Customer Service Executive

Serina Renee' Calvert

**************@*****.***

***-***- **** ****

512-***-**** home

PROFESSIONAL SUMMARY

I HAVE OVER 10 YEARS EXPERIENCE WORKING AT AN EXECUTIVE LEVEL IN

ADMINISTRATION. I HAVE PLAYED SEVERAL DIFFERENT ROLES THAT AIDED IN THE

ADVANCEMENT OF THE ORGANIZATIONS. I LOOK FORWARD TO BRINGING MY EXPERIENCE

TO YOUR ORGANIZATION.

PROFESSIONAL EXPERIENCE

EXPRESS PROFESSIONALS AUSTIN, TX 02/1996 - PRESENT

Executive Assistant / Purchaser / Warehouse Manager / RMA Specialist /

ISO9001 Specialist/Planner

. Managed and maintained the daily operations of the office which

included processing new hire paperwork as well as building rapport

with customers and vendors.

. Established and maintained vendor and customer files.

. Customer Service expert.

. Maintained Expense reports, Invoicing / Accounts Payables / Accounts

Receivables in QuickBooks as well as Project Budget.

. Designed policy and procedures for the office and shipping and

receiving as well inventory system of products and equipment for the

company's inventory control.

. Managed and maintained stock items, minimum and maximum stock levels,

and replenishment lead times; single point of contact to coordinate

materials availability issues.

. Generated and filed manifest reports as well as scheduled load

pickups.

. The ability to learn the different HazWaste Materials and complete the

proper paper work.

. Monitored PROPS for material requirements, ensured production goals

were met.

. Identified root cause and corrective action from PCI reporting and

metrics.

. Managed customer materials requirements by preparing planning

spreadsheets that analyze customer requirements versus supply chain

materials availability.

. Built database for office network (Goldmine).

Superior Technologies / Intel Corporation Austin, TX 04/2008 -

05/2009

Executive Admin to Director of IT Manufacturing (Contract)

. Managed and maintained the daily operations of the office.

. Planned office events, team building events for department, and food

for meetings.

. Developed and maintained the intranet SharePoint site for the

organization.

. Scheduling training sessions for new employees also trained all new

hires on company specific training.

. HR functions for the group which consisted of all functions of new

hires and termination as well as responding to employee complaints.

TEK Systems / MAXIMUS Austin, TX

04/2006 - 04/2008

Executive Admin to Pres. Vice Pres & System Director (Contract)

. Maintained and updated the company websites and intranet based company

newsletter.

. Generated org. charts in Visio as well as reports in access and excel.

. Responsible for new hire process, paperwork, interviewing, offer

letters, background and reference checks.

. Developed departmental policies and procedures.

Peak Performers / TWC Austin, TX 04/2005 - 04/2006

Executive Admin / Planner I (Contract)

. Planned the area manager's schedule.

. Maintained the calendar of the executive which included appointments,

conference calls, meetings and offsite trips.

. Created and presented reports and presentations.

. Maintained files in Pecos System.

. Develop and design form sheets and applications for on-line and

created PowerPoint presentations for department heads.

. Responsible for planning and coordinating Area Managers visits ensured

they stayed within the time restraints according to the state and

Federal Government guidelines.

. Responsible for organizing office operations and scheduling

appointments and conference calls for other officers within the

organization.

Today's Staffing / Napa Headquarters Atlanta, GA 10/2001

- 12/2002

Executive Admin (Contract)

. Administrator to Planning Director & Planner of Inventory; created and

presented reports and presentations.

. Managed office operations and scheduled appointments and conference

calls for other officers within the organization.

. Scheduled and procured travel accommodations for the executives.

. Maintained the calendar of the executive.

. Edited and proofread confidential reports from the executive.

. Processed payroll.

. Managed and maintained automated inventory system materials; planned

data by performing adjustments to the system's inventory control.

Austin Community Foundation Austin, TX 02/1998

- 09/2001

Executive Admin to Executive Director of Finance and Grants Assistant

. Managed the daily office operations.

. Scheduled appointments and conference calls for other officers within

the organization.

. Screened calls, transferred or took messages.

. Managed the general ledger and trial ledger of different fund

accounts.

. Managed and maintained funds worth $21 million.

. Edited and proofread confidential reports from the executive.

. Took minutes at Board of Directors meeting.

EDUCATION

CLEBURNE HIGH

Diploma

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