Engineer Manager
Resume:
Michael Nehls
Harrison Township, Michigan 48045 *****.*******@*****.***
PROFESSIONAL SUMMARY
Hardware and Software Technician with extensive experience in Computer
Support, Enterprise Monitoring, Application Support and Equipment
Maintenance. Expertise in complete customer care including domestic on-
site support, global support on-site as required, remote diagnostics and
coordinating complex solutions with local support personnel.
TECHNICAL SKILLS
Platforms: AIX/HP UNIX, Linux, Unisys, RAID, NAS, SAN, Microsoft Windows.
Applications: CA Unicenter Monitoring, CA Unicenter Workload Scheduling,
IBM Tivoli, MS Office, PVCS Version Control, Netbackup Tape
Backup, Veritas Data Center, Connect Direct NDM.
Languages: Pearl, JCL, DOS, FTP, SQL.
PROFESSIONAL EXPERIENCE
IBM, Southfield, MI 2005 - 2010
Application Support Engineer
2010
Responsible for installing and configuring endpoint agents on UNIX
servers for a large utility company using IBM ITCAMfWAS Tivoli websphere
monitoring tool.
Application Support Engineer
2009
Responsible for IBM Tivoli Enterprise Monitoring application for a Global
Medical Supply company.
. Setup monitoring for Oracle and SQL Databases, repaired broken
endpoint agents.
. Coordinated support functions with OS support in Brazil, and Database
support in Argentina.
. Configured Operating System Monitoring for Windows, UNIX and Linux.
. Revised procedures on endpoint remediation for use by support team.
Application Support Engineer
2005 - 2009
Responsible for independent support of legacy applications and continued
support for on-going applications, contracted to work on site at ABN
AMRO.
ABN AMRO, Troy, MI 1998 - 2005
Global bank acquired by Bank of America.
Operations Support Engineer
Responsible for Computer Associates Unicenter Enterprise Server
Monitoring, Workload and Notification.
. Established monitoring schedules including complex job timings.
. Built server configuration models to match individual server
functions.
. Created notification schemas which allow support groups to monitor
client application.
. Centralized scheduling for all production jobs for Imaging
Application. Monitored jobs and notified correct support groups when
jobs fail.
Software Version Manager
Responsible for managing a centralized software database with revision
history and recovery procedures using Sterling PVCS.
. Supported applications to maintain integrity as programmers checked
software in and out as needed to prevent duplication and loss.
. Facilitated recovery of any version of software under development or
in production by over 20 programmers.
. Rolled back to previous application versions in the event of current
version issues.
Program Language Manager
Responsible for a 4th Generation COBOL Language Compiler using Progeni
1Spec and Multi - Edit Tools.
. Supported a robust set of micro plug-ins allowing COBOL programmers a
simplified set of language macros which reduced time and effort and
standardized procedures.
File Transfer Manager
Responsible for file transfer from multiple platforms using Maestro NFS
Native File System and Sterling NDM Connect Direct.
. Provided support for a translation server between UNIX and Windows
file system.
. Maintained library of scripts used to transfer files between hosts,
allowing compression and automation of data transmission between
Windows, Unix and IBM Mainframe.
STANDARD FEDERAL BANK, Troy, MI 1996 - 1998
Data Center Operations Officer
Responsible for system support on Unisys medium and large system
mainframes. Provided OS and application, tape backup, version management
software support.
UNIX Administrator
Responsible for HPUX server administration and security.
VIRTUAL TECHNOLOGY, Rochester, MI 1995 - 1996
RAID OEM Engineering
Responsible for designing, building and supporting SCSI disk / tape
storage solutions. Provided global support on site in Turkey and Puerto
Rico.
BURROUGHS / UNISYS CORPORATION, Detroit, MI 1978 - 1995
CEIC Site Engineer, Unisys World Headquarters, Detroit, MI
Team leader for hardware installations and maintenance on all corporate
mainframes. Managed several large corporate mainframes; supervised
support personal, hardware maintenance, preventative maintenance.
CEIC Site Engineer, Alhambra, CA
Provided complete mainframe and peripheral support on-site for Santa Fe
International, a large engineering design company. Supervised support
personnel.
. Provided West Coast regional support for other Burroughs clients,
traveling to client locations to fix critical large system problems.
Marketing Support Engineer, Pasadena, CA
Provided cost analysis and site planning to Sale Reps tailored to the
customer needs.
. Provided Power, Air Conditioning and Maintenance specification
enabling customers to upgrade to new equipment with significant
savings.
. Documented floor plans, site requirements and equipment layout.
Data Center Power Engineer
Responsible for UPS Uninterrupted Power Supply support on Liebert 300
KVA, including inverter maintenance and battery care.
EDUCATION
A.S., Electrical Engineering Technology (EET), Michigan Technological
University, Houghton, MI
A.S., Electro-Mechanical Engineering Technology (EMT), Michigan
Technological University, Houghton, MI
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