Technical Support Engineer

Clayton W. Couch

**** ********** *****

Raleigh, NC 27613

919-***-**** (Home), 919-***-**** (Cell)

*********@**.**.***

Summary:

A highly motivated individual with extensive maintenance, support,

documentation, and customer-service experience. A strong background in

optical, voice, and data transmission technologies. Demonstrated strengths

include writing and presentation skills and the ability to use analytical

thinking to resolve complex problems.

Professional Experience:

January 2003-Present Owner/operator Home Repair Business

Minor Details LLC Raleigh, NC

Created a superior home repair and minor remodeling business featuring

world-class customer-service and reliability. Using acquired skills,

performed painting, carpentry, repair, roofing, drywall, and other projects

for Raleigh-area homeowners. Prepared building and repair estimates and

proposals. Managed two part-time employees for large projects.

Prepared marketing and advertising programs and created and managed company

web site.

Maintained all bookkeeping and accounting records.

1994- 2002 Senior Technical Support Engineer

Fujitsu Network Communications, Raleigh, North Carolina

Provided Tier II technical support to telephone operating companies for a

suite of Fujitsu data transmission products including technologies such as

OC-3, OC-12, OC-192, and FLASHWAVE( 320G and OADX Terabit systems.

Performed technical support, upgrades, and maintenance for a 15-node ATM

switching system.

Developed job aids and work process documentation for technical support

training.

1988-1994 Technical Support/Documentation Engineer

Nortel Networks, RTP, North Carolina

Provided emergency technical support to telephone company maintenance

personnel for the DMS-10 Class 5 Central Office switch.

Developed a Maintenance and Operations manual for central office switching

and transport equipment which increased customer's ability to maintain and

support the equipment.

Created a quick-reference guide to maintenance commands for the DMS-10.

Sold as a value-added document providing additional revenue.

1986-1988 Telephone System Technician

Wake Medical Center Raleigh, North Carolina

Performed preventive and corrective maintenance on a 2200 station Nortel

Networks SL-1 PABX ensuring high availability of service in a hospital

environment.

1982-1986 Electronics Technician

ITT Telecom, Raleigh, NC

Performed testing, troubleshooting, and repair of central office switching

and digital loop carrier printed circuit boards.

Education:

Central Carolina Community College, Sanford, NC

A.A.S in Instrumentation Technology

Specialized training:

Solaris System Administration (Unix), Sun Microsystems

ATM Internetworking, Global Knowledge Network

Fujitsu training:

FLM-150, FLM-600, FLM-2400, FLASH-192, OADX, FACTR, FETEX-150 ATM switch,

Speedport DSLAM, FLASH 600 ADX

Nortel Networks training:

SL-1 Installation and Maintenance

DMS-10 Maintenance and Operations

CCS7 Fundamentals

SONET Overview

References available upon request

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