Customer Service Technical Support
Resume:
BRIAN BULLOCK
Phoenix, AZ 85008
OBJECTIVE:
To obtain a position as a Senior Customer Service Specialist.
SUMMARY OF QUALIFICATIONS
Great verbal, written, and interpersonal communication skills.
Ability to multi-task, while maintaining extensive attention to detail.
6+ years of customer service/technical support experience.
WORK HISTORY:
08/2009 - present
Stream Global Services - iPhone Tier 1 Advisor
Phoenix, AZ
Duties: Provide complete and appropriate technical solutions for Macintosh
and Windows iPhone customers via phone.
Troubleshoot simple to complex technical issues with customers with a
positive and knowledgeable approach
05/2008 - 06/2009
Dish Network - Advanced Technical Support Representative
Phoenix, AZ
Duties: Provided quality technical support and customer service through one-
call resolution to establish a long-term customer relationship.
Assisted customer with programming and signal related issues.
09/2006 - 04/2008
Apollo Group, Inc. - Senior IT Customer Svc Rep
Phoenix, AZ
Duties: Provided technical support for the company's internal applications
and databases
Performed admin work on a daily basis.
05/2004 - 09/2006
University Of Phoenix Online - IT Customer Svc Rep
Phoenix, AZ
Duties: Received incoming calls from students/staff/faculty members.
Assisted students/staff/faculty members with technical issues.
Trained students on how to access their classes using the online
environment.
Achievements: Top Performer the 1st and 2nd half of the fiscal year for
2005.
07/2003 - 04/2004
Sam's Club - Produce Department
Phoenix, AZ
Duties: Stocked, rotated, and maintained the quality of the produce.
Ordered produce and trained new employees.
Managed schedules for all employees in the produce department.
Ran reports on a daily basis.
Reviewed sales, profits, and losses on a daily basis and performed
inventory checks.
Achievements: Was the BPA (Best Practice Associate) as lot attendant.
Promoted to the produce department after three months as lot attendant.
EDUCATION:
09/2002-12/2003
High-Tech Institute (Anthem College)
Phoenix, AZ
Degree: Associates of Science in Digital Design & Animation
Participated in the Digital Design Program.
Completed courses involving A+ and Net +.
Learned the programs included in MS Office Suite and applied them to final
projects.
Achievements: Graduated in the top 10% of my class.
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