Sales Engineer

Aqib Kazi

U.S. CITIZEN

**** ******** *****, **** *** BROOKFIELD, WISCONSIN 53045

********@*****.*** 214-***-****

Highly motivated visionary with strong leadership, project/program

management skills and technical expertise to drive innovative and strategic

result-oriented engineering solutions. Results-driven professional

experienced in designing and implementing

high-performance technology solutions to meet business, customer, and

market demands.

Excellent consultation skills with proven ability to analyze client's

business needs and recommend appropriate solutions to increase efficiency

and capability. Organized, take-charge professional with exceptional follow-

through abilities and detail-orientation; able to plan and oversee projects

from conception to successful conclusions. Exceptional presentation,

negotiation, time management, and problem-solving skills. Innate ability to

convey complex technical information to people of all levels.

Technical management and leadership, operational streamlining, revenue

stimulation, network design, evolution to advanced technologies, and

improving team performance. Keen interest for staying current with latest

emerging technologies, trends, and industry best practices. Excellent

communication and vendor relationship management skills. Fluent in

Hindi/Urdu.

Core competencies include:

Technical Project Management & Large-scale Technology Evolution

Leadership Technology Deployment & Support

Network Operations Consulting & Problem Analysis & Resolution

Planning Customer Relationship Management

Technology Needs Assessments Technical Solutions Selling

Pre & Post-Sales Support Technical Writing & Documentation

Proof-of-Concept Designs

Technical Proposals

Education and Credentials

B.S. in Electrical Engineering - The University of Texas at Dallas (2004)

M.S. in Systems Engineering - Southern Methodist University (2007)

Awarded Chancellor's List, 2004 & 2005, Cumulative GPA: 3.6

Certifications

NCSS: BCM 50, 200, and 400 NCTS: Real-Time Networks / Converged IP

Telephony Solutions

Professional Experience

VIDEO PROPULSION, Slinger, Wisconsin 2009 - Present

> Senior Support Engineer September

2009 - Present

Provide engineering management and support for Video Propulsion FloodGates.

FloodGates provide HDTV solutions to Multi-Dwelling Units. The FloodGate

delivers HDTV solutions decrypting signals from DISH, DirectTV, and cable,

then encrypting streams with Pro:Idium, VeriMatrix, and Vsecure. Inputs to

FloodGate are provided via IP or firewire and output with IPTV or QAM.

Manage and track engineering issues including monitoring, reporting,

customer follow up, interdepartmental collaboration, and resolve support

issues.

o Provide engineering support to customers from cable operators to

resellers.

o Coordinate support resolution with R&D, Marketing, Sales, and

Operations.

o Define architecture roadmaps and promote the adoption and

implementation of scalable enterprise architectures leading to fully

extensible and re-usable solutions.

o Pioneered an RMA process to satisfy customer needs and minimize

turnaround time.

o Deliver effective technical customer support to our rapidly growing

customer base, delivering solutions to both technical and non-technical

end users while also supporting a wide range of technologies

o Introduced a support ticketing system to monitor and evolve the

service/support process to decrease turn-around time and minimize

expenses

o Case resolution through extensive knowledge of IP Networks including

FTP, SFTP, HTTP, DNS, TCP/IP, SSH, UNIX, LINUX, Solaris, IPTV, and QAM

o Project management using solid decision making processes that consider

the impact on the client/customer and key business results

NORTEL NETWORKS, Richardson, Texas 2007 - 2009

> VoIP Solutions Integration Engineer July 2008 -

September 2009

Responsible for the deployment, integration and customer acceptance of a

wide range of Nortel, OEM, and third party products. Specifically focusing

on new and emerging technologies including VoIP, Client Server based

Telephony applications, and converged solutions. Deploy and integrate

Nortel's portfolio of VoIP products using multiple platforms through the

use of specification and design documents. These services covered include

configuration, integration, test, migration, solution validation and

interconnects.

o Deployed CS1000, SCS, BCM, ACME Session Border Controller, Polycom

Telepresence RPX & TPX

o Interacted extensively with customer on site during all steps of

deployment.

o Communicated with all levels of Nortel support during deployment and

site maintenance.

o Provisioned and designed SIP and IP networks for PBX infrastructure.

o Ensured customer satisfaction during all phases of deployment.

o Provided updates to Project Managers at all deployment milestones.

o Performed test plans to ensure successful deployment.

o Deployed Unified Communications solutions for Enterprise customers.

