Sales Training

Greg Majjasie

*** **** **** ******

Morgan Hill, CA 95037

Home: 408-***-****

Cell/Text: 408-***-****

E-Mail: *********@*******.***

Professional Experience

Verizon Business, February 2002-December 2009

Human Resources - Sr. Consultant, Technical Sales Training

. Responsible for the analysis, design, development, implementation and

evaluation of all technical training courseware in eLearning, web-

based and classroom modalities conforming to the industry standard

ADDIE instructional design model.

. Facilitated classroom and eLearning courses specializing in: VoIP,

Security, VPNs, and general IP technologies.

. Create, track and report course evaluations using the industry

standard Kirkpatrick learning assessment model.

. Budget, schedule and manage training calendar, facility logistics and

student transcript record management system.

. Insure all courseware applies adult learning theories (Knowles -

Andragogy, Kolb and Fry, Jarvis).

. Conduct needs assessments to identify areas of growth and personal

development for field personnel.

. Conceived, developed and implemented field sales technology training

curriculum leading to industry certifications and increased sales.

MCI Communications October 1997-February 2002

Technical Training Specialist

. Researched, designed and developed classroom, interactive distance

learning (IDL) and web-based training (WBT) training courseware using

Microsoft Power Point, Live Meeting, WebEx and Articulate development

and delivery tools.

. Facilitated both classroom and web-based training courses to MCI

field Technical Sales Consultants in various telecommunications

technologies including: VPNs, security (IPsec, L2TP, GRE, SSL,

firewalls, NAT), IP (addressing, subnet masking, routing), IP

Telephony (SIP, H.323, MGCP), and traditional telephony services

(T1/E1, ISDN, line coding, signaling), Frame Relay, PPP, ATM and

MPLS.

MCI Communications, June 1991-October 1997

Sales Engineer

. Designed and engineered MCI solutions to meet and exceed customer

business, data and voice networking objectives.

. Provided pre-and post sales implementation technical support for MCI

Frame Relay, ATM, IP and voice customers.

Education

. M.S. in Telecommunications Management, Golden Gate University 1986

. B.S. in Communications, Ohio University - cum laude 1984

. Leadership Training for Managers, Dale Carnegie Training Institute

. Frontline Leadership, Zenger Miller

. Certifications: Ayava Communications Associate (ACA), ITIL v3

Foundations

Software Skills

. Microsoft Outlook, Word, Excel, Powerpoint, SharePoint, Visio and Live

Meeting 2005, 2007.

. Cisco WebEx collaboration software.

. Snag-It, Screen Hunter, Adobe PDF, Articulate instructional design

tools.

. Questionmark Perception Assessment Management System (AICC).

. Saba and PeopleSoft Learning Management Systems (SCORM, AICC).

. EMC content and storage management systems.

. Audacity recording and editing software.

Other

. Available to travel domestically and internationally if required.

Contact this candidate