Customer Service Representative

JOSE L RODRIGUEZ

**** ******* *****

FORT WAYNE, IN 46805

Phone: 260-***-****

****************@*******.***

Objective: To apply accrued knowledge and experience in an Managerial opportunity with

your organization, contributing to achieve maximum sales productivity, utilizing effective

Customer service processes.

Relevant Experience

Title: Warehouse Seasonal Department Manager

11/1996 - 02/1998 Toys R Us Fort Wayne, IN

Initiatives:

• Coordinated, supervised and managed seventeen ware house employees.

• Provided solution and alternatives in a leadership role and a team environment by applying

company processes and procedures policy, in order to achieve maximum productivity, while

utilizing minimal resources

Title: Customer Services Coordinator

01/1996 - 11/1996 Drake Swissottel New York, NY

Title: Customer Service Representative

02/1991 - 06/1995 Boro Graphic Technologies New York, NY

Skill Summary

• Bilingual- English/Spanish

• Excellent written and verbal communication skills,

• Computer software proficiency - MS Word, Excel

• Strong math skills

Employment History

Title: Production Supervisor

04/1999 - 06/2009

MICHELIN NORTH AMERICA INC

GREENVILLE, SC

Initiatives:

• Coordinated, supervised and managed four hundred employees on four rotating shifts.

• Directed mechanical, technical support staff; while engaging in a variety of maintenance and

new technologies activities with Engineering staff.

• Provided solution and alternatives in a leadership role and a team environment, in order to

achieve maximum productivity while utilizing minimum resources.

• Collaborated with team leaders to establish production schedules and practical’s,

• Provided computer, technical, clerical support; performed daily excel data entries and

established production analysis charts.

• Developed presentations, proposals and calculated resolutions to achieve company objectives;

resulting in positive outcomes.

• Administered Contractual Benefits to employees in accordance to legally binding agreement

• Operated a variety of complex manufacturing machinery and transport vehicles, when

necessary.

• Performed product quality check initiatives periodically.

Accomplishments

• Production Associate mastered 51 production processes, resulting in management- team

job opportunity

• Designated component preparations safety Project Leader; assessed production stations,

initiated changes in ergonomics and work procedure, resulting in safe practice

environments and reducing the company’s production overhead expense

• Developed a comprehensive daily production assignment chart for manufacturing

associates. The chart was incorporated on all four work shifts and became a leading tool

to drive and maximize production capability

• Contributed in a team environment to identify and create a plant wide job qualified

personnel list, resulting in production capability enhancement, during manning shortages

• Trained supervisors on four rotating work shifts in effective critical thinking

communication and strategies, resulting in a four work shifts same processes and

procedures alignment

• Successfully completed out of state Michelin management courses, i.e.; PML, Coach &

Counsel Clinic, MMTC, Project Approach

Title: Product Assembler

01/1997 - 11/1998

Mattel Corporation

Fort Wayne, IN

Assembly line group leader: Proactively assisted and directed assembly line co workers.

Used various mechanical tools to assemble Mattel power wheel toys.

Issuing

Military Service

Institution

03/1990 - 06/1996

Education History

Completion Date

06/1996 Boricua

College

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