Customer Service Marketing

Jerry Bergman **** Southwest Parkway #****, Austin, TX 78735

512-***-****

*********@*****.***

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Objective

Seeking to utilize relevant education, project coordination expertise,

marketing, media and organizational abilities in a challenging work

assignment.

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Career Profile

> Extensive marketing, media and presentation production experience.

> Expertise in planning, implementation and management of complex projects.

> Outstanding team leadership and facilitation abilities.

> Exceptional multi-tasking, tracking and oversight capacity.

> Skilled in project coordination and operations oversight.

> Proven capacity to interface with diverse groups.

> Excellent communication skills.

> Focus on quality and process improvement.

> Well-organized with strong detail orientation.

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Technology Skills

Adobe InDesign, Adobe Presenter, Microsoft Office Suite, WebEx, Avid, Final

Cut Pro, Master Control Room, Production Room, Canon XL-1, GarageBand,

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Professional Experience

Dimensional Fund Advisors 2005 - Present

Production Coordinator, Austin, TX 2007 - Present

. Promoted to prepare and ship marketing presentations utilizing PowerPoint

and Adobe InDesign.

. Review production schedules, set and improve shipping priorities,

increase marketing material output by 50% per quarter to meet clientele

demand.

. Coordinate live web-based conferences for marketing department and

clients.

. Apply extensive customer service skills, in shipping and follow-up calls

nationwide.

. Conducted transfer of production room from Los Angeles to Austin and

trained four new Production Coordinators.

Purchasing Clerk, Santa Monica, CA 2005 - 2007

. Recruited to interview vendors, negotiate contracts, formulate supplier

policies and visit distribution centers.

. Developed and maintained inventories, multimillion-dollar office

construction budgets and recycling program.

. Purchased office supplies, coordinated deliveries and facilitated

ordering and delivery of office machines to new Austin location.

. Ensured maintenance of all photocopying and fax machines.

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Education

University of Texas at Austin, Austin, TX

Bachelor of Science, Radio, Television and Film 2004

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Military Experience

United States Marine Corps, San Diego, CA 1996 - 2001

Intelligence Analyst

. Collected, analyzed and distributed tactical, strategic and technical

intelligence.

. Maintained libraries of intelligence, maps, charts, documents and other

items.

. Presented daily Current Situation briefs to squadron command.

. Achieved Top Secret/Sensitive Compartmentalized Information Clearance.

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