Sales Technician

Pratik Hazari

**** ******** *****, *** ****, CA

Email: ********@*****.*** Cell: 408-***-****

Summary:

. Three years of hands-on testing in manual black box software testing.

. Wrote clear test documentation, such as test cases/plans and check

lists.

. Follow up with concise bug reports and verify them in new releases.

. Can work on my own or as part of a professional team.

. Excellent verbal and written skills.

. US Citizen.

Technical Qualifications:

. Platforms: Windows XP/Vista/2000, Mac OSX

. Networking: TCP/IP, Internet, Intranet, LAN.

. Bug Tracking: iValsun, SpiraTest, Turing, Fiona.

. Other: Norton Ghost, MS Office, MS Outlook.

Work Experience:

4/2009 - 7/2009, QA Engineer (Sony, San Jose, CA).

. Tested PRS e-reader in alpha through RC stages.

. Executed test cases on Windows/Mac platforms and reported bugs on

iValsun tracking system.

. Verify assigned bugs for fixing.

. Used Norton Ghost for reimaging PC and installing new builds.

. Executed various tests: ad hoc, functionality, smoke, sanity,

regression, etc.

. Created various test cases as needed and posted on FTP database.

10/2008 - 1/2009, QA Technician (Amazon/Lab126, Cupertino, CA).

. Tested Kindle e-reader in multiple beta stages.

. Executed test cases on various Windows platforms and reported bugs on

SpiraTest and Turing databases.

. Involved in wireless internet testing of device's WhisperNet

connection.

. Regressed all known issues once new firmware was released.

1/2008 - 9/2009, QA Technician (Hewlett-Packard, Cupertino, CA).

. Tested media servers and network-capable HDTV's across all stages of

product life.

. Executed test cases on Windows/Mac platforms and reported bugs on

Fiona database.

. Performed testing on a wide basis: process tracking, media

compatibility, installation efficiency, etc.

. Worked with third-party upgrades (YouTube, Live365, SnapFish).

7/2006 - 7/2007, QA Technician (SanDisk, Milpitas, CA).

. Tested flash memory cards in various stages of product life.

. Executed test cases on Windows/Mac platforms and reported bugs on

proprietary database.

. Worked on a number of teams, all with equally efficient results.

11/2004 - 6/2006, Senior Sales Associate (Circuit City, San Jose, CA)

. Constantly one of the top salespeople.

. Sales quotas were constantly exceeded, as well as warranty/accessory

quotas.

. Sold a huge range of consumer electronics.

. Was assigned to guide and train new hires on how to sell.

11/2001 - 12/2002, Tech Support/HelpDesk (Augusta St. University, Augusta,

GA)

. Set up new and refurbished machines for computer labs and professors.

. Tech support for both students and professors,

installation/configuration of programs, maintaining network access,

and proctoring student computer labs.

. Provided support to end-users with issues and troubleshooting to find

core solutions.

Education:

1/2004 - 6/2007, Master's Degree (SJSU, San Jose, CA).

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