Customer Service Manager

Resume of Qualifications

Monica Eaton-Hill

**** ******** ****** ****, ****** GA 30096. Phone- 678-***-****

*****@*****.***

Background

Extensive experience supervising staff and operations across diverse

industries to include: Office Management, Administration, Project

Management and Customer Service.

Experience

02/03 - 06/04 Office Manager

Work Force Solutions

Los Angeles, CA

. Managed all office functions and staff

. Performed customer service

. Supervised Data Entry

. Managed client relations

. Organized Client and Staff meetings, events and

presentations

7/04 - 02/07 Customer Service/ Receptionist

Clayton Sheraton Plaza

St. Louis, MO

. Registered incoming customers with reservations only

. Negotiated sales, excelled in client relations

. Answered and provide support on all incoming phone lines

. Managed client relations

. Organized events and presentations

04/07 - 05/08 Case Manager

Prince Hall Family Support Center

St. Louis, MO

. Performed research to identify requirements for clients

. Managed sale process and purchase contracts

. Supervised collections

. Managed office functions and staff

06/08 - 08/09 Customer Service Rep.

Lambert International Airport

St. Louis, MO

. Responsible for Airport customer service

. booking and ticketing requirements

Education

07/99 - 12/02 Sanford Brown College

Hazelwood Missour

Requirements Available upon request

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