> CORE NETWORK ENGINEER January 2008 - July 2008

Provided support for the planning, network design, deployment, network

capacity, performance monitoring, optimization, and acceptance in wireless

arenas. Performed network planning, capacity, and performance measures.

Focused on the Ethernet Routing Switch 8600 CS-LAN to provide an end to end

QoS solution.

o Designed an end to end QoS solution for the Packet MSC CS-LAN and EV-DO

solutions.

o Researched the Ethernet Routing Switch 8600 extensively to provide a

QoS solution.

o Provided QoS metrics and values across an IP network.

o Created an end to end solution encompassing Diffserv and MPLS networks

using queuing.

o Defined DSCP values for CS-LAN components.

> ENTERPRISE EMERGENCY RECOVERY ENGINEER June 2007 - January 2008

Provided Emergency Recovery support for Nortel Enterprise products. Focused

on the Business Communications Manager (BCM) 50, 200, 400, and 1000.

Responsible for full system recovery in under 30 minutes. Worked directly

with partner or end user to troubleshoot system for recovery. Provided

customer step by step instructions to troubleshoot and recover system.

Remotely accessed systems to gather logs and recommend a solution. After

system recovery, an incident report was created to document the problem and

all steps taken to recovery.

o Routing TCP/IP protocols: RIP, RIPv2, SIP, OSPF

o Accessed remote systems using Telnet and SSH.

o Performed outage recovery on Windows Server 2003 and LINUX/UNIX

systems.

o Effectively worked with customers to provide a solution and represent

Nortel in a professional manner during outages.

o Collaborated with other support and design groups to provide customer

solutions.

ALCATEL-LUCENT (Formerly Alcatel USA), Plano, Texas 2005 - 2007

Held accountability for creating and editing user documentation,

provisioning, and installation guides, and Method of Procedures for the

company's Alcatel Spatial Atrium 5020 product.

> TECHNICAL WRITER II

Accountable for overall success of assigned projects, from initial analysis

through delivery and problem resolution. Delivered status reports to

management. Collaborate with R&D, Operations and other global entities

within the department to obtain pertinent information for new

documentation. Created validation requests to allow System Test

organization to effectively test document prior to release. Liaison with

end users to ensure that documents meet requirements. Trained and mentored

new team members.

o Created documents for GSM, UMTS, UMA, CDMA, 2G/3G Roaming, VoMPLS, IP,

E911 Enhancements, IMEI Checking, Codec Management, and VoATM.

o Developed Hardware Installation Guides for Wireless Call Server and

Wireless Media Gateway.

ACUTE TECHNOLOGIES, Plano, Texas 2004 - 2005

Recruited to provide pre- and post-sales support to global clients for this

telecommunications wholesaler.

> SALES ENGINEER

Interfaced extensively with sales teams to introduce company's Nortel

Norstar / Meridian, Avaya Parner / Definity, Toshiba Strata, and Cisco PBX

systems to new customers. Analyzed and evaluated client's

telecommunications needs, and recommended the appropriate system to support

growth. Designed and delivered proof-of-concept designs and technical

presentations. Planned and effectively configured new systems and upgraded

existing systems at client sites. Tracked and ensured delivery of hardware

on-time. Delivered status reports to clients and management. Trained

customers' technical teams on functionality of new system. Established and

enhanced relationships with key clients.

o Recognized for consistently meeting and/or exceeding monthly sales

goals. Ranked as the highest revenue producer out of entire sales

engineering team.

o Provided strategic and tactical leadership for competitive wins,

successful technology implementation, and long-term, profitable client

retention.

o Defined and implemented an innovative marketing strategy to increase

revenue and growth. Created a standardized pre-sales strategy to

enhance monthly sales.

DELL DIRECT STORE, Frisco, Texas 2002 - 2004

Effectively marketed Dell computers and peripherals to customers in a

retail environment.

> DELL SALES REPRESENTATIVE

Consulted with clients to provide expertise in all aspects of desktop,

laptop, and peripheral products. Educated clients on product functionality.

Analyzed and recommended standard and customized products to meet needs.

Created and delivered complete solutions to support computing needs.

Trained and mentored new employees on products and selling strategies.

Drove business through customer service and referrals.

o Ranked as one of the top sales representatives throughout the Dallas

area for consistently capturing highest weekly sales revenues.

o Credited with setting the sales standards for the store.

o Recognized for assisting in defining sales strategy, positioning retail

establishment as one of the leading Dell Direct stores in the Dallas

area.

o Effectively sold the most warranties and obtained highest referrals.

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