Project Manager Management

Scott A. Bingenheimer

**** ****** ****** **** . **********, Wisconsin 53005

*************@*****.*** . Home 262-***-**** . Cell 262-***-****

Project/Program Management

SELF STARTER WITH MORE THAN 20 YEARS OF TELECOMMUNICATIONS AND IT

EXPERIENCE

in the professional services industry

Focused, solutions-driven telecom analyst with a strong background in

enterprise telecommunications, audio-visual equipment and systems

programming, project manager, facilities and office management.

Demonstrated skills in managing the full life cycle of major projects from

concept to completion. Highly adept at designing, installing, maintaining

and troubleshooting complex, enterprise-wide network and voice

infrastructures at a service level consistent with organizational risk and

business expectations. Excellent service and leadership skills, with

experience building and directing teams of multidisciplinary employees.

Established and maintained superior vendor and client relations.

Outstanding results combining business acumen and technical expertise to

solve customer problems and execute major business strategies.

Highlights of Expertise:

Technical Leadership Project Management Life Budget Administration

Process Redesign Cycle Contract Negotiations

Strategy & Execution Innovative IT Initiatives Coaching & Training

Troubleshooting / Resolution

Technical Proficiencies:

Programming: Outstanding knowledge and skills utilizing Avaya PBX

products, Crestron (SIMPL Windows, VTPro, Toolbox, et al.)

Tools: Outstanding knowledge and skills utilizing MS Office (Word,

Excel, Outlook, PowerPoint, Visio), MS Project, Adobe

Professional, Adobe CS3, Avaya, MEAP, Big Hand (digital

dictation), CAD

Platforms: Windows XP/Vista, MAC

Professional Experience

INFOCOR, MILWAUKEE, WISCONSIN 2006 - AUGUST, 2009

Project Manager/Programmer

Hired as Crestron programmer for an audio-visual integration company.

Assist with back-up support for company's telecommunications operations.

Took initiative to create new Project Manager position. Coordinate

planning and scheduling of projects from concept to completion. Build,

train and mentor project teams of varying sizes. Communicate regularly

with clients, management and stakeholders in delivering updates on status

of projects. Develop and maintain detailed project documentation.

Determine project scope, coordinate resource procurement and develop

timelines. Meet with clients on site to determine status of projects and

ensure technical requirements are met. Negotiate and manage vendor

relationships.

Key Contributions:

. Steered significant reduction in job downtime by streamlining

communications with vendors during product installation.

. Established company's first project management position, including

development of all project management processes and procedures based

on PMBOK standards.

Godfrey & Kahn, S.C., Milwaukee, Wisconsin 1997 - 2006

Telecommunications/Video Analyst and Office Services Manager

Performed all telecommunications related functions and special IT projects

including; installation, programming, daily administration, procurement,

configuration and troubleshooting of telecommunications related functions.

Specific expertise includes; PBX Avaya platforms, VoIP, voice messaging,

Unified Communications, local carrier services, long distance services,

ACD's, Sonet, T1.5, DSL, ISDN and related facilities, wireless, video

conferencing, call management, BES and security systems. Work with senior

management in researching, selecting and negotiating contracts with

vendors. Developed business needs analysis, project planning, managed

deliverables, risk assessment, cost analysis, budgets and tracking

performance. Managed $1M telephony budget. Procure and install IT and

office hardware. Set up and provided technical support for video

conference calls. Established firm's first Office Services Manager

position. Provided direct supervision to team of 11. Planned and managed

budget of $3M+. Trained, mentored and provided orientation to all

employees on key telecommunication concepts. Monitored and reported on

performance of team members. Maintained a high level of system performance

through the implementation of sound technologies and the consistent use of

generally accepted telecommunication best practices.

Key Contributions:

. Orchestrated planning and implementation of an enterprise-wide VoIP

system across 1000 stations including installation, telephony and

network programming.

. Established firm's first telecommunications and video conferencing

position, integrating functions into firm's overall information

technology strategic planning.

. Managed and drove deployment of digital dictation system utilized by

120 attorneys and 90 secretaries.

. Project managed design and construction of a new firm location and

revamp of an existing conference center, utilizing the latest

technologies.

. Spearheaded transition from an outsourced to an internally staffed

department over a 3-month period with no interruption in service.

* * * * * * * * *

Prior experience includes role as Office Services Manager for Reinhart,

Boerner, Van Deuren, S.C.

Education and Training

BACHELOR OF ARTS, BUSINESS MANAGEMENT & COMMUNICATIONS

CONCORDIA UNIVERSITY, MEQUON, WISCONSIN

Magna cum Laude

Professional Development & Certifications

Certified Avaya Intuity, IP Office and Communication Manager System

Administration ? Project Management ? SMART Notebook: SMART Certified

Trainer ? Telecommunications Analysis ? Speaker at National conference on

VoIP Implementation for InAAU

Professional Affiliations

International Alliance of Avaya Users, Inc. (InAAU) - Served as a speaker

at national conferences ? Wisconsin Avaya Users Group (WAUG) - Served as a

speaker at local state conferences ? Project Management Institute ?

Crestron Programmers Group ? SMART Exchange Users Group International Legal

Technology Association (ILTA) ? Association of Legal Administrators -

Served as Board of Director and Vendor Relations Manager- Served as Board

of Director and Vendor Relations Manager

Military Experience

Veteran of Desert Storm ? 12 years experience as Communications/Navigations

Technician with Air National Guard ? Honorable discharge at the rank of

Technical Sergeant

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