Software Project Manager

Rahul Ganpule

**** *. ********* **.

Tempe, AZ **283

(c) 480-***-****

********@*****.***

Additional Skills: Microsoft Word 2007; Microsoft Excel 2007; Microsoft

Access 2007; Oracle 10G; Oracle 9i; Allround Automations PL/SQL

Developer 7.0/7.1.4; Microsoft SQL Server Management Studio 2005;

Mercury Topaz; Mercury SiteScope; Remedy; CA Servicedesk; and

Salesforce CRM software.

EXPERIENCE EINSTRUCTION, INC.

Scottsdale, AZ

Corporate Quality Analyst 2/2010

to Present

Creating reports for analysis of Quality Improvements and

Customer Satisfaction

Generating customer support reports in Salesforce CRM software,

and using Microsoft Excel 2007 to analyze product failures that

enhances the improvement of Einstruction's software and hardware

products.

Monitoring the number of cases per month in Salesforce by generating

customer support reports on product failures in Einstruction's

hardware and software products.

. Creating custom specific charts and pivot tables in Microsoft

Excel 2007 for analyzing data in failures of products and to

improve the quality in all products.

Communicating the Customer Experience & Satisfaction process by creating

technical support customer satisfaction surveys internally and

external y in Survey Monkey.

. Using JIRA issue tracking software to view bugs and other

defects in the company's software and hardware products.

. Assisting the technical support team by creating cases in

Salesforce to reduce internal and external failures in the

company's hardware and software products.

MEDISERVE, INC.

Chandler, AZ

Technical Project Lead

6/2008 to

11/2008

Installation, Performing

custom changes, and Implementation of Medilinks software

Implementing the MediLinks Software Suite in client

hospital environments, and Deploying MediLinks application,

database, interface, and other related technologies.

. Creating documentation of Medilinks Software suite in

Microsoft Word 2007 for each client site.

. Documenting HL7 interface functionality in Microsoft Word

2007, working with HL7 vendor specifications, performing

interface installation and troubleshooting.

. Gathered requirements, discussed project plan, and mapped

out future milestones with project managers of client

sites in Weekly Project meetings.

. Conducted HL7 workbook meetings to discuss workbook data

with project manager at client site, and other business

analysts (technical and clinical).

. Installing MediLinks Software Suite, Config. Engine and other

software tools at client sites.

. Writing SQL queries in Microsoft SQL Server Management

Studio 2005 for setting up databases in either resp. or

rehabilitation environment at client sites.

. Performing database restores and backup tasks in

Microsoft SQL Server Configuration Manager for client

site specific databases.

. Troubleshooting technical problems related to the

implementation and processing of interfaced transactions

at client sites.

ZAIO, INC.

Scottsdale, AZ

Business Data Analyst

11/2007 to

4/2008

Loading/Extracting Data and Reporting in Data

Warehousing Environment

Loading/Extracting Data from Oracle 10G

database environment, and Writing SQL

queries to report data and statistics on real

estate properties in various counties in

states nationwide.

. Documenting Import/Export Process in Microsoft Office Word 2007 and

Microsoft Office Excel 2007 for future imports/exports of

Sales and Property data.

. Acting as a liaison with external customers (specifically First

American Real Estate Services, Inc.) to gather data files on

specific regions nationwide from various sources.

. Writing SQL queries in PL/SQL Developer 7.1.4 for reporting

statistics on real estate properties (commercial and non-

commercial) in various counties in states nationwide.

. Loading/Extracting data from Oracle 10G database environment using

SQL LDR, KSH, and other UNIX shell scripting commands.

COUNTRYWIDE FINANCIAL CORPORATION

Chandler, AZ

Systems Support Analyst II

3/2007 to 10/2007

Systems and Application Maintenance

Supporting the production software applications for users

(Countrywide employees) companywide.

. Creating Weekly IT Server Management spreadsheet in Microsoft Excel

2007 to track web server management statistics, network management

statistics, and additional application server data for IT Project

Managers.

. Documenting programming issues in Microsoft Word 2007, and e-

mailing the programming issues to software developers for tracking

purposes.

. Doing application monitoring of production software applications

using Mercury Sitescope.

. Providing on-site support to Business processing units, as well

as off-site support of Business processing units in an On-Call

Environment during off peak hours.

Writing SQL queries in Microsoft SQL Server Management Studio 2005 for

viewing records in production databases for resolving software

application-related difficulties.

Reporting Programming issues to developers and escalating issues to various

software application groups.

Referring any hardware issues to the appropriate Level I Support Hardware

Analyst.

Tracking and confirming problem resolution through the Remedy Call-Tracking

application.

APOLLO GROUP, INC.

