Customer Service Manager

Aaron M. Dunn

**** ********* ****** **. ( Bensalem, PA 19020 ( T: 267-***-****( M: 732-

***-**** ( ******.****@*****.***

Field Service Technician

. Organized take-charge professional, exceptional follow-through abilities,

sees projects to successful conclusion ensuring customer satisfaction.

. Consistently recognized for teamwork, productivity, professionalism, and

quality of work.

. Highly effective oral and written communication skills across all levels

of an organization, delivers exceptional customer service, to both

internal and external customers.

. Personal strengths include confident rapport builder, disciplined work

ethic, constant study of new technologies, and the ability to work

effectively in a team environment in stressful situations with critical

deadlines.

TECHNICAL SKILLS

Certifications: A+ Certification, CompTIA, Arthur McNeil Institute,

Rahway, NJ

MCTS, Microsoft Certified Technology Specialist,

Windows Vista Configuration,

Education: Arthur McNeil Institute, Rahway, NJ

MCSE, Network+ (in-progress), Arthur McNeil Institute,

Rahway, NJ

H.S. Diploma 1998, Longmeadow High School, Longmeadow,

MA

Operating MS Windows 3.1x - Windows 7, Server 2003, Mac OS

Systems:

Software: MS Office, Exchange, Active Directory, VMWare,

Quickbooks

Hardware: PC, Mac, Blackberry, Palm, Windows Mobile Devices,

iPhone, Android

PROFESSIONAL Experience

Best Buy ( Somerset, NJ 2007 - 2010

Specialty retailer offering wide variety of consumer electronic products,

software, and services.

Geek Squad Double Agent

. Provide In-Home/In-Store troubleshooting, diagnosing, and resolving of

computer issues plus upgrades, installations, and service.

. Resolved 3-week-old "out-of-area" delivery issue by personally

contacting the customer, getting management approval, then driving

from South Brunswick, NJ to Brooklyn, NY to deliver and setup

customer's computer.

. Demonstrated exceptional ability as a fast learner and self-motivated

by quickly learning unfamiliar applications and in-house proprietary

software in a matter of days.

. Recognized for excellent training and communications skills. Able to

take intimidating, highly technical, and complex information and

translate it into easily understood instructions for non-technical

professionals.

Aeropostale ( Manchester, CT 2004 - 2006

Mall-based specialty retailer of casual and active apparel.

Assistant Manager

. Decreased store shrink 3% by creating spreadsheets, store maps, and

designing new way of organizing, checking, and sorting as leader of

inventory and loss prevention team.

. Hired as a seasonal employee, only to be quickly promoted to Assistant

Manager.

Brian Nicks Productions ( Longmeadow, MA 2001 - 2004

Professional DJ services for all occasions.

Office Manager

. Implemented and supported Windows XP office network and designed and

maintained company website.

. Contributed to increased profitability by providing excellent

communication and customer service, which also increased client

referrals substantially.

RCN Corporation ( Springfield, MA 2000 - 2001

Provides bundled residential communications services to the most densely

populated markets in the country.

Residential Technical Support

. Honored with outstanding attendance and top performer for 3Q of 2001.

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