High School Software

GLENN M. DAGLEY

** ********* ******

Danvers, MA 01923

978-***-****

*****@*****.***

EDUCATION

Salem State College, Bachelor of Arts ~ 1992

Clark University Computer Career Institute ~ 1999/2000

EXPERIENCE

Glenn M. Dagley ~ Computer Support Professional September

2008-Present

Independent consultant for computer systems installation,

troubleshooting, service & repairs, technical support, networks and

systems management.

Essex Agricultural & Technical High School July 2000

-June 2008

Information Systems Support Specialist: Maintained all campus desktop

computers, laptops, servers and peripherals. Responsible for

maintaining and troubleshooting school network, business office

software, academic departmental software applications and end-user

management. Maintained school phone system.

North Shore Education Consortium 1997-2000

Para-Professional: Related duties included managing classroom Macs and

student end-users.

Glenn M. Dagley Photography 1992-Present

Independent freelance photographer.

TECHNICAL SKILLS

Operating Systems: Microsoft Windows Server 2003, Windows 95/98/98SE,

Windows 2000, Windows XP Home & Pro, Windows VISTA, Apple OS 7-X.

Networking: TCP/IP, DHCP, FTP, Cat5 cable construction and

installation, fiber optic network lines, VNC remote administration

system.

Applications: Microsoft Office Suite (2000, 2003, 2007) - Excel, Word,

Access, Outlook/Outlook Express, PowerPoint, Antivirus Apps, Intuit

QuickBooks, MMS student database system. Internet Explorer, Mozilla

Firefox, Google Chrome. FTP applications. Web-authoring software

Hardware: HP servers, routers, desktop and laptop computers

(HP/Compaq, DELL, Gateway, IBM, ACER) 3Com switches, laser and inkjet

printers, hubs, switches, voicemail and phone system.

ACCOMPLISHMENTS

Facilitated the annual receipt of state agency surplus computers for

the Essex Agricultural School.

Instructed annual digital camera photography and technical workshops

for Essex Agricultural faculty/staff professional development.

COMMUNITY SERVICE

Webmaster and IT Specialist for Holy Trinity Methodist Church Danvers,

member Danvers Historical Society, member Historic New England,

Danvers Town Meeting Member, 3 year term.

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