Customer Service Manager

MIKE SAMARDZIJA

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10045 Wisteria Lane St. John, Indiana 46373 219-***-****

**********@*******.***

SUMMARY

> Dynamic professional with over nine years of success in operations

management

> Proven ability in all warehouse operations such as start-up efforts,

inbound, outbound, inventory control, and operational consolidations

> Comprehensive experience in managing/developing employees

(hourly/salary) pertaining to daily warehousing and traffic

operations

> Team oriented, driven individual with a conviction to improve with

changing environments

> Recognized for reducing overall costs and implementing procedures to

consistently improve overall efficiency

> High energy individual with excellent strategic planning and team

building skills

> Strong communicator with exceptional interpersonal skills

EXPERIENCE

ALLIED TUBE & CONDUIT / TYCO INTL. Harvey, Illinois

2008 to Present

Logistics Manager

. Currently manages a annual operating budget of $48 million (warehousing

and freight) while overseeing over 120 hourly and salary employees

consisting of three shifts operating at full capacity 24 hours per day

. Utilizes management team to assist in areas such as traffic, inventory

control, union relations and daily warehouse operations by conducting

detailed weekly meetings focused on past week's performance, maintaining

zero recordable injuries and employee training

. Successfully turned a budgetary deficit of $300,000 at the end of the

first quarter into a positive operating margin of $550,000 in nine months

while improving the perfect order rate from 60% to 74% by year end of 2008

. Effectively managed consolidation of RDC and Harvey during construction

of our new distribution center while keeping customers blind to changes

. Consolidated Pine Bluff/Itasca facilities into the RDC while maintaining

operational costs and high level of customer service

. Key deliverable cost out projects for 2010 include dunnage alternative

project, lease vs. buy forklift project, and AGV warehouse project.

Currently I am working these projects with South Holland and the

Philadelphia facility, with Strategic Sourcing, to help maximize the

savings for TEMP

. Developed TEMP committee in October which will includes other facilities

logistics/traffic managers to discuss best operational practices that

effect costs and POR.

. Team member of TEMP safety council with responsibility of analyzing

warehouse safety incidents and providing solutions on how to prevent

future occurrences

. Completed relocation into new RDC facility in February of 2010 that

includes golden zone picking versus the current divisional picking

process. Golden zones' have positively impact loading time's as well

operational efficiencies.

. Creation of a 22K square foot pick pack area that will utilize wire guide

picking and floor to ceiling storage. The footprint reduction from the

current 45K square foot area will allow us to efficiently move product as

well as prepare our organization for WMS and TMS system implementation in

the near future.

U-HAUL SUPPLY DISTRIBUTION CENTER Kansas City, Missouri

2007

Facility Manager (Contracted to Set-up Building)

. Actively managed all aspects of the start-up operations for the new

200,000 square foot distribution center including all build-out aspects,

construction, building layout, logistics and inventory

. Proactively negotiated with vendors in order to supply and install

computer systems, handheld radios, inventory racks and all other needed

equipment within the warehouse

. Managed the reduction of two distribution centers located in Arizona and

Pennsylvania, which included the relocation of all inventory to the Kansas

City Distribution Center by December 2007

. Responsible for building team of 15 salary and 55 hourly employees

FORD MOTOR COMPANY

2000 to 2007

Kansas City High Velocity Center Kansas City, Kansas

Outbound Operations Manager 2006 to 2007

. Total responsibility for the daily parts inventory and shipping for over

400 regional car dealerships

. Successfully ensured on-time delivery, quality, and building efficiency

which resulted in ranking seventh best overall in 2006

. Redesigned warehouse layout focused on efficiency and reducing errors in

work processes, resulted in ranking of most efficient in the nation for

2006

. Worked with employees, management and union to effectively address grief

(SFP process) and strive for ways to improve the processes in order to

achieve quality workmanship

. Achieved highest outbound LPMH that was recorded at KCHVC

. Reconfigured shipping dock sorting area which allowed for all daily

routes to be set up at start of shift once versus twice which allowed a

head count reduction and later implemented at several other facilities.

Twin Cities High Velocity Center Menomonie, Wisconsin

MCS Material Control Supervisor 2003 to 2006

. Total responsibility for the daily parts inventory and shipping for 487

regional car dealerships

. Established and implemented a work environment that drove the quality

control system to lead the Daily Parts Advantage group in the lowest error

rate in 2003, highest productivity in 2003 - 2005

. Successfully implemented processes that resulted in number one outbound

productivity in the Ford DPA network in 2004

. Created a strong, positive working relationship with the UAW union and

other internal teams

Chicago Parts Distribution Center Chicago, Illinois

MCS Material Control Supervisor 2000 to 2003

. Served as hourly employee and was selected by management to train into

supervisory position

. Effectively managed the carousel, bin, bulk, molding picking as well as

the shipping docks

. Ranked in top 10 of 250 employees focused on overall quality when picking

orders for delivery

EDUCATION AND SKILLS

DeVry Institute Chicago, Illinois Proficient

in Microsoft Word, Excel, and Outlook

Bachelor of Science in Technical Management Proficient in

Oracle & AS400 Warehouse Mgmt Software

Expected graduation- 2011 Fluent in

Serbian

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