System Engineer

- System Engineer and Programmer -

with **+ years of experience and expertise in

System Analysis & Design Performance Management & Improvement Multi-Tasking

Programming & Innovation Administrative & Technical Support Time Management

Network & User Support Problem Solving & Analysis Communication

Accomplished, results-driven, and experienced IT Professional with

strong programming and user support background (C/Linux and DEC/VMS

environments) including strong technical, analytical, and people

skills. Proven ability to think outside the box and effect change

using a solution based mindset retaining the ability to assess most

situations quickly and morph into the style that most fits the

situation. Committed to quality service and performed

responsibilities with professionalism & ethics even under extreme

pressure while implementing established standards and procedures.

Key Strengths

Dynamic communication/interpersonal skills. Maintained exceptional

interpersonal & communication skills. Built & maintained healthy

relationships, while interfacing confidently with people of diverse

levels and backgrounds.

Excellent organizational skills. Developed specific goals/plans to

prioritize, organize, and accomplish work. Recognized for cross-

discipline talents in needs analysis and problem resolution in fast

paced environments.

Dedicated, innovative, and self-motivated team player. Initiated

action and follow through procedures to conclusion of any commitment.

Reacted flexibly to changes in priority and direction, assumed

increased responsibilities as needed, and motivated others to achieve

business objectives.

System analysis and designing. Recognized skills in conducting client

interviews, performing data gathering functions, creating functional

specifications, and chairing document walkthroughs.

Programming. Designed effective and innovative solutions to user

problems, coded & tested programs, and worked with vendor products

such as Apriori, WordPerfect, Microsoft Word, Excel and Access.

Programmed C for Unix, Linux and DEC VMS, Windows C++, DEC OpenVMS

RMS, XView, Oracle (including SQL, Forms, Reporter and OCI),

Informix, Unix Shell, HTML, JavaScript, Ramis, Fortran, VBA (Visual

Basic for Access), WordPerfect Macros.

User support and innovations. Wrote user & programmer documentation,

created user newsletters, and created & automatically updated Web

pages to provide useful functions such as data lookup and trouble

ticket creation. Developed application generator software to automate

routine programming and created programs to simplify RMS data

retrieval on DEC VMS systems.

Professional Experience

Self-Employed 2001 - Present

- Continued to teach myself programming for my own needs.

- Created Microsoft Access tables, queries, forms, reports, macros

and VBA code to keep track of personal issues.

Programmer ( Intermedia Communications 2000

- Wrote programs in C for Linux and DEC Open/VMS based systems

and programmed interface between PBXs and EMACS Server-In-A-Box.

- Wrote programs to transfer data across networks from multiple

Clients to single Server with redundant error management.

- Wrote programs to convert Call Detail records from vendor format

to local format.

- Created innovative functions to simplify RMS data retrieval and

metrics programs in Quattro-Pro to investigate system failures.

- Wrote Feature Specification documents & user documentation and

accepted responsibility for various programs in maintenance

mode.

Network Support, Programmer ( AT&T 1992 - 1998

- Served as Programmer for 12 person group and acted as single

point of contact for Trouble Ticket systems, tools, reports, and

user interfaces.

- Modified ticket system front end in OracleForms 6.0 on Sun

Sparc2 workstations to reduce keystrokes and improve

productivity.

- Updated data tables which conserved system space and improved

system response.

- Programmed user front end and workarounds in C, Oracle OCI and

Unix Shell Scripts to supplement system functionality.

- Served as System Administrator and responsible for

installations, upgrades, data tables and user logins on Sun

Sparc 2 workstations.

- Created newsletters in Timeworks Publish-it Lite for DOS and

CompuWorks Publisher for Windows 3.1 to introduce the new system

to group users during the transition period.

- Converted workarounds to create tickets in new system and wrote

programs in C to convert system alarms into Web pages in HTML

and JavaScript.

- Resolved system problems in Hewlett Packard, Paradyne, AT&T,

Telematics and Tau-Tron hardware and associated software and

firmware.

- Wrote programs to create quick tickets for repetitive functions

and from Network Alarm Server as well as wrote programs in C to

convert system alarms into Web pages in HTML and JavaScript.

- Created a program in TURBO C++ for Windows, to help group with

complicated off tour pay calculations.

Education

Bachelor's Degree in English Literature ( Nathaniel Hawthorne College

Computer Classes ( Morris County Community College

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