Quality Assurance Management
Resume:
Aarti Shetty
*******@*****.***
Summary
A seasoned consultant with thirteen years of professional experience in the
financial services, real estate & telecommunications industry. Possess a unique
combination of technical, analytical and personal skills that bridges the gap
between technical and business functions.
Work Experience
Feb 08 - Jan Nakheel - A Dubai World Company Dubai, UAE
10
Business Solutions Manager, Nakheel IT
Manage and report on all IT related requirements for Retail, Asset
Management and corporate business units.
Chart existing business processes in order to define current
business activities for the development of procedures and models.
Meet with decision makers, systems owners, and end users to define
business, financial, and operations requirements and systems goals.
Create business specifications and test plans.
Research, review, and analyze the effectiveness and efficiency of
existing processes and develop strategies for enhancing or further
leveraging these processes.
Prototype new procedures for the purpose of enhancing business
processes, operations, and information process flow.
Prepare and deliver reports, recommendations, or alternatives for
improving processes in operating systems across the organization.
Develop, standardize, and maintain new or improved processes based
on findings and analysis.
Conduct vendor evaluations and perform cost-benefit and return on
investment analyses for proposed changes to aid management in making
implementation decisions.
Coordinate and perform in-depth tests, including end-user reviews,
for modified and new processes, and other post-implementation
support.
Mar 99- Feb 08 EMC Global Professional Services (formerly BusinessEdge New York, NY
Solutions, Inc.)
Senior Practice Consultant, Financial Services Group
Worked on technology implementation projects in various roles
including project management, business analysis, quality assurance
and system rollout.
Assisted clients with investment product and service launches.
Conducted market research for clients to explore and evaluate
business opportunities
Performed 'Current State' environment assessments and recommended
future state models by developing operations and technology-based
roadmaps.
Led teams of quality assurance analysts on projects for leading
financial services companies.
Apr 97- Mar 99 DMR TRECOM, A Fujitsu Company Edison, NJ
Analyst, Technology Services Group
As part of the Quality Management Practice, developed Test
Strategies and Test Plan documentation for various client
engagements
Trained client QA teams in system functionality and testing
methodologies
Conducted User Acceptance Testing, developed and managed UAT
Processes.
Spearheaded the effort to develop a testing Center of Excellence.
Conducted training projects in Mercury Interactive's Test Director
software
Jan 96 - Mar AT&T, Business Consumer Services Piscataway,
97 NJ
Implementation Manager, WorldNet Services
Managed total provisioning of WorldNet Internet services for
business customers.
Project managed customer's orders by coordinating the activities
internal and external suppliers, to insure timely delivery.
Provided technical assistance to customers and sales representatives
on the product and its various options.
Key Consulting Engagements
UBS Global Wealth Management New York, NY
Business Analyst, Private Banking
Project built a consolidated information management system to enable private
banking advisors to access all client profile and portfolio information in one
location. Developed questionnaires and conducted workshops with client teams
across the United States to evaluate business needs
Morgan Stanley - Private Client Group New York, NY
Process Analyst-Statements Renovation
Conducted a 'Current State' evaluation to identify causes for the delayed
delivery of account statements. Documented current and future state process maps,
with task allocation and responsibility matrix Developed a process with a higher
degree of automation to reduce manual delays Reduced the statement delivery time
from 3 weeks to under 1 week after closing
Merrill Lynch - Financial Advisory Center Hopewell, NJ
Business Analyst-Central Project Management Office
Assess organization-wide impact of a new investment product 'Plan Track' on
people, process and technology. Researched similar competitor offerings and
customer satisfaction with products in the market place
Merrill Lynch Investment Banking Group New York, NY
User Acceptance Test Analyst
Assisted in creation of a formal UAT strategy for validation of new features
added to Merrill's improved Direct Market Access (DMA) offering. Performed
Testing for each successive release of the DMA product. Created and executed
exchange specific test scenarios and scripts for the GUI trading application, the
order management system, the FIX, and the clearing interfaces.
Merrill Lynch - Wealth Management Technology Platform Hopewell, NJ
WMTP-Testing Team Lead
Managed a team of Merrill resources that were responsible for creating
software-testing documents.
Deutsche Bank - Private Client Group New York, NY
Analyst-Client Reporting System
Developed requirements for client reporting system following the Deutsche -
Scudder merger, to incorporate features from the Scudder reporting system.
Designed report layouts and user interface for report selection.
Software Tools proficiency: ARIS - Oracle BPA tool, ClearQuest, Rational Rose,
RequisitePro, Mercury Interactive Test Suite, MS Office, Visio, MS Project,
Sharepoint,
Education
1996 Rutgers University, School of Continuing New Brunswick, NJ
Education
Graduate Courses at Department of Computer Science, Rutgers
University
1994 University of Bombay Bombay, India
Post graduate Diploma in Computer Applications
1993 University of Bombay Bombay, India
B.Sc. Chemistry and Biology
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