Project Manager Management

ROGER L. SHAW

**** ******* **** ? Melbourne, FL 32934

321-***-**** ? abmn74@r.postjobfree.com

MANAGEMENT:

Software& Product Development, QA, Compliance, Program Management, Client

Services, Operations Management

Multifaceted, experienced manager with a proven record of maximizing

resources, streamlining work-flow while increasing work output. Proficient

in team building, staff management, policy and procedure development,

problem resolution and risk management using innovative solutions. Customer

focus-driven leader able to successfully orchestrate complex relationships

and work environments, fueling greater customer loyalty and motivated

teams. Reputation for a strong work ethic, "calm under stress" demeanor,

approachability, and consistent commitment to corporate success. Subject

Matter Expert in all areas of Computer Networking. Culturally sensitive

and experienced global traveler.

Software Development/Design ? Systems & Networking Management

Systems Architecture & Design ? Vendor & Proposal Development ? Budget

Planning & Management

Technological Process Improvements ? Technology Implementations ? Strategic

Alliances & Partnership Building ? Client Relations Management ? Vendor

Management ? Resource Maximization

PROFESSIONAL EXPERIENCE

CIBER Inc., Edison, NJ. ? March, 2007- July, 2009

$1.2B Company providing international systems integration consultancy and

outsourcing globally.

Service Delivery Manager/Project Manager - Visteon Corporation, Detroit,

Michigan

Administer all interactions between Visteon, an automotive IT support

company, and CIBER, responsible for overall service delivery & management,

contract oversight, policy and procedure development, and new project

proposals & scoping. Additionally responsible for major global router

refresh project.

Highlights:

> Managed transition of 300 Wide Area Network routers, supporting

multiple automotive companies, from AT&T to CIBER completed in one

month.

> Developed procedures for WAN router monitoring and escalation with

reporting for Visteon

> Developed procedures for ISDN and Out of band modem testing with

reporting for Visteon

> Successfully refreshed/replaced over 90% of WAN routers with no end

user impact - before leaving project

> Successfully present CIBER status in weekly Visteon global operations

meeting, creating a standard reporting format to reduce prep time and

increase clarity

Service Delivery Manager/Project Manager - Ginn Management Companies,

Orlando, Florida

Point manager for all interactions between Ginn, an Americas high-end real

estate and golf course conglomerate, and CIBER, responsible for overall

service delivery & management, contract oversight, policy and procedure

development, and new project proposals & scoping. Conducted weekly/monthly

briefings of CIBER service to Ginn CIO and VP of technology.

Highlights:

> Facilitated and led initiatives to shortcut transition of Ginn Help

Desk to a CIBER outsourced Help Desk, resulting in a 3 month reduction

of project duration.

> Championed Ginn business needs while working directly with Verizon to

migrate the Ginn Wide Area Network from Time Warner, developing

checklists and verification procedures specific to each site.

> Developed procedures for all CIBER provided services, such as Help

Desk, Server support/monitoring, Network support/monitoring, Desktop

re-imaging, and CA Service Desk trouble reporting along with clear

escalations for each.

> Successfully supported three PGA/LPGA golf tournaments sponsored by

Ginn.

ROGER L. SHAW ? Page 2 ? abmn74@r.postjobfree.com

Conexant Systems Inc., Melbourne, FL. ? November, 2004 - February, 2007

$500M Company that designs, develops, and sells semiconductor system

solutions, comprised of semiconductor devices, software and reference

designs, for imaging, video, audio, and modem applications

Manager, Design Verification & Testing - Wireless Business Unit, Melbourne,

Florida

Managed a distributed team responsible for the QA of all wireless

semiconductor designs, including both hardware and software. Responsible

for all wireless certification testing and interoperability testing with

competitor vendor products. Project Manager for internal projects.

Highlights:

> Achieved ISO certification of DVT process and procedures for the

initial Wireless BU ISO audit and enforcing compliance

> Contributed as a team member for business improvement teams

> Orchestrated positive relationships with all certification vendors

> Facilitated 100% success in all Wi-Fi certifications of Conexant

wireless reference designs

> Facilitated 100% success in all Cisco CCX certifications of Conexant

wireless reference designs

> Spearheaded/Managed Microsoft WHQL/DTM testing and certification of

wireless design software drivers

> Conducted training of remote Field Application Engineers and India

remote DVT team members of Wi-Fi, CCX, and WHQL certification

procedures and troubleshooting

> Conceptualized, planned, and launched designs to re-create customer

environments for extended testing and troubleshooting

> Deployed 7 different wireless security servers enabling the testing of

new devices with every possible security method available

> Helmed a new semiconductor engineering team, developing a new

transceiver, as project manager, achieving manufacturing goals

CIBER Inc., Orlando, FL. ? July 1994-June 2004

$1.2B Company providing international systems integration consultancy and

outsourcing globally.

