Project Manager Quality Assurance

Profile:

. * Years of progressive technology consulting and project management

experience working as Senior Business Analyst, Project Manager and in

other analyst roles.

. 4 years of experience in financial industry. Specific areas include

Banking, Credit Card Business and Travel Services.

. 2 years of experience in Telecom industry with 1 year call center

experience. Specific areas include Fiber Optics activation and

provisioning platforms.

. Solid experience in Business Requirements Gathering, Business Process

Modeling, Requirements Analysis, System Design and Implementation

. Strong experience in translating Business Requirements into Functional

Specifications

. Proficient in creating Use Cases, Activity Diagrams, State diagrams,

and Object modeling in Microsoft Visio, Enterprise Architect.

. Strong experience in end to end Project management activities like

Project Planning, Resource forecasting, Team building, Infrastructure

procurement, Budget sizing etc for projects ranging up to 2 million

USD.

. Expertise in Quality Assurance procedures like developing Unit Test

Plan, and Test Cases; Experience in planning, managing, and performing

User Acceptance Testing

. Experience in providing support during application deployments and

post implementation support for application users

. Experience in conducting Solution Feasibility Studies, Data Analyses,

System Analyses, Gap Analyses, Risks Analyses, and RFPs. Ability to

see the big picture, organizational impacts and interdependencies for

a given business need with attention to detail.

. Solid understanding of Unified Modeling Language (UML), Agile

development, and Object Oriented Programming (OOP)

. Strong experience working with enterprise software management tools

dealing with product management, project management, bug tracking and

issue resolution.

. Excellent Communication and Presentation skills; Extensive working and

presentation experience with Business users, Senior Management, Tech

Leads and Test Managers.

. Experience working in dynamic, fast-paced environment and ability to

undertake a wide variety of challenging tasks.

PROFESSIONAL EXPERIENCE

==

Senior Business Analyst/Project Manager

Pheonix, AZ

American Express Technologies.

April 2007 - Till Present

Responsibilities:

. Working as a key liaison between the business team and IT team in

developing high visibility application contributing to potential

yearly savings of $20M for AMEX.

. Handled project management tasks skills including recruitment of

resources, training, team/asset management and status reporting to

senior management and all stakeholders.

. Facilitated JAD sessions and user workshops with stakeholders for

eliciting business requirements and defining the project scope.

. Identified project scope creep, discussed priorities with the

stakeholders and updated the project plan as per agreed upon scope.

. Prepared risk based High level business plan, Design documents, Risk

based Test plan and Process streamlining proposals based on the

analysis of requirements.

. Supported senior management in meeting revenue targets,

estimation/billing and forecasting of resources and acted as a liaison

between them and multiple software vendors

. Responsible for identifying and documenting business rules, business

process flows, creating detailed Use Cases and conducting User

Acceptance Testing.

. Performed Gap analysis of existing processes by developing AS-IS and

TO-BE process flows and proposed solutions for improvement.

. Designed UI mock ups using Photoshop and validated designs with

business users.

. Developed use case diagrams, activity diagrams, domain models as part

of the application development procedure.

. Created test plans with detailed test cases based on use cases and

business rules.

. Performed testing as per the test plans and create issues for bug

resolution and closure.

. Worked with application users in providing post-implementation

support.

. Provided support during application deployments for each iteration.

Created user documentation as required.

. Worked on data migration/conversion project to migrate data from

legacy system into the new system.

. Worked closely with end to end program manager to meet the project

deadlines.

. Performed industry and competitor analysis to identify and recommend

new features, solutions to be developed.

. Acted as a subject matter expert in processes related to Web Standards

like Accessibility, Privacy, and Navigation.

Environment:

Web Designing HTML (DHTML & XHTML), CSS, JavaScript;

XML/XSLT; Photoshop

RDBMS Oracle 11g, SQL Server 2005

Languages/Packages JAVA, C++, XML

Tools MS Visio, MS Office, MS Project

Operating System Windows XP

Methodologies Method 1, AGILE, UML

Business Systems Analyst

Chennai, India

Verizon Technologies Ltd, TIME Customer Inc - TCS

Apr 2006 - Mar 2007

. Performed project planning, tracking and management activities for

effective coordination and timely implementation of the application.

. Worked with client project managers and business users to gather and

elicit detailed business requirements.

. Estimated IT effort based on the requirements by performing system

analysis.

. Translated business requirements into detailed technical

specifications for the application development.

. Addressed development and implementation issues by providing subject

matter expertise (SME).

. Worked as a Test Manager for quality assurance of the application.

. Facilitated system testing and user acceptance testing (UAT) during

project implementation.

. Prepared status reports and conducted client meetings on a weekly

basis.

Data Analyst

Kochi, India

SAHYA Infotech

Jan 2003 - Feb 2006

Responsibilities:

. Managed a team of customer service professionals and chaired status

reporting calls with US clients.

. Prepared trend reports based on through analysis of sales reports, for

the marketing departments of US based software companies.

. Planned and strategically implemented the client feedbacks and made

proactive decisions based on them for increasing the productivity of

the team.

. Achieved 50% reduction in service request (SR) backlog resulting in

client appreciation.

. Responsible for mentoring and goal setting for new joined team

members.

Skills:

Operating Systems: Windows XP

Packages & Tools: MS Visio, MS Office Suite, MS Project

Database: ORACLE (RDBMS) 10g, IDMS, DB2

Languages: JAVA, C++, SQL

Versioning Tools: SVN, CVS

Process Frameworks: V Model, CMMI

Key courses - Investment Banking; Financial statement Analysis & Equity

Valuation; Financial Management; International Accounting; Management

Consulting; Strategy

M A College of Engineering, M G University.

Bachelor of Technology - majoring in Electrical & Electronics engineering

Trainings/Certifications:

. Six Sigma: Capability Maturity Model Training

. FTC certification on Banking and Credit Card Business

. Aptech Certified Webpage designer.

. Aptech Certified Technology Specialist (ACTS)

. Certificate course in Object Oriented Programming from Gurukul.

. Diploma in Computer applications

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