Sales Customer Service

John l. vignone

* ********** **** *** *** . billerica, ma 01821

Ph 860-***-**** . E-mail ********@***.***

Objective: To be a member of an organization which enables me to utilize

my past experience in a fast-pace interactive environment as a

foundation to establish superior client satisfaction while meeting

overall company goals.

PROFESSIONAL EXPERIENCE

Blue Raven Technology Wilmington, MA

Educational Sales Rep,Sales

07/08 - 11/09

. Identifying and creating sales opportunities through the use of qualified

sales lead and through research.

. Making a minimum of 80 plus phones per day and documenting each call in

our data base.

. Maintain professional relationship with vendors, distributors and school

districts to ensure continuous and new business.

. Provide educational background about our products and services.

TimePayment Corporation Woburn, MA

Business Development Manager, Sales 08/07 - 04/08

. Sold micro ticket leasing programs to vendors in copiers and restaurant

industries.

. Maintain professional relationship with vendors, distributors and

manufacturers to ensure continuous and new business.

. Provide educational background about the commercial leasing program for

micro ticket equipment.

. Help resolve stipulations on issues regarding lease programs and

qualified and closed opportunities.

. Achieved 100 plus phone calls and SF activities daily.

Mortgage Lenders Network USA 12/04- 01/07

Middletown, CT

Credit Analyst, Retail 01/06 - 01/07

. Develops non-conforming loan volume through the effective conversion of

direct response loan leads by providing quality customer service,

effective telephone sales skills, and consistent follow-up and

informative customer communications.

. Works closely with Sales Manager & Underwriters to expand client

relationships through consistent quality service.

. Maintains understanding of MLN underwriting guidelines, products and

pricing.

. Evaluates loan applications and documentation by confirming credit

worthiness.

. Rely on analytical skills to develop beneficial programs for individual

client needs.

. Developing a complete understanding of sub-prime market and sales

processes.

. Demonstrate rapport building with borrowers, lending partners and co-

workers.

Loan Delivery Specialist, Secondary Marketing 12/04 - 12/05

. Maintain delivery of loans to investors via electronic and/or overnight

courier for investor review and purchase.

. Maintain file control by keeping accurate records of loan file deliver

and return.

. Receives/determines the validity of investor's stipulations. Input

stipulations in system and forward to region for resolution.

. Monitor daily reports to insure stipulations are being cleared timely,

returned by region, and forwarded to appropriate investors.

. Provide various reports to management such as status of sold loans and

FedEx expense report.

. Proficient in MLN systems such as Power Seller, Uniform, File Tracker and

SMS. Computer savvy in vendor systems such as Freddie Mac and Fannie Mae

selling systems.

COMPUTER SKILLS: Microsoft Access, Excel, Word, PowerPoint, Outlook, and

Business Applications.

EDUCATION

Manchester Community College 1999-2004

Associates Degree in General Studies

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