Project Manager Management

Jay Vince-Cruz

Phone: 732-***-**** Email:

************@*****.***

SUMMARY

A record of success at analyzing operations, then instituting systems,

procedures, and controls that improve operating efficiencies while

reducing cost

Strengths with combining quantitative, problem solving, and data

mining skills to identify defects and trends and to produce metrics in

support of process improvement initiatives

Adept at quickly learning and applying new business concepts,

technology, and terminology in both technical and non-technical roles

EXPERIENCE

Merrill Lynch - Business Systems Analyst, AVP

GTS: Program Management Office - Pennington, NJ

Apr 2006 - July 2008

Supported the global migration of GTS Project Managers and projects to

Microsoft Project Server 2007 while overseeing tactical efforts

Produced management and governance reports on the GTS project

portfolio while improving the quality of the underlying project data

Served as a Program Liaison for the Incident & Service Request

Management work stream of the Global Support Model (GSM) Program

GTI: End User Computing - Pennington, NJ

Jun 2001 - Apr 2006

Managed a small team responsible for the development and support of

TOM (Time Off Management), OMAR (Operational Metrics And Reporting),

iKnow (Knowledge Center), and ePO Global Reporting (on McAfee

anti-virus software)

Collaborated with IBM and EUC Finance to create a reconciliation

process for IBM external charges for desktop support; this resulted in

improved inventory

Provided monthly oneBill feeds for EUC AMRS and EUC Global charges for

internal cost recovery of $35M/year; this resulted in increased cost

transparency

Recognized for delivering innovative business results with designing

and implementing TechHelp, a global intranet web portal

Developed reporting capabilities for service delivery metrics for a

Six Sigma project evaluating mean time to resolution of service desk

trouble tickets

Streamlined existing IT processes for technology service requests by

reengineering process flows and through automation using ChangeManager

GPCT: AWA/Infrastructure Solutions - Somerset, NJ

Dec 1998 - Jun 2001

Enhanced the internal procurement process of technology service

requests by gathering requirements, designing, and developing intranet

web forms

Increased the scalability of TOL / AWARD (Telework OnLine /

Alternative Work Arrangements Reservation of Desks) while minimizing

cost

Re-designed the PCT/AWA 'Communications' database to efficiently track

expenses for reconciliation and estimating future cost; effort

resulted in a $220k credit to PCT/AWA

Merrill Lynch Technology Analyst Program - New York, NY

Jun 1998 - Dec 1998

Prior to Merrill Lynch

EDS - Intern (Vision of Success Scholarship Program), Bedminster, NJ

1996 - 1997

Produced customer metrics reporting for AT&T Corporate Calling Card

Services

Atlantic Health System Hospital Corp. - Unit Secretary, Morristown,

NJ 1992 - 1998

Provided administrative support on in-patient and out-patient units

Coldwell Banker Schlott Realtors - General Clerk, Convent Station, NJ

1990 - 1993

Improved the process of advertising real estate

External Related Experience

SMC Carnival Volunteer Online Signup - Project Manager, Somerset, NJ

2004 - present

Led and motivated a team of volunteers pro bono (professionals from

HP, Oracle, Citigroup, and independent consultants) to create and

support a web based application used by 700+ Carnival volunteers

Currently serving as an advisor on the SMC Technology Committee

EDUCATION & TRAINING

B.S. Management Science & Information Systems, Mathematics (double

major), 1998

Rutgers, The State University of New Jersey

Industry and Internal Certifications:

Associate's Certificate in Project Management, The George Washington

Univ., 2007

ML AVP Development Program, 2006

ITIL Foundation Certificate in IT-Service Management (Certificate

#66788), 2005

ML Technology Analyst Program (formerly Corporate Systems Program),

1998

NASD Series 7 and 63

Computer Skills

Microsoft Office, Excel, Word, PowerPoint, Access, Project

Professional, Project Server, SharePoint, Visio, SQL Server, Oracle

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