA Certification
. Florida Transportation Tech Pilot Escort Certification
Contact this candidate