Customer Service Administrative Assistant

Sherry Wells

*** **** *********** **. ********, AL 35172 . 205-***-**** (h) .(205)515-

**** *

**********@***.***

SUMMARY

Administrative assistant with 15 years of experience. Special expertise in

motivating and training new employees, problem solving, and effective

communication skills. Reputation for building relationships with customers

and providing top-notch customer service. Thrive in a fast-paced, changing

work environment. Always keep the lines of communications open to all

members of the team. Highly motivated to meet new challenges by

capitalizing on experience and skills.

PROFESSIONAL EXPERIENCE

MARSHALL DURBIN, Birmingham, AL

2007-2009

Customer Service

Keyed truck sheet on a daily basis.

Answered phones, filed, faxed.

Made appointments on my orders.

Keyed shorts weights

Keyed invoice corrections on orders.

Keyed customers order.

Generation- keyed freight into system then printed made sure it balanced.

Faxed price confirmations to customers.

Called customers on a daily basis to get their orders and also if their was

an issue on their order.

DEL MONTE FOODS, Birmingham, AL

1994-2005

Administrative Assistant

Performed daily filing of shipping and receiving documents and coordinated

the periodic retention of files from active to permanent storage to ensure

corporate record retention standards were met.

Key reports daily for Managers and supervisors.

Made appointments for inbound and outbound trucks.

Reviewed the documentations to ensure that all required signatures were

present and documentation was sufficient, entered into the system.

Created and maintained the shipping schedule.

Updated the daily work schedule worksheet and complet4d receiving and

shipping activities.

Maintained the Dock Audits activity database, providing activity reports to

supervisors.

Maintained the carrier driver sign-in logs and controlled the issuances of

BOL to the assigned carrier driver.

Answered phones, filed, scheduled.

10 Key Experience.

I am use to working in a fast paced environment.

I have excellent Customer Service skills, and phone skills.

I am very professionalism.

I always pay very close detail to my work, I don't quit until I'm finished.

I work very well under pressure and can priortize incoming calls.

Helped relieved Receptionists when they were out of office.

Meet and greet customers and visitors upon arrival escort them to their

destinations.

Helped in Transportation assigned carriers and faxed orders to carriers for

appointments.

Assisted customers with questions and problems on their orders.

Called customer service when there was issues or cuts on their orders.

Notified customers of any issues on the order.

Faxed orders to customers when they had shortages or overages.

Made invoice corrections on orders.

ASHBAUGH CAR RENTAL, Houston, TX

1990- 1993

Rental Clerk

MILLARD REFRIGERATED SERVICES, Attalla, Al 1993- 1994

Distribution Clerk

TECHNICAL AND COMPUTER SKILLS

Microsoft Word

Excel

Knowledge Of BPCS

AS400 System

Access

EDUCATION AND PROFESSIONAL DEVELPOMENT

Diploma, Citizens High School, Atlanta, GA (1989)

VTI Computer School, Houston, TX

REFERENCE AVAILABLE UPON REQUEST

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