Customer Service Sales

ASHLEY B. ANDREWS

**** * ******* *** *** *F Chicago, IL 60657

********@******.******.***

(260)

***-****

PROFESSIONAL EXPERIENCE

CMS Services, Inc. Community Management Coordinator - Alexandria,

VA Dec 2009 - June 2010

. Delivered managerial support for over forty properties in the company's

portfolio

. Diversified portfolio consisting of, four hundred unit townhome

associations, commercial condominiums, and large combined

commercial/residential communities, commanded specialized services to

fulfill client needs

. Site Administrator for all association websites

o Duties included; modifying documents, community event awareness,

facilitating communication, maintaining up to date

information, and assisting home owners and company with any

technical support

. Provided customer support to lenders, brokers, and owners regarding

selling and refinancing issues

. Solely responsible for document management for entire company across

servers and personal computers

. Prepared and assembled annual board meeting packets, attended board

meetings to facilitate agendas

. Extensive daily use of Adobe, VOIP, Outlook, Excel, Jenark, DoorKing,

and Association Voice

. Enforced Association bylaws and covenants by conducting inspections and

following due process procedures while collaborating with the Board of

Director's

American General Financial Services Financial Representative - Fort

Wayne, IN Feb 2008 - Dec 2009

. Daily activities involved: sales, underwriting, collections, customer

relations, business promotions, and accounting

. Reduced delinquency and charge off by utilizing reference checks, skip

traces, mailers, phone calls, and house calls

. Expanded branch revenue by selling financing plans to new retailers and

expanding options with existing retailers

. Managed the underwriting process for financing in branch, which

included: mortgages, vehicle loans, signature loans, and lines of

credit.

. Excelled in a high stress environment that consisted of juggling

multiple projects while providing excellent customer service, exceeding

sales goals, and adhering to state lending laws

. Analyzed the financial situations of new, present, and former customers

to achieve maximum up-sell

. Initiated and executed proceedings on litigation, bankruptcy,

repossession, and foreclosures

. Met and exceeded required monthly sales goal of $50,000 in loan volume

. Sold options for credit and life insurance packages to customers

. Gained computer knowledge with Lotus Notes and PeopleSoft

Hilton Fort Wayne Night Audit/Front Desk - Fort

Wayne, IN Sept 2007 - Feb 2008

. Full service upscale establishment with multiple departments; lounge,

restaurant, banquets, and room service

. Audit consisted of balancing ledgers of all departments against master

budget on main system, then finding and correcting discrepancies

. Responsible for all reservations, check-ins, guest requests, and room

alters throughout night

. Strengthened guest relations experience and refined existing strategies

for managing guest complaints

. Collaborated events and concerns with day staff to ensure smooth

transitions between shifts

Comfort Suites Front Desk - Lafayette, IN

April 2006 - Aug 2007

. Started as required internship, but transitioned to part time employee

after internship was fulfilled

. Attained strategic training across multiple industry departments; F&B,

Rooms, Front Office, Accounting

. Supported human resource by way of screening applications and

scheduling interviews

. Assisted management in employee scheduling

. Trained new employees in front office requirements

EDUCATION

Purdue University - School of Consumer and Family Science - West

Lafayette, Indiana

Bachelor of Science in Hospitality and Restaurant Management -

December 2007

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