Consulting Services Manager/Network & Security Practice Leader - CIBER,

Orlando, Florida

Managed approx 60 consultants distributed between east and central Florida,

performing performance reviews/improvements, hiring interviews,

terminations, compensation adjustments, training, and overall daily support

interfacing with all client managers on a weekly/monthly basis.

Additionally led a sales/delivery practice responsible for all network or

security projects, facilitating initial meetings, spearheading proposal

development, establishing delivery team, and providing project oversight

during execution.

Highlights:

> Championed the Field Manager program, selecting Field Managers, and

conducting all new field manager training

> Directed a streamlined Field Manager reporting process and led review

in monthly Field Manager meetings

> Established a process of quarterly client manager meetings and ensured

compliance

> Established regular one-on-one meetings with all consultants quarterly

> Met all commitments for reviews and salary adjustments

> Recognized and championed recognition for exceptional consultants

> Designed and created templates for network proposal development,

cutting draft time in half

Lead Network Engineering Consultant - CIBER, Melbourne, Florida

Led network support for a global client, Intersil Corporation(Formerly

Harris Semiconductor), responsible for all WAN designs, configurations, and

support.

Highlights:

> Recognized as WAN "Guru" and go-to person for all WAN related topics

> Received "IT Flash Ranger" award for superior performance on Client

programs

> Designed, coded, and implemented Perl script program for detecting

service failures and alerting

> Designed, coded, and implemented Perl program to collect SNMP stats

and create reporting

> Selected as one of the initial Field Mangers for the CIBER region,

quickly being promoted to senior FM

> Drafted and reviewed all WAN RFQ's and subsequent responses

ROGER L. SHAW ? Page 3 ? abmn74@r.postjobfree.com

United States Marine Corps, Various Locations. ? July 1981-July 1994

178,000 Special Forces capable premier U.S. military force.

Marine - Various global locations

Began as a computer programmer and was propelled through all aspects of IT

including mainframes, mid-range, pc, servers, LAN, WAN, help desk, and

database support while maintaining required military skill levels in

leadership, fitness, marksmanship and small unit deployments. Mastered

approximately 35 different programming languages. Achieved Interim Top

Secret clearance before leaving.

Highlights:

> Earned Navy Commendation medal for designing and developing re-useable

software that would allow developers to seamlessly migrate to an OS

release three levels higher

> Streamlined and support state of the art USMC marathon software system

for multiple marathons

> Earned Navy Achievement medal for error-free useable papertape message

output communication system, supporting it during initial deployment

to parts of South Korea

> Designed, developed, and tested all software utilities for the Marine

Corps to include formatting, initializing, and copy programs for all

media types such as the 8-inch diskette

> Designed, built, and tested a new application and database design

containing all pilot flight data for the Marine Corps enabling near

instantaneous retrieval of individual flight data for any date or time

period

> Personally developed multiple applications to support Marine Corps

needs

> Achieved success in multiple Marine Corps leadership schools

> Managed approximately 125 Marines, overseeing all IT operations for

HQ, Fleet Marine Force Pacific

> Recognized for outstanding performance and selected for an Officer

commissioning program, successfully completing Officer Candidate

School in Quantico, VA.

TECHNICAL SKILLS

Operating Systems: Windows 2k/XP/Vista, Sun/Solaris, UNIX, HPUX, AIX,

LINUX, VMS, CISCO IOS

Programming Languages: C, C++, Visual C, Perl, TK/TCL, Assembly, COBOL,

CICS, ISPF, JCL, Natural, CList, SAS, Focus, MarkIV, rBase, dBase, FoxPro,

Clipper, ADA, EDL, Pascal, Fortran, Prolog, Basic, Visual Basic,

C/Bourne/Korn/Bash Shell, AWK, JavaScript, HTML, PHP, Python

Networking: Cisco 2610/2811/3845/4000/7204/7206 and others, Cisco PIX,

Foundry Networks FastIron/BigIron, Bay Networks various switches/hubs,

Chipcom various switches/hubs, 3Com various switches/hubs, DSU/CSU/

Stat/time multiplexors, inverse muxs, Drop & Insert muxs, FDDI, ISDN

BRI/PRI, T1, T3, OC3, FT1, DSL, Token Ring, ThinNet, ThickNet, 10BaseT,

100BaseT, 1000BaseT, Checkpoint Firewalls, Baynetworks Optivity, HP

Openview, Sun NetManager, protocols (TCP/IP, IPX, Vines, DecNet, XNS,

LAT/LAVC, Netbios, SNMP, NTP, and many others). All Wireless protocols and

security methods, such as WPA/WPA2/TKIP/AES/CKIP/EAP/EAP-TTLS/EAP-TLS/EAP-

GTC/EAP-SIM/EAP-PEAP0/EAP-PEAP1.

Contact this candidate