Phoenix, AZ

Systems Analyst I

11/2004 to 3/2007

Systems and Application Maintenance

Supporting the production software applications for users

(University of Phoenix employees) companywide.

. Worked as Lead Technical Support Analyst for Structured Ground

Attendance software application by conducting technical support

meetings between support team and Project Managers.

. Created technical documentation of Structured Ground Attendance

software application in Microsoft Word 2007 for support team,

software developers, and project managers.

. Responsible for application monitoring of software applications

using Mercury Topaz and Sitescope products

. Writing SQL queries in PL/SQL Developer 7.0 for making updates

to production databases for improving various business

processes.

. Supporting production software applications by completing

validation, testing, code changes in an On-Call Environment

during off peak hours.

. did Performance Testing and Unit Testing when performing

validation of the software applications

. did User Acceptance Testing while conducting smoke screen tests

on various software applications

. Resolving incidents (Software issues, tickets) in HEAT and

Servicedesk using the First Call Resolution Method, and

determining whether issues can be resolved by Level I or need to

be escalated to other software development groups.

. Using StarTeam Client 2005 to open and view Change Requests,

plus check in/check out Source code for making code changes to

software applications in the Production environment.

. Viewing PL/SQL code (layout) of screens in software applications

using Oracle Forms 6i.

. Financial Counselor, University of Phoenix Online

Systems and Account Maintenance

Supporting the campus financial and accounting

processes in order to maintain students'

accounts in various financial based software systems.

. Maintaining communication and students' financial data via

updating students' accounts in the Campus Tracking software

system.

. Researching students' accounts for financial based information

regarding students' payment option using PeopleSoft Web-based

tools software.

. Completing financial reports of students' accounts depicting

financial data of teams of students using Microsoft Excel 2005.

Processing students' financial aid files using Oracle Financials 11i,

Peoplesoft, and the Campus Tracking software system.

DEBT-FREE ARIZONA, INC.

Tempe, AZ

Finance Representative

8/2003 to

10/2004

Account Setup/Confirmation and Client

Maintenance

Supporting the Finance Department at Debt Free

Arizona by processing clients' debt

management accounts and confirming clients' debt

management agreements.

. Processing clients' accounts as ACH/Money Order clients into the

DMIS (Debt Mgmnt. Information System) database using Microsoft

Excel 2000 and Jet-B software.

. Confirming ACH (Automated ClearingHouse) packets into the DMIS

(Debt Mgmnt Information Systems) database using Microsoft Excel

2000 and Jet-B software.

OUTSOURCE FINANCIAL SERVICES, LLC

Phoenix, AZ

Lead Data Entry Analyst

12/2002 to 6/2003

Data Entry and System Maintenance

Supporting the Data Entry Group at OFS, LLC by entering credit

card applications and

Auto financing applications for Fifth Third

Bank and for auto dealerships nationwide.

. Inputting auto financing applications and credit card applications

into the ACAPS system using MS Excel 2000.

INFORMATION MANAGEMENT CONSULTANTS, INC. McLean, VA

IT Consultant

2/1999 to 12/2001

System Maintenance, Software Testing, and Quality Assurance

Participated in testing an existing financial workflow

application for FleetBoston in order

to ensure functional modifications were implemented correctly

and to ensure the system

performed at an optimum level.

. Load tested

. Conducted user acceptance testing of FleetBoston's Greenhouse

application.

. Regression tested

. Maintained and administered networks of the Greenhouse application

using Computer Associates ArcServeIT for Windows NT 6.61 to

switch tapes, PowerQuest Drive Image 5.0 to make images of

the drive, and PowerQuest PartitionMagic 5.0 to partition drives of

the servers.

Lawson ERP Implementation/Installation and Systems

Administration

Assisted Government Development Bank (GDB) of Puerto Rico with

the knowledge transfer of Lawson applications and in tech.

documentation of GDB's financial system.

. Installed Lawson 7.2.2 applications and Lawson Workflow

applications.

. Maintained and administered Lawson Insight 7.0.8 applications as

well as Oracle 8.0.5 database applications.

. Installed and administered UNIX (HP-UX 10.2 and HP-UX 11)

Operating System by identifying system failures, training tech.

leads in installation/administration, and examining system usage

and performance.

EDUCATION University of Phoenix

Phoenix, AZ

Masters in Business Administration, General

Management 01/2007

University of Arizona

Tucson, AZ

B.S. in Business Administration, MIS and

Operations Management 12/1998

ACTIVITIES Toastmasters International.

. Completed the CC (Competent Communicator) and ACB (Advanced

Communicator Bronze) modules from the Toastmasters International

Communication and Leadership Program.

Contact this candidate