Quality Assurance Customer Service
Resume:
Jyoti Jain
Matawan, NJ **747
*******@*****.***
OBJECTIVE: Seeking a challenging career in Software Quality
Assurance/Systems Testing.
SUMMARY: Over 10 years of experience in Software Quality Assurance and
Management with
a wide variety of large complex projects.
. Strong skills implementing test strategy, test plans and test cases
from requirements.
. Functional, Integration, Regression, GUI, User Acceptance,
Performance, Stress, Installation, Web, Security and Back-End testing.
. Proficient working with Windows, Unix, Linux, Oracle, SQL Server,
Sybase, Perl, Expect, HTML, XML, Java, Shell, C, C++, VB Script and
tools like HP/Mercury Quality Center - Test Director, QTP, BPT,
Winrunner, Rational ClearQuest, Clearcase, Teamtrack, Bugzilla, Jira,
Testlink, Loadrunner and Perforce P4.
. Good experience in SDLC and process improvement methodologies such as
Waterfall, RUP, Agile, Scrum, CMMI.
. Experience in testing web based .Net applications in Sharepoint
environment.
. Expertise in Performance optimization, problem solving and making
decisions quickly.
EXPERIENCE:
The TriZetto Group, Union, NJ
2009 - Present
QA Analyst (Automation team)
Project: Facets is an integrated health care payer administration solution,
designed to handle the complex requirements of managed care organizations.
. Automated and debugged more than 1000 test cases using QTP and Quality
Center which led to overall 473% increase in automated test cases
. Assisted product testers in learning the automation framework and
provided direct support for their development efforts.
. Gained knowledge in Facets applications like Billing, Claims
processing, Customer Service, Provider, Subscriber/Member, and
Workflow.
. Worked with offshore team and coordinated all issues/tasks/defects.
. Responsible for configuring databases (Sybase, Sql Server, and Oracle)
with setup test data for each application before automation can begin.
Violin Memory, Iselin, NJ 2007- 2008
Sr.Systems Test Engineer
Project: Violin 1010 memory appliance operates as extended memory, or a
hard disk or both to create a high speed access, low cost memory solution
to a Linux (RHEL4) host computer.
. Worked with Linux, Perl, Expect, Perforce P4 and Bugzilla.
. Automated test cases using Perl and Expect for Sanity, Stress, and
Performance testing
. Helped increase performance by 100% on the 21vimm system by developing
perl scripts.
. Defined and developed test strategy, processes and use cases.
Comverse Technologies, Somerset, NJ (Ex-Lucent group) 2006 -
2007
Sr.Consultant (System Integration team)
Project: Comverse Converged Billing Solution (CCBS) - CCBS is an
integration of prepaid RTBS and postpaid Kenan BP billing modules to create
a single converged billing solution in real time. This system runs on UNIX
with Oracle software utilizing multiple database instances. Front end is
web based GUI developed using .Net framework in Sharepoint environment.
. Subject matter expert and lead for Financials module.
. Created requirements traceability metrics for design verification.
Jyoti Jain
Comverse Technologies (contd)
. Worked with offshore team and represented the QA team in status
meetings.
. Authored interface control definitions between key components to
determine gaps.
UPS, Paramus, NJ 2002 - 2005
Sr. QA Analyst (Stress and Performance team)
Project: Production Flow System (PFS) -PFS is a collection of approximately
50 separate applications that function together to control package movement
at UPS facilities. This system runs on Windows with SQL server DB.
. Conducted performance, stress, and regression testing using test
harnesses.
. Analyzed system, found bottlenecks and improved performance using
various tools
. Reduced average package-processing time by 500% through optimization.
. Improved the productivity of the test environment by introducing
automation techniques.
. Developed and documented (more than 1000 pages) test procedures.
. Provided training on test methods to technical staff.
. Prepared reports that enabled management to assess the viability of
the system.
. Administered the defect tracking system (PVCS).
Bell labs Lucent Technologies, Murray Hill, NJ 2000 -
2002
Member of Technical Staff
. Developed and Implemented KFM and SCOPE test plans and test cases.
. Conducted research on the best data visualization tools available for
KFM.
. Performed Integration testing between Lucent's KFM and 3rd party
software SCOPE.
. Performed UAT, logged defects and reviewed documentation.
Ansoft Corporation, Elmwood Park, NJ 1996 - 2000
Quality Assurance Engineer
. Tested Nonlinear Wireless Design Suite for RF applications using
Matlab and User Defined Models, such as Transmission lines and filter
Synthesis on Windows and UNIX.
. Developed test cases and wrote functional test plan.
. Automated testing using Winrunner and shell scripts to increase
efficiency.
. Executed DOS batch files and verified results against baseline.
. Reported more than 100 defects in ClearQuest in a week and tested
them.
EDUCATION:
. M.B.A
Newport University, CA.
. Bachelor of Engineering, Electronics
Bombay University, Bombay.
COMPUTER SKILLS:
. Op System: Windows 2003, 2000, NT, XP, Sun Solaris, HP UNIX and Linux.
. Languages: PL/SQL, C++, C, Matlab, Shell, DOS, Perl, Expect, HTML,
XML
. Databases: ORACLE, SQL Server, Sybase & MS Access.
. Tools and Applications: HP Quality center, Test Director, QTP,
Winrunner, loadrunner Rational ClearQuest, Clearcase, Sablime, PVCS
Tracker, TeamTrack, Visual Source Safe, VISIO, Sharepoint, MS Project,
Bugzilla, Jira, Testlink, Loadrunner, Perforce P4.
. Networking: DNS, UDP, ICMP, DHCP, TCP/IP, SNMP, FTP, SIP, RTP
STATUS: U.S Citizen
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