Xiaofan Chen

**** ***** ******, *******, **

abmn9s@r.postjobfree.com 604-***-****

OBJECTIVE

To obtain an IT Technician/Helpdesk Support position, within a company, in which there

is opportunity to use my current skills in providing excellent service.

EDUCATION

University of New Brunswick (Saint John) 2005 - 2011

Bachelor of Science in Computer Science

CompTIA A+ Certification (220-801&802) 2012

SUMMARY OF QUALIFICATION

3 years of IT Technician (Helpdesk Support) experiences

CompTIA A+ ce Certified; knowledge in PC/MAC/Mobile/Portable computer technical

support service

Knowledge of programming in multiple languages (JAVA, C++, Visual Basic, HTML,

SQL, MATLAB and MIPS)

Over 1 year of customer service in a teller job position.

Multi-tasking, reliable, flexible, quick learner, team player, self-motivated

Fluent in English / Mandarin mother tongue. Both written and spoken

WORK EXPERIENCE

Currency Exchange FX Connectors Ltd.(Vancouver, BC) 2012

Assisted in the daily management, talking phone-calls and operations of

the company. Daily location retail reports; Western Union Money Transfer

operating; Cash escort, deposit and transfer between the company and

the bank; teller counter; ATM report and operating, etc.

Y & L Investment Ltd. (Saint John, NB) 2009-2011

Company’s computer & network maintenance for its various sub-

locations; WAN/LAN switches setup, maintenance, and upgrade; local

surveillance cameras maintenance and troubleshooting; Desktop

hardware (Motherboards’ BOIS, North/Southbridge controller, SCSI RAID

0, 1, 5 hard drive etc.) problem diagnosis, troubleshooting and upgrade;

Microsoft OS/software troubleshooting & upgrade; TCP/IP protocol

establish; TCP/UDP port diagnosis; Laptop hard drive, RAM and battery

replacing, etc.

Xiaofan Chen

Eastern Office Shop Ltd. (Saint John, NB) 2011

Ink-jet printers setup and maintenance; daily virus diagnosis in Windows

OS environment; coordinated the repairing of office equipment on the

side.

Beijing Feng Long sheng agricultural Ltd. (Beijing, China) 2010

Coordinated the IT services department of the company.

LAN router/switch administrating ; day-to-day virus check; software

troubleshooting and upgrade; Laser printer maintenance; Conference

Room hardware setup; electronic equipment managing; desktop hardware

technical support, etc.

China Agricultural University (Beijing, China) 2006 -

Department of Biology. 2008

Volunteer researcher for Electronic bioengineering.

Research and preparation of an animal medical enzyme. As a volunteer,

my job was to ensure the enzyme was kept in certain temperature below

zero for a certain amount of time before proceed the purifying stage.

Moreover, translating documents between English and Chinese.

KNOWLEDGE

CompTIA A+ Certification:

Professional Tech procedures and ethics.

Configure and apply BIOS settings.

Expansion cards install and configure; Storage devices install and configure.

CPU types and cooling; Power supply install; Hard Drive Implementation.

Windows OS installing and upgrading; Registry, MBR, Processes, services and

threads.

WIN user account control; Microsoft Command-Line Interface.

Troubleshooting Windows MBR, GUI loading, application problems.

configuring Video, LAN, Wi-Fi and Ethernet/Internet protocols.

Android / iOS configuration, troubleshooting and security.

Printer maintenance. (Laser, Ink-jet and Thermal)

Computer/Network Security; complete desktop assembling; Laptop upgrading and

repairing.

Virtualization.

Bachelor Degree:

The life cycle of software development; Ontology design and build

Accessing and modifying database by using SQL language

Operating system’s concept; Data structure representations and operations

Algorithm analysis and design

Network architecture, Communication Protocols, UDP and TCP, Socket

Programming

Wireless and Mobile Computing basis

Simple Binary Machine Design and building

Xiaofan Chen

Concepts in E-commerce concept and its implantation.

Xiaofan Chen

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