Customer Service Management
Resume:
DANIEL W. CARTER
Sartell, MN 56377
Email: ***.******@*******.***
Summary
Efficient, experienced, versatile manager, that is result driven. Proven
ability to lead and motivate large teams of employees. Effective problem
solver, team player, and proficiently uses available resources. Ability to
coordinate the successful simultaneous development of several projects.
Strengths
. Production Plant Management
. Project Management, Team Building, and Leadership
. Staffing, Budgeting, Planning, and Scheduling
. Cutting Cost via Improvements, and Minimizing Waste
. Process Improvements
. Public Relations
. Customer Service
Experience
Magic Carpet Care & Restorations Inc. St. Cloud, MN (11/2003 - 01/2010)
Type of Business: Customer Service
Title: President/CEO
Responsible for all operations, strategic development, and financials.
Control Central Inc. St. Cloud, MN (06/2000 - 10/2003)
Type of Business: Design and Manufacture of Custom Automated Machinery
Title: Shop Foreman
Project management, managed safety program, provided and kept current MSDS,
worked directly with EPA on hazardous waste, provide training as needed
which included, pneumatics, hydraulics, electrical, designed and build UL
listed electrical panels, developed new PM guidelines for new machinery
manufacturing to include food mfg machinery, trained personnel in
troubleshooting electrical, mechanical, servo drives, PLC's, kept shop area
current with OSHA, and MNSHA standards, conducted shop safety meetings,
performed employee evaluations, parts & procurement management, (ERP),
facilities management, (CIP) Continuous Improvement Process Manager,
inventory control, scheduled personnel for field service.
Fingerhut Companies Inc. St Cloud, MN (08/1999 - 05/2000)
Type of Business: Catalog Order, Distribution Logistics Center, Internet
Order Processing.
Title: Facilities Management Supervisor (Exempt Position)
Provided work direction for staff, schedule projects, developed PM program
to fit the needs of over 7 miles of high speed Rapistan Sorter Conveyor
System and the needs of company to include implementing of (CIP) Continuous
Improvement Process, developed and implemented Predictive Maintenance
Program for (CMMS) Computer Maintenance Management System. (Maximo), assist
with capital budgets planning, fleet maintenance and procurement, supervise
facilities management for 1.2 million sq. ft. distribution center plus
outlaying buildings and grounds, member of safety committee, project follow-
ups, interview for positions, oversee apprenticeship programs, test staff
on each level of apprenticeships, monthly reports, work closely with Human
Resources and Safety Departments. Production Plant Management
Bremix Block Co. Sauk Rapids, MN (06/1995 - 07/1999)
Business Type: Cement Block, Retaining Wall, Precast, Manufacturer.
Title: Plant Supervisor
As a Plant Supervisor responsibilities included production, inventory
control, maintenance and facilities management, deliveries, customer
service, production equipment troubleshooting, electrical troubleshooting
and repairs, delivery schedules.
Gold n' Plump Poultry Inc. Coldspring, MN (08/1988 - 06/1995)
Type of Business: Poultry Processing.
Title: Industrial Maintenance Mechanic
Repair, install, rebuild, and troubleshoot, all equipment throughout
processing plant. Familiar with electrical, high voltage, 3ph, low
voltage, control voltage, PLC programming, pneumatics, hydraulics, vacuum,
metal detection, servo drives, soft start systems, kill lines, 1st and 2nd
processing, further processing, debone, many types of conveying systems,
refrigeration (ammonia) electric motors, packaging, welding
heli-arc, stick, wire feed, gas welding, plasma cutters, blueprints,
schematics, scales and load cells, etc.
Computer Skills
Windows, Excel, Word, Power Point, Quick Books Pro, Maximo, SAP, CMMS
Education
St. Cloud State University (SCSU) General Studies
St. Cloud Technical College (SCTC) Heating, Air, and Electrical (Diploma)
Louisiana State University Extension (LSU) Management emphasis.
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