Customer Service Administrative Assistant

GWENDOLYN N. GARDNER

**** * ********* **, *******, AZ 85298

Cell: 480-***-****

***********@*******.*** Administrative Assistant/Customer Service

Key Skills

Office Management Spreadsheets/Reports Telephone Reception

Records/Database Management Office Equipment Operations/Management Executive Support

Calendar Management Cashiering Travel Coordination

Event Coordination Customer Service & Relations Computer Training

Experience Highlights

Administrative Support

Handled multifaceted clerical tasks (e.g., data entry, records management and travel arrangement) as the

Administrative Assistant to the Directorate of Communications and the Directorate of Logistics.

• Communicated effectively with multiple Directorates to plan meetings and prepare teleconferencing

for the unit. Established strong relationships to gain support and effective achieve results.

• Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and

knowledgeable response to information requests; screened and transferred calls; and prepared

official correspondence in accordance to military regulations.

• Developed comprehensive 10-page training manual that enable faster ramp-up for newly developed

Defense Messaging System.

• Provided computer help desk support and desk-side training on software to end user, ensuring

resolution of day-to-day administrative and operations projects.

• Earned excellent marks on performance reviews, with citations for excellence in areas including work

volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and

commitment to providing unsurpassed service.

Customer Service

Handled multifaceted tasks (e.g., cashiering, stocking and equipment maintenance) as the Head Photo

Specialist.

• Maintained overall equipment maintenance, ensuring no downtime; store was recognized for best

maintenance upkeep.

• Responsible for a 3 member staff, ensuring up-to-date knowledge of equipment and promotions.

• Assured department cleanliness, and stocked with necessary tools for functionality.

• Worked with customer to select and develop photographs, gave technical input regarding

reproduction of photographs, to ensure the best quality.

• Promoted positive customer relationships by focusing strong attention on meeting customer needs.

Employment History

Head Photo Specialist, Walgreens, Gilbert, AZ

Administrative Assistant, Special Operations Command, Pacific, Camp Smith, HI

Sr Merchandising Clerk, Fleming Foods, Eva Beach, HI

Office Manager, Sunrise Bakery, Honolulu, HI

Education & Training

Honoka’a High School, Honoka’a, HI, graduated 1977

Certified Training Courses Completed

• Introduction, Intermediate and Advanced MS Word

• Introduction, Intermediate and Advanced MS Excel

• Introduction and Intermediate MS PowerPoint

• Introduction and Intermediate MS Access

References

Glenda Schultz, Store Manager, Walgreens, 480-***-****

Kristi Hamer, Assistant Manager, Walgreens, 480-***-****

Veronica Myers, SIMS Coordinator, Walgreens, 928-***-****

Jody DeKnikker, Former Coworker & Personal Friend, 803-***-****

Gwendolyn N. Gardner – Page 2

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