Management System Administrator

Kenneth McKnight

**** ********* ** ( Baton Rouge, LA 70814

225-***-**** ( *******.*.********@*****.***

System Administrator

Dedicated IT professional with broad and diverse skill set. Over 5 years

of enterprise-level system administration experience, including

desktop/server installation, configuration, maintenance, training and

support. Possesses exemplary interpersonal and management ability as well

as extensive experience in a multicultural environment. Strong

written/verbal communication, with a focus on 'technology translation' of

complex IT issues for a broader audience.

TECHNICAL SPECIALTIES

Software: MS Office Suite 2003/2007, MS Outlook, Exchange, Adobe

Acrobat, Dreamweaver,

MS Access, MySQL, Active Directory, Symantec Endpoint

Protection, Cisco VPN

Hardware/OS: Windows XP/Vista (Microsoft Certified Professional),

Windows Server 2003

Desktop/ Laptop/Printer/LAN - Installation, Configuration,

Support, Deployment

PROFESSIONAL EXPERIENCE

Louisiana State University, Baton Rouge, LA

2002 - Present

College of Education - LSYOU/GEAR UP Programs

Network/System Administrator [2005-Present]

Earned promotion following demonstrated proficiency with IT systems and

ability to quickly learn and master new concepts. Function as 'go-to'

point person on all complex technology-related issues. Provide software and

hardware troubleshooting installation, configuration, backup, imaging,

maintenance, and training to end users, and supervise and direct data staff

to assist in support endeavors as needed. Ensure system applications

sufficiently support user activities, and manage deployment and

implementation of new/ upgraded desktop applications as necessary. Identify

cost-effective technology solutions for organizational needs and present

recommendations to program director on an ongoing basis. Coordinate

resolution of user issues requiring IT support, providing an appropriate

level of support and escalating issues as necessary to ensure satisfactory

resolution.

. Implemented real-time software content filtering and access

system for student computer lab using Squid proxy server.

. Reduced organizational cost of recurring technology consumables

by average of 10% annually through effective supplier/vendor

research.

. Authored several training guides for desktop users detailing

data management procedures for proprietary database system

tracking student outcomes.

. Ensured organizational compliance of computing policies and

standards conformed to main University guidelines and IT best

practices by utilizing network & Group Policy management.

Student Accounting Assistant [5/2006 - 8/2007]

Managed individual student financial accounts for 60+ student

participants/employees.

Supervised payroll distribution and account management.

EDUCATION

B.S., University of New Orleans, New Orleans, LA

2006

Major Concentration: Computer Science

Minor Concentration: Business Administration

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