Customer Service Project Manager
Resume:
Neena Singh Email:
***********@*****.***
Phone#: 253-***-****
OBJECTIVE: To leverage my interpersonal skills and competencies in Web
design and development to enhance and contribute to the mission of the
organization I work for.
The link of my online portfolio:
http://www.jewelofindiacuisine.com/neena/index.htm
EDUCATION
. Certificate in Web Development using Flash CS4 (Web Programming with
AS 3.0), AJAX, XML from Bellevue College. (Jan 2009 - April 2010).
. Web programming using PHP/ MYSQL from Highline Community College. Sep-
09 - Dec 2009
. A.A.S. Degree in Web Developer, North Seattle Community College,
Seattle, WA, 2002
. Graduate in Commerce, Delhi University, India, 1986
SUMMARY OF SKILLS
. 7+ years experience in hand-coding HTML, XHTML, DHTML, CSS, JavaScript
and 3 years experience with XML.
.
. 7+ years experience with Adobe Suite -Photoshop, Image-Ready, Fireworks,
Flash, Illustrator for web graphics, Dreamweaver, Home-site, Adobe
Contribute and Komodo edit for developing web pages.
. Good knowledge with Ajax, JQuery, JSON, DOJO toolkit, Script.aculo.us,
prototype, QOOXDOO, Rico etc.
. Good Knowledge with SEO (Search Engine Optimization).
. 1+ years of experience using ASP.net, ASP 3.0, SQL for writing SQL
Queries and can write stored procedures for Databases.
. Capable of developing data driven websites using PHP and MySQL.
. Some knowledge with Sharepoint and phpbb dashboard.
. 6 months of education on computer programming in VBScript 6.0, Visual
Basic.net, Java, C++.
. 5+ years experience with Microsoft Office (Word, Excel, Access,
PowerPoint, Publisher and outlook).
. 5+ years of providing clerical and good customer service skills.
WORK EXPERIENCE
Sep -08 to June 2010- I pursued education with certification in Web
development using Flash CS4, XML,AJAX from Bellevue College and Web
programming using PHP and MYSQL from Highline Community College.
Web Developer/ Project Manager- Pinnacle- An American Management Services
Company. (May 07- Sep 08)
. Developed web applications for company's intranet, internal/external
websites(approx. 40 military and non-military sites), maintained front-
end (usability and look & feel) and back end (programming and
hosting), created landing pages, troubleshoot and enhanced existing
application continually using HTML, XHTML, DHTML, CSS, JAVASCRIPT,
Flash, Photoshop, ASP, ASP.Net, COLDFUSION and integrate them with
databases using SQL.
. Provided immediate day-to-day support of page production- related
request in a timely manner by creating, editing, optimizing images and
web pages. Organizing and updated contents on the daily bases.
. Responsible for creating graphics like companies banner, rollovers,
headers, slide show, photo gallery by using Photoshop, Image-ready,
Illustrator, Fireworks and Flash
. Good knowledge of IIS and SQL server.
. Worked on look and feel portion on company discussion board by adding
company's logo, changing color adding hyperlink etc.
. Basic knowledge in Sharepoint.
. Assisted residents with their backend application issues.
. Assisted in the design, coding, and testing of technical solutions.
. Enthusiastically Squish bugs and responded to email queries from
internal and external customers in clear, non-technical language.
. Researched and resolved most issues independently. Respond directly &
punctually to customers through email to phone if necessary.
. Worked closely with Marketing Department for creating banners and
updated contents on the company's intranet and company's website.
. Troubleshoot technical problems with company intranet and external
websites.
Web/Graphics Designer, Sindhara Super Media Inc., WA, Jan/ 06 - Feb/ 07:
. Designed and developed company's web site from scratch to End.
. Responsible for production and maintenance of individual pages
throughout the entire channel, Page design and layout, Updated online
newsletter and links, and developed keywords search list for
optimization, Kept web pages fresh, clean, entertaining and
informational.
. Responsible for Site architecture, keep updates on press releases and
web content, Designed and developed company Product sheets, Brochures,
Banner & Posters etc.
Staffer/Scheduler &Office Assistant, AACO Staffing Agency, Seattle, WA-
Jan/03- May/05: Staffed employees, organize staffing schedules and follow-
up with confirmation and verifications of appointments and schedules by
phone contacts and fax, managed multi-tasking activities for agency and
customers by scheduling and following-up on assignments, answer phones and
greet customers who call or come to the agency, communicate and provide
information to/for internal and external customers about agency's programs
and services, provide assistance to potential applicants about the hiring
process, completing job applications etc.
SAMPLES OF WEBSITE PROJECTS
Freelanced from 2003-2006: Designed & developed various different websites
completely from scratch to finish using Adobe Photoshop, Image-ready,
Fireworks, Illustrator, Flash, Dreamweaver, Homesite. (See my online
portfolio)
Links to my few websites:
http://www.jewelofindiacuisine.com/neena/recentproject.htm
Jewel of India Restaurant:
. http://www.jewelofindiacuisine.com (Newly Designed)
. http://www.jewelofindiacuisine.com/neena/JI/splash.htm
. http://www.jewelofindiacuisine.com/neena/ji_old/index.htm (Old
version)
Sindhara Super Media Inc.
. http://www.jewelofindiacuisine.com/neena/sindhara/index.htm
Kwatay Entertainment Inc -
. http://www.jewelofindiacuisine.com/neena/kwatay/index.htm
TLC- Taj Banquet Hall-
. http://www.jewelofindiacuisine.com/neena/5Rivers/tlc.htm
5River Indian Cuisine -
. http://www.jewelofindiacuisine.com/neena/5Rivers/home.htm
R & M Town Car and limousine service
. http://www.jewelofindiacuisine.com/neena/R&Mlimo/home.htm
Killing Field Memorial and Cultural Museum.
. http://www.jewelofindiacuisine.com/neena/Copy%20of%20kfm/index.htm.
Fillipo American Civic Employee For Seattle
. http://www.jewelofindiacuisine.com/neena/team_project/index.html
My website ( Not completed yet)
. http://www.jewelofindiacuisine.com/neena/view.htm
I am organized, fast learner and detail orientated and can complete
multiple tasks within deadline in a fast paced environment. I'm self
motivated with the ability to handle projects independently and known for
staying until the job is done. I always take full responsibility for my
assignments. I have good communication and customer service skills.
References available on request.
Contact this candidate