Customer Service Quality Assurance
Resume:
Jarrod Eastwood
Contact
Tel : 310-***-****
e-mail : *********@*****.***
Address
**** ******* ***. ********* *****, California 90266
Education
Bachelor Degree in Communications (completed August 2001)
California State University, Long Beach. Long Beach, California USA
2008 to 2010
Master Degree in Business Administration (completed April 2010)
Blekinge Technical University Karlskrona, Sweden
Work Experience
September 2008 to April 2010- During this period I have been a full-time student
at Blekinge Technical University.
Lipper, Inc. -A Thomson-Reuters Company- Denver, Colorado USA
Data Analyst (New Funds Department)
April 2006 to September 2008
Responsible for the registration of new clients into the company database for
evaluation of their funds by senior analysts.
Interfaced regularly with executive-level clients regarding fund information,
performance, clarity of data provided and questions or concerns.
Performed quality assurance and performance testing on fund data such as NAV,
Total Net Assets and accruals as well as holdings information.
Classified funds based on prospectus content.
Responsible for initiation of link to NASDAQ market data feed for new mutual, ETF
and hedge funds within 24 hours of their inception date.
Created reports utilizing several database types such as Access, Excel, Oracle,
SQL and other proprietary database programs.
Actively and consistently reviewed and searched for new ways to improve market
data collection and market data feed process in addition to our own internal
processes. Received recognition on 3 occasions for improvements to the process.
Assisted in the Implementation of new departmental procedures/processes to
streamline inter-departmental communication.
Responsible for data collection, sorting and interpretation for other departments
within the company.
Responsible for organization and maintenance of client database and all
documentation pertaining to client accounts.
Rigorously checked fund data for quality control issues and performance errors.
American General Financial, Inc. Los Angeles, California USA
Loan Officer/Financial Services Representative
February 2003 to April, 2006
Combined excellent customer service and sales abilities to provide loan, insurance
products and collections services to American General Financial clientele.
Originated, negotiated and closed a variety of loan products including mortgage,
commercial, auto and personal.
Responsible for complete loan process including taking applications, evaluating
credit reports, reviewing home appraisals, title examination, loan documentation
and loan closing.
Analyzed credit history to make determinations about credit worthiness and limits
of clients.
Conducted market analysis working with key performance indicators and evaluated
process and end-result market metrics to optimize profitability.
Actively handled credits, payments and receipts while servicing current client
requests and concerns.
Maintained client database and monitored activity and trends.
Kept records and logs of client and partner communication and activity.
Improved office production numbers by 50% after my arrival by seeking out new
business opportunities.
Responsible for research of banking trends and Interest Rate activity.
Worked in Spanish language 50-75% of the time.
Bridema A/S
Account Executive, Western European Region
Copenhagen, Denmark
February 2002 to February 2003
Sales and purchasing of high-end computer hardware and software components to
clients in Spain, Portugal, Greece and other parts of Western Europe for IT
components re-seller.
Responsible for sales, purchasing and logistics of products throughout assigned
territory in Western Europe in a highly- competitive industry and with a wide
array of clientele.
Conducted extensive area research via the internet, referrals, re-sellers,
distributors and a wide variety of sources to achieve budgetary and business
development targets.
Conducted extensive market analysis utilizing key performance indicators and
market metrics.
Developed marketing plan, conducted SWOT analysis performance planning and
evaluation.
Maintained current client database and handled inquiries regarding additions to
the database as well as negotiation of vendor contracts.
Used outstanding negotiating skills to set terms, issue purchase orders and
quotations and navigate bidding process.
Handled accounts payable for my assigned territory.
Developed client list from 6 countries in the region. Company experienced over
600% growth during the time.
Relied upon excellent communication skills to negotiate bidding process and
logistical concerns to the point of product receipt.
Languages
English (native)
Spanish (fluent)
Swedish (basic